Job role we are seeking a skilled professional to fill the position of technical support specialist. this role will involve providing technical support for large-format printers, as well as troubleshooting and repairing equipment. the ideal candidate will have strong knowledge of electrical and electronic systems, as well as experience in digital printing. - key responsibilities: - provide technical support for large-format printers, including troubleshooting and repair. - conduct on-site visits to diagnose and troubleshoot issues with industrial equipment. - document all service and repair activities, and formally submit reports to internal teams. - manage the return of parts to the warehouse, ensuring compliance with local procedures. - deliver training sessions to customer maintenance and production teams. requirements - essential skills and qualifications: - minimum 2 years of experience providing technical support for large-format printers. - bachelor's degree in engineering (electronics or related field). - experience in digital printing (offset, inkjet, or flexographic). - strong knowledge of electrical and electronic systems. - understanding of color theory, rip software, workflow systems, and design tools. - proficient in using manual and electronic tools. - willingness to travel. - intermediate english proficiency. benefits and other information this is an exciting opportunity to join our team and contribute to the success of our organization. if you are a motivated and experienced professional looking for a new challenge, we encourage you to apply....
Senior technical support engineer role we are seeking a highly skilled senior technical support engineer to join our team. as a key member of our technical support group, you will be responsible for providing remote technical support to customers worldwide. this is an exciting opportunity for a motivated and experienced engineer to work with a leading global technology leader. if you have a passion for problem-solving and enjoy working in a fast-paced environment, we would love to hear from you. about the role the primary responsibility of this role is to provide technical support to customers on server and storage equipment located at their sites. you will work extensively in the server environment and be responsible for troubleshooting and resolving technical issues remotely. you will need to possess excellent communication skills, both written and verbal, as well as strong analytical and technical skills. a drive to follow issues to resolution, commercial sensitivity, and superb attention to detail are essential qualities for this role. - this position focuses heavily on remote managed services for data centers located in manufacturing facilities. - you will be instrumental in bridging the industrial and information technology paradigms. - you will support modifying and maintaining windows server operating systems, active directory and directory services, and performance monitoring techniques on server software and hardware. - you will provide troubleshooting assistance remotely via telephone and email on products to rockwell automation field service personnel, dis...
We are a customer-centric company that goes the extra mile to provide exceptional support. about this role this is an exciting opportunity to join our partner success team as a technical support specialist. in this role, you will play a crucial part in ensuring seamless experiences for our partners by providing top-notch technical support. responsibilities - troubleshoot technical issues and resolve partner requests - review queries and find creative solutions to streamline partner requirements - leverage your knowledge to help partners overcome technical challenges and expand on our platform - advocate for partners by sharing their feedback with our product team to improve processes and offerings meeting service level agreements (slas) such as response time and resolution lead time is also key. what we're looking for - excellent communication skills - solid problem-solving abilities we believe in empowering our employees to grow professionally and personally. our supportive team environment fosters collaboration and innovation. if you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we'd love to hear from you....
We are seeking a talented technical support specialist to join our team. in this role, you will provide technical assistance and support to clients, resolving issues and providing guidance based on current documentation. the ideal candidate will have excellent verbal and written communication skills, at least 2 years of experience in technical support facing customers and resolving issues, and the ability to learn quickly and educate themselves on relevant technologies. you will be responsible for installing, configuring, and customizing solutions, reproducing client environment data, and collaborating with higher tiers for end-to-end resolution. additionally, you will work with customers via various channels, including phone, email, and web contact methods. to be successful in this role, you must have excellent technical and analytical skills, as well as strong problem-solving abilities. you should also be able to work independently and as part of a team, and possess excellent organizational skills and the ability to set own task lists and timelines. key responsibilities: - provide technical support and assistance to clients - resolves issues and provides guidance based on current documentation - install, configure, and customize solutions - reproduce client environment data - collaborate with higher tiers for end-to-end resolution - work with customers via various channels requirements: - excellent verbal and written communication skills - at least 2 years of experience in technical support facing customers and resolving issues - ability to learn quickly and educat...
Technical support specialist as a technical support specialist, you will be the primary point of contact for customers seeking assistance with software and hardware issues. your expertise in troubleshooting and resolving complex problems will be essential in ensuring customer satisfaction and loyalty. in this role, you will work closely with cross-functional teams to identify and resolve technical issues, provide training and support to customers, and develop knowledge bases and other documentation to help customers troubleshoot and resolve their own issues. - excellent communication and interpersonal skills - ability to work independently and as part of a team - strong analytical and problem-solving skills - proficiency in software and hardware troubleshooting requirements - high school diploma or equivalent required; degree in computer science or related field preferred - minimum 2 years experience in technical support or related field - proven track record of providing excellent customer service - ability to work varied shifts, including evenings and weekends benefits - competitive salary and benefits package - ongoing training and development opportunities - opportunity to work with cutting-edge technology - collaborative and dynamic work environment other we are an equal opportunity employer and welcome applications from diverse candidates. please submit your resume and cover letter to apply for this position....
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