Job description: the primary objective of this role is to provide exceptional support to internal customers, ensuring that their technology needs are met and it problems are resolved efficiently. this involves collaborating with the support engineering team to develop impactful and educational interactions that drive effective solutions. as an it support specialist, you will be responsible for troubleshooting and resolving a high volume of tickets within set sla commitments. you will also assist employees remotely via various communication channels, documenting your analysis and findings in a timely and concise manner. this role requires a subject matter expert who can stay up-to-date with existing and new saas services and integrations. additionally, you will be expected to uphold system security standards and contribute to the development of innovative ways to improve it processes and customer service through help articles and project outlines. required skills and qualifications: - high school diploma or equivalent experience. - experience in a fast-paced environment with independent workflows, resolving 100+ tickets on a weekly basis within an average sla of 30 minutes to 1 hour. - experience in assisting customers remotely via telephone, written correspondence, and video calls. - extensive expertise in both macos and windows operating systems, able to independently troubleshoot and resolve a variety of software and hardware issues for computers, tablets, printers, scanners, and other peripherals. - basic understanding of networking concepts, including tcp/ip, dns, ...
Job overview we are seeking an exceptional leader to spearhead our global employee technology service desk team, driving operational excellence and fostering a high-performance culture. the ideal candidate will possess a deep understanding of it service delivery, leadership skills, and the ability to drive continuous improvements in service quality and efficiency....
Senior manager, employee technology service desk job description we are seeking a highly experienced senior manager to lead our employee technology service desk team. this is an exciting opportunity for a seasoned professional to take on a leadership role and drive operational excellence in delivering world-class digital support experiences. - the ideal candidate will have 8+ years of relevant it service delivery experience, including 5+ years in a leadership role managing large, distributed teams and complex service desk environments. - a bachelor's degree in computer science, information technology, or a related field is required. in this role, you will be responsible for overseeing the day-to-day operations of the service desk, ensuring timely and effective resolution of incidents and service requests. you will leverage performance reporting to identify trends, implement corrective actions, and drive continuous improvements in service quality and efficiency. required skills and qualifications - strong understanding of bns standards and methodology. - excellent written and verbal communication skills, with experience leading client presentations and maintaining ongoing communication. - working understanding of microsoft technologies (windows 10/11, office 365, exchange, teams), mac os, mobile platforms (ios/android), and remote support tools (e.g., bomgar). - proficiency in active directory, basic network management (tcp/ip, dns, dhcp), and endpoint management. - strong knowledge of the itil framework and hands-on experience with enterprise itsm platforms e.g. servic...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo