**centro holding** is a group of companies developing in-house products for the online entertainment industry. founded in 2007, the company has expanded into an international team of over 300 people. although our headquarters are located in montreal, we have offices in canada, the united states, and europe (georgia, ukraine, cyprus). we're looking for **team leader **for our content moderators team **from colombia or philippines**. this is full-time remote position. you will work in the evening shift. **about project**: it is the original clip marketplace delivering authentic content from studios to consumers worldwide. we are a thriving company in the e-commerce space, with operations worldwide. **responsibilities**: - ensure the accurate review of content and meet sla targets. - develop metrics and workflows. - promote activities to improve and maintain high-level excellence. - maintain product compliance based on defined guidelines and processes. - communicate with creators, relay important information, updates, and problem-solving. - answer team member questions, help with problems, and ensure work quality and guideline compliance. - communicate deadlines and monitor important metrics. - conduct training for new employees and provide support to team members. - effectively distribute work, plan and manage resources, and ensure redundancy planning. - prepare and deliver semi-annual employee reviews and define new objectives. - occasionally plan and supervise one-time projects. - act as a go-to person for team members, escalate cases to relevant teams. ...
We are a thriving company in the ecommerce space, with operations worldwide. we offer employees a balance between the stability of a larger organization, while maintaining our culture of an innovative, leading-edge startup. the head office is located in montreal and we have offices in canada, united states and europe (cyprus, georgia and ukraine). **our product**:it is the original clip marketplace delivering authentic content from studios to consumers worldwide. now we’re looking for a **content moderation specialist (evening shift from 16.00 till 00.00)**, who will be providing consumers all around the world with the best surfing experience possible. you will be responsible for keeping the websites up to date, while always maintaining the quality level to its maximum. your role is key to ensuring safe surfing for our customers and protecting the company and our customers. **what you'll be doing**: - analyze & review video content before it goes live making sure it meets our; - terms of service. this may include sensitive content; - scan active content to assure it meets standards, while always maintaining; - the quality level to its maximum; - respond to urgent requests in a timely manner; - report on terms of service violations quickly and accurately; - communicate with your manager and team regularly to align on processes. **what you'll need to be successful**: - fluency in both spoken and written english; - knowledge of the use of computers; - office or google suite experience; - hard-working with the ability to work without supervision; - proacti...
**centro holding** is a group of companies developing in-house products for the online entertainment industry. founded in 2007, the company has expanded into an international team of over 300 people. although our headquarters are located in montreal, we have offices in canada, the united states, and europe (georgia, ukraine, cyprus). we're looking for **concierge service representative from colombia or philippines**.. this is full-time remote position. as a concierge service representative you will be managing client stores. you will be responsible for ensuring that client stores are being updated regularly, and monitoring their success. you will need to make informed judgment calls using various reports to optimize revenue growth. **about project**: it is the original clip marketplace delivering authentic content from studios to consumers worldwide. we are a thriving company in the e-commerce space, with operations worldwide. **requirements**: - detail-oriented and highly organized, with the ability to multitask and prioritize effectively. - excellent judgment and decision-making abilities to optimize revenue and ensure the success of creators’ stores. - strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions. - proficiency in excel or google sheets - fluent in written and spoken english. **responsibilities**: - upload and manage content provided by our creators to their respective online stores. - pay attention to key details such as titles, descriptions, tags, and actual content to proactively identi...
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