OPERATIONS SUPERVISOR

full time Tiempo completo

Job title: operations supervisor (remote) location : remote (preference for candidates based in latin america or similar time zones) employment type: full-time
about us we are an early-stage, fast-growing agency focused on building a dynamic and supportive team of online professionals. our mission is to create an efficient, transparent, and positive operational environment that empowers our team members and drives company growth. role overview we are looking for a proactive and organized operations supervisor to lead and oversee daily operational activities, including scheduling, onboarding, and team coordination. this role is critical to ensuring smooth workflows and supporting our remote teams success. the ideal candidate thrives in a fast-paced startup environment and has excellent communication and leadership skills. key responsibilities develop, maintain, and communicate weekly and daily team schedules to ensure optimal coverage. lead the onboarding process for new team members, ensuring all administrative and training steps are completed efficiently. assign peer mentors and track onboarding progress, providing support and feedback. serve as the first point of contact for operational questions, scheduling conflicts, and day-to-day team issues. monitor team performance and adherence to processes; escalate concerns to leadership when necessary. document and continuously improve standard operating procedures (sops) for scheduling, onboarding, and reporting. collaborate with leadership to identify operational bottlenecks and implement solutions. foster a posit...