SALES MANAGER CALL CENTER - (GX660)

**summary** overall, the call center manager job description is a blend of analytics, team management, and human resource duties. they develop objectives for a call center’s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met. the main goal is productivity and efficiency, and managers must work with call center representatives. providing extra support and training, or developing new processes. **reports to** national production manager **essential functions** - manage the call center and maximize the response time of the operation. - plan, coordinate and manage resources to ensure the effective operation of the area. - supervise and coordinate the activities of the call center operators. - assist the country manager in the follow-up of the defined strategies. - support the b2b strategy in order to identify potential customers. - monitor the different strategies to review their effectiveness and propose improvements if required. - supervise that call center agents are in permanent contact with their clients. - present reports that show the effectiveness of the strategy and aspects to improve in order to make it more effective. - have an overview of all the processes that make up the call center and detect possible improvements. - intuitively look at your team to detect potential problems before they arise. - design, implement and optimize the processes and methods of the area. - motivate the team to improve the quality of service by developing competitive strategi...