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CUSTOMER EXPERIENCE ASSOCIATE III

Full-time regular Tiempo completo

Through our dedicated associates, conduent delivers mission-critical services and solutions on behalf of fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. you have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. job track description: performs business support or technical work, using data organizing and coordination skills. performs tasks based on established procedures. in some areas, requires vocational training, certifications, licensures, or equivalent experience. general profile expands skills within an analytical or operational process. maintains appropriate licenses, training, and certifications. applies experience and skills to complete assigned work. works within established procedures and practices. establishes the appropriate approach for new assignments. works with a limited degree of supervision. functional knowledge has developed skillset in a range of processes, procedures, and systems. business expertise supports to achieve company goals by helping teams to integrate and work together. impact impacts a team through quality of the services provided and information shared. uses discretion to modify work practices and processes to achieve results or improve efficiency. leadership may give informal guidance to junior team members. problem solving ability to problem solve, self-guided. evaluates issues and solutions to provide the best outcome for th...


BILINGUAL HEALTH CARE PROFESSIONAL

Join to apply for the bilingual health care professional role at conduent business solutions france 2 weeks ago be among the first 25 applicants join to apply for the bilingual health care professional role at conduent business solutions france get ai-powered advice on this job and more exclusive features. through our dedicated associates, conduent delivers mission-critical services and solutions on behalf of fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. you have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. ¿qué harás en este rol?
brindar atención excepcional en una línea medica al 100% de los registros (llamadas, chats, redes sociales, videoconferencias, etc.), garantizando la satisfacción del cliente. gestionar requerimientos, proporcionando soluciones e información siguiendo los protocolos de campaña. registrar y reportar información de clientes en tiempo real, de acuerdo con las pautas y sistemas establecidos.
lo que ofrecemos
salario competitivo: ¡$4,200.000 millones de pesos! contrato a término indefinido: estabilidad garantizada. trabajo 100% remoto: ¡trabaja desde cualquier lugar! horario de oficina: lunes a viernes, para un balance ideal entre tu vida laboral y personal. incremento salarial por aniversario. bono por cumplimiento de metas de hasta el 15% del salario mensual. acceso gratuito a nuestra plataforma e-learning. descuentos en escuelas de idiomas para pe...


CUSTOMER EXPERIENCE ASSOCIATE III - (CSX768)

Through our dedicated associates, conduent delivers mission-critical services and solutions on behalf of fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. you have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **job track description**: - performs business support or technical work, using data organizing and coordination skills. - performs tasks based on established procedures. - in some areas, requires vocational training, certifications, licensures, or equivalent experience. **general profile** - expands skills within an analytical or operational process. - maintains appropriate licenses, training, and certifications. - applies experience and skills to complete assigned work. - works within established procedures and practices. - establishes the appropriate approach for new assignments. - works with a limited degree of supervision. **functional knowledge** - has developed skillset in a range of processes, procedures, and systems. **business expertise** - supports to achieve company goals by helping teams to integrate and work together. **impact** - impacts a team through quality of the services provided and information shared. - uses discretion to modify work practices and processes to achieve results or improve efficiency. **leadership** - may give informal guidance to junior team members. **problem solving** - ability to problem solve, self-guided. - evaluates issu...


BILINGUAL HEALTH CARE PROFESSIONAL

Full-time regular Tiempo completo

Through our dedicated associates, conduent delivers mission-critical services and solutions on behalf of fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. you have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. ¿qué harás en este rol? brindar atención excepcional en una línea medica al 100% de los registros (llamadas, chats, redes sociales, videoconferencias, etc.), garantizando la satisfacción del cliente . gestionar requerimientos, proporcionando soluciones e información siguiendo los protocolos de campaña. registrar y reportar información de clientes en tiempo real, de acuerdo con las pautas y sistemas establecidos. lo que ofrecemos: salario competitivo : ¡$4,200.000 millones de pesos! contrato a término indefinido : estabilidad garantizada. trabajo 100% remoto : ¡trabaja desde cualquier lugar! horario de oficina: lunes a viernes, para un balance ideal entre tu vida laboral y personal. incremento salarial por aniversario. bono por cumplimiento de metas de hasta el 15% del salario mensual. acceso gratuito a nuestra plataforma e-learning . descuentos en escuelas de idiomas para perfeccionar tus habilidades. día libre por tu cumpleaños : ¡porque mereces celebrarlo! requisitos: estudios y experiencia relacionados con salud o áreas afines . nivel de inglés avanzado. pasión por el servicio al cliente y excelente comunicación....


(JB-559) | CUSTOMER EXPERIENCE ASSOCIATE II

Through our dedicated associates, conduent delivers mission-critical services and solutions on behalf of fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. - you have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **sc- 1min - typing test: >=35** **sc-basic customer service skills >=63%** **job track description**: - performs business support or technical work, using data organizing and coordination skills. - performs tasks based on established procedures. - in some areas, requires vocational training, certifications, licensures, or equivalent experience. **general profile** - expands skills within an analytical or operational process. - maintains appropriate licenses, training, and certifications. - applies experience and skills to complete assigned work. - works within established procedures and practices. - works with a moderate degree of supervision. **functional knowledge** - has developed skillset in a range of processes, procedures, and systems. **business expertise** - supports the achievement of company goals by integrating teams for the best outcome. **impact** - impacts a team through quality of services and information provided. - follows standardized procedures and practices and receives moderate supervision and guidance. **leadership** - has no supervisory responsibilities. - manages own workload. **problem solving** - ability to problem solve, self-gui...


CUSTOMER EXPERIENCE ASSOCIATE I - R416

Through our dedicated associates, conduent delivers mission-critical services and solutions on behalf of fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. - you have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **job track description**: - performs business support or technical work, using data organizing and coordination skills. - performs tasks based on established procedures. - in some areas, requires vocational training, certifications, licensures, or equivalent experience. **general profile** - ability to perform in an analytical and operational process. - entry-level position with limited requirements for licenses, training, and certifications. - applies experience and skills to complete assigned work. - works within established procedures and practices. - works with a close degree of supervision. **functional knowledge** - has basic skillset in a range of processes, procedures, and systems. **business expertise** - supports in the achievement of company goals by understanding how teams integrate for the best outcome. - impacts a team through quality of the services and information provided. - follows standardized procedures and practices and receives close supervision and guidance. - for consistency, methods and tasks are described in detail. **leadership** - has no supervisory responsibilities. **problem solving** - ability to problem solve, self-guided. - eval...


SOCIAL MEDIA REPRESENTATIVE | [N-534]

**sobre conduent**: through our dedicated associates, conduent delivers mission-critical services and solutions on behalf of fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. you have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **descripción del trabajo**: key duties & responsibilities: - ascertains the nature of the comment/interaction and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution. - identifies customer needs by referring to past transactions/case notes, analyzing case by case as needed. - executes routine inbound and outbound call center activities concerning the business products/services, using alternatives as per standard scripts and established guidelines and under supervision, in order to meet slas. - provides customer with appropriate customized information requested - derives all necessary information from customer to update crm - escalates issues to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers - responsible for the end-to-end resolution of the customer issue which might include the inbound transaction, follow-up calls and final closure statement - monitor various social media platforms and interact with consumers. - collaborate to create canned, or frequently used responses. - provide real-time...


CUSTOMER ENGAGEMENT SPECIALIST (V-53)

Through our dedicated associates, conduent delivers mission-critical services and solutions on behalf of fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. - you have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **job track description**: - performs tasks based on established procedures. - uses data organizing and coordination skills to perform business support or technical work. - requires vocational training, certifications, licensures, or equivalent experience. **general profile** - has advanced, specialized expertise within a range of analytical or operational processes. - completes assignments and facilitates the work of others. - may coordinate assignments beyond work area. - proposes improvements to processes and methods. - acts as a lead, coordinating the work of others, but is not a supervisor. - works autonomously within established procedures. **functional knowledge** - has developed skills in a range of processes, procedures, and systems. - acts as a technical expert in some areas. **business expertise** - understanding of how teams integrate and work best together to support the achievement of company goals. **impact** - impacts own team through the quality of the services or information provided. - suggests improvements to work procedures and practices to improve efficiency. **leadership** - serves as a team lead. - may allocate work to team members. **p...


X-554 - PROFESSIONAL RECRUITER

Through our dedicated associates, conduent delivers mission-critical services and solutions on behalf of fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. - you have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **job track description**: - requires formal education and relevant expertise in a professional, sales, or technical area. - performs technical-based activities. - contributes to and manages projects. - uses deductive reasoning to solve problems and make recommendations. - interfaces with and influences key stakeholders. - leverages previous knowledge and expertise to achieve results. - ability to complete work self-guided. - college or university degree required. **general profile** - requires knowledge and experience in own field. - will acquire higher-level knowledge and skills. - develops an understanding of the company, processes, and customers. - uses existing procedures to solve routine or standard problems. - receives moderate guidance and direction from others. **functional knowledge** - requires expanded conceptual understanding of theories, practices, and procedures. **business expertise** - uses an understanding of key business drivers to accomplish work. **impact** - impacts own team through the quality of the services or information provided. - follows standardized procedures and practices to achieve objectives and meet deadlines. **leadership** ...


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