Join contactpoint 360 and turn your english into high earnings! we are hiring motivated bilingual sales agents in bogotá. enjoy bonuses, unlimited commissions, and a supportive work environment. what we offer: performance bonuses: up to $250,000 cop unlimited commissions: no cap on earnings hiring bonus: $1,000,000 cop (paid in two installments at 3 and 5 months) modern office at calle 97 with autopista norte, near calle 100 station training: monday to tuesday, 8:00 a.m. to 6:00 p.m. operations: monday to sunday, 6 a.m. to 9 p.m. (2 days off) starting from july 15th - 44 hours/week requirements: good communication skills, positive attitude, customer-focused mindset high school diploma or higher previous call center experience is a plus, but not mandatory paid training and a fun international team incentives, recognition, and growth opportunities apply now to boost your career with contactpoint 360! requirements languages: advanced english skills: customer service, full availability professional experience no prior experience required about contactpoint 360 at contactpoint360, we prioritize our employees by fostering a culture of innovation and empathy. we believe in promoting from within; 50% of our leaders started as agents. join us and be part of the #changemakers movement, where your passion and creativity matter. #j-18808-ljbffr...
**who we are**: contactpoint 360 inc., is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re proud to call ourselves innovative leaders in the industry and value how we’ve been able to grow significantly from 5 to 1000+ employees since opening 12 years ago. we’re great place to work certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand our work-from-home solutions and our brick & mortar locations too. we trust and empower our team when it comes to providing the best human experiences. we believe in thinking and acting differently. we’re proud to provide you with a career path that will support your development and growth. it is a win-win and we love promoting from within too. during your onboarding experience, we’ll teach you the necessary skills as well as the in and outs for this particular role. contactpoint 360 inc., is not just somewhere to get a pay cheque but a place where you can call your work home and thrive to your highest potential both professionally and personally. **conditions** - basic salary: 3'000.000 cop - bonifications: na - schedule: 48h per week - days off: based on ops needs - work at home: not available **responsibilities**: - the supervisor is in charge of coordinating, directing, and supervising the activities of the agents in operation and admini...
**why join contactpoint360?** at contactpoint360, we think differently. we believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other. we are one of the fastest-growing bpos in the world, and our secret is simple: it’s our people. we invest in our people and develop them into future leaders. did you know that 50% of contactpoint360’s leaders were promoted from within? our ceo’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our dna. join the #changemakers movement at contactpoint360, where your creativity and passion aren’t just welcomed—they’re essential. **duties**: a) ensure that supervisors understand and comply with all objectives, performance standards and call center policies. and policies of the call center. b) identify the root cause of the operation's major opportunities through the leadership academy methodology and processes. and leadership academy processes c) create action plans with specific goals and timelines directly related to improving behaviors in our interactions with our customers. improve the behaviors in our interactions with customers that will deliver the results. d) follow up on the day-to-day operation and the compliance of metrics related to the produ...
**contactpoint 360 inc.,** is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re great place to work certified and offer an award winning culture that is enthusiastic about adding next level talent to our operations as we continue to expand our work from home solutions and our brick & mortar locations too. please check out our video on youtube. this video is designed to give you an idea of the type of culture we have created here at contactpoint 360: **who are we looking for?** we are looking for b2 english speakers, with great customer service skills and an amazing attitude to learn and grow! please leave your cv **responsibilities for customer service agent** - listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines - maintain a courteous manner at all times to de-escalate stressful situations - document personal information to create, update, or adjust customer accounts - prepare call-related information for purposes of auditing and reporting - provide and respond to feedback about any aspect of the job or its duties - suggest products and services to clients based on their requests and needs - answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders **qualifications for customer service agent** - prior experience working in call centers or as an at...
**company description** at contactpoint360, we think differently. we believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other. we are one of the fastest-growing bpos in the world, and our secret is simple: it’s our people. we invest in our people and develop them into future leaders. did you know that 50% of contactpoint360’s leaders were promoted from within? our ceo’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our dna. join the #changemakers movement at contactpoint360, where your creativity and passion aren’t just welcomed they’re essential. **role description** - collabobate with hiring managers to understand staffing needs and requirements for open positions. - assist with the preparation and dissemination of interview materials, such as job descriptions, assessments, and interview guides. - coordinate and facilitate new hire onboarding activities, including paperwork completion, orientation sessions, and training schedules. - maintain accurate and up-to-date records in the applicant tracking system (ats) and other recruitment databases. - assist with recruitment-related projects and initiatives as assigned. - onsite position / monday to friday **qualifications**: - ...
**contactpoint 360 inc.,** is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re great place to work certified and offer an award winning culture that is enthusiastic about adding next level talent to our operations as we continue to expand our work from home solutions and our brick & mortar locations too. please check out our video on youtube. this video is designed to give you an idea of the type of culture we have created here at contactpoint 360: **who are we looking for?** we are looking for b2 english speakers, with great customer service skills and an amazing attitude to learn and grow! please leave your cv **responsibilities for customer service agent** - listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines - maintain a courteous manner at all times to de-escalate stressful situations - document personal information to create, update, or adjust customer accounts - prepare call-related information for purposes of auditing and reporting - provide and respond to feedback about any aspect of the job or its duties - suggest products and services to clients based on their requests and needs - answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders **qualifications for customer service agent** - prior experience working in call centers or as an at...
**contactpoint 360 inc.,** is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re great place to work certified and offer an award winning culture that is enthusiastic about adding next level talent to our operations as we continue to expand our work from home solutions and our brick & mortar locations too. please check out our video on youtube. this video is designed to give you an idea of the type of culture we have created here at contactpoint 360: **who are we looking for?** we are looking for b2 english speakers, with great customer service skills and an amazing attitude to learn and grow! please leave your cv **responsibilities for customer service agent** - listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines - maintain a courteous manner at all times to de-escalate stressful situations - document personal information to create, update, or adjust customer accounts - prepare call-related information for purposes of auditing and reporting - provide and respond to feedback about any aspect of the job or its duties - suggest products and services to clients based on their requests and needs - answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders **qualifications for customer service agent** - prior experience working in call centers or as an at...
**who we are**: at contactpoint360, we think differently. we believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other. we are one of the fastest-growing bpos in the world, and our secret is simple: it’s our people. we invest in our people and develop them into future leaders. did you know that 50% of contactpoint360’s leaders were promoted from within? our ceo’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our dna.join the #changemakers movement at contactpoint360, where your creativity and passion aren’t just welcomed they’re essential. **conditions** - basic salary: 3'000.000 cop - bonifications: according to ops - schedule: 46h per week - days off: based on ops needs - work at home: not available **responsibilities**: - the supervisor is in charge of coordinating, directing, and supervising the activities of the agents in operation and administrative support. - ensure disclosure, understanding, and compliance of all objectives, internal policies, internal regulations campaigns and company. - attend and clarify all the questions and doubts of the agents in a timely manner. - identify operational problems and suggest possible improvements. - monitor and evaluate the perform...
**duties**: a) ensure that supervisors understand and comply with all objectives, performance standards and call center policies. and policies of the call center. b) identify the root cause of the operation's major opportunities through the leadership academy methodology and processes. and leadership academy processes c) create action plans with specific goals and timelines directly related to improving behaviors in our interactions with our customers. improve the behaviors in our interactions with customers that will deliver the results. d) follow up on the day-to-day operation and the compliance of metrics related to the product. product e) of our customer and financial metrics through the fulfillment of monthly, weekly and daily hours, weekly and daily hours f) monitor and evaluate supervisor performance, providing learning or coaching opportunities, and taking corrective action. training, and taking corrective action, if necessary. g) analyze operational metrics and prepare respective reports to assist management in determining and meeting the determine and meet call center objectives. h) work together with other departments such as human resources, recruiting, accounting, quality, and training to be aligned in and training to be aligned on processes and standards. i) understand customer needs and provide solutions and support. j) organize and coordinate supervisor schedules. k) comply and enforce internal work rules and regulations. l) comply and enforce compliance with company policies. **condition**: - kpi bonuses - 100% work on site. - 46 h...
¿tienes un nível avanzado de inglés? ¿tienes disponibilidad de tiempo completo? ¡esta es la oferta para ti! contamos con beneficios como: - comisiones illimitadas. - convenio con berlitz para cursos adicionales de otros idiomas. - día de cumpleaños libre. - seguro de vida y exequial. - bono de contratación y bono de asistencia mensual (400.000 cop). estamos buscando personas con: - disponibilidad para trabajar presencial (autopista norte # 97-50). - inglés b2+ mínimo. - experiência en servicio al cliente. - ¡excelente actitud y ganas de vender! condiciones de la campaña: - customer service y venta cruzada - salario básico de 2'100.000 + 400.000 por asistencia - se trabajan 44hrs a la semana -2 días de descanso - disponibilidad de tiempo entre 8am a 8pm. ¿qué estás esperando? ¡aplica ahora mismo y crezcamos juntos! tipo de puesto: tiempo completo, indefinido salario: a partir de $2.100.000 al mes idioma: - ingles (obligatorio) disponibilidad de turnos: - turno diurno (obligatorio)...
**who we are**: at contactpoint360, we think differently. we believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other. we are one of the fastest-growing bpos in the world, and our secret is simple: it’s our people. we invest in our people and develop them into future leaders. did you know that 50% of contactpoint360’s leaders were promoted from within? our ceo’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our dna.join the #changemakers movement at contactpoint360, where your creativity and passion aren’t just welcomed they’re essential. **conditions** - basic salary: 3'000.000 cop - bonifications: according to ops - schedule: 46h per week - days off: based on ops needs - work at home: not available **responsibilities**: - the supervisor is in charge of coordinating, directing, and supervising the activities of the agents in operation and administrative support. - ensure disclosure, understanding, and compliance of all objectives, internal policies, internal regulations campaigns and company. - attend and clarify all the questions and doubts of the agents in a timely manner. - identify operational problems and suggest possible improvements. - monitor and evaluate the perform...
**1. training and development** 1.1 train the employees of contact point 360 who are assigned by management. 1.2 develop an optimal training plan according to the company's campaigns. 1.3 identify priority areas for employee training. 1.4 detect present and future training needs, suggesting programs to improve employee productivity. 1.5 provide knowledge aimed at improving the employee's job performance. **2. monitoring and quality evaluation** 2.1 perform call monitoring as required. 2.2 prepare and analyze internal and external quality reports. 2.3 meet the weekly and monthly call center evaluation metrics. 2.4 use a data management system to compile and track team and individual performance. 2.5 provide feedback to agents. **3. feedback and continuous improvement** 3.1 give feedback by communicating process errors and suggesting improvements. 3.2 evaluate, recommend, and implement processes to provide the best customer support. 3.3 provide feedback and reports to the operations director, supervisors, team leaders, and team members. **4. communication and support** 4.1 establish and maintain standards to ensure high-quality communication across all support channels. 4.2 provide actionable data to various internal support groups as needed. 4.3 maintain and enhance the corporate image in customer relations. **5. compliance and availability** 5.1 comply with the established work schedule and avoid absenteeism without authorization from the immediate supervisor or the hr department head. 5.2 be available for full-time work. 5.3 work on the holi...
¿tienes un nível avanzado de inglés? ¿tienes disponibilidad de tiempo completo? ¡esta es la oferta para ti! contamos con beneficios como: - comisiones illimitadas. - convenio con berlitz para cursos adicionales de otros idiomas. - día de cumpleaños libre. - seguro de vida y exequial. - bono de contratación y bono de asistencia mensual (400.000 cop). estamos buscando personas con: - disponibilidad para trabajar presencial (autopista norte # 97-50). - inglés b2+ mínimo. - experiência en servicio al cliente. - ¡excelente actitud y ganas de vender! condiciones de la campaña: - customer service y venta cruzada - salario básico de 2'100.000 + 400.000 por asistencia - se trabajan 44hrs a la semana -2 días de descanso - disponibilidad de tiempo entre 8am a 8pm. ¿qué estás esperando? ¡aplica ahora mismo y crezcamos juntos! tipo de puesto: tiempo completo, indefinido salario: a partir de $2.100.000 al mes idioma: - ingles (obligatorio) disponibilidad de turnos: - turno diurno (obligatorio)...
**position overview**: **key responsibilities**: team leadership and development: - lead, mentor, and develop the team of trainers assigned to the role. - foster a culture of accountability, collaboration, and continuous learning within the team. **client relationship management**: - establish and maintain strong relationships of trust and value with clients and assigned accounts. - act as a point of contact for clients, providing updates and addressing any concerns related to training. **collaboration with stakeholders**: - work closely with operations (ops) and quality assurance (qa) teams to improve the performance of new hires and operational teams. - participate in and contribute to meetings with clients, operations, and stakeholders to ensure alignment on training goals. **training execution and performance**: - take ownership of leading the execution of new hire training waves, ensuring achievement of graduation rates and scorecard targets. - oversee the training framework for new hire waves, monitoring classes, and ensuring successful outcomes for each wave. - identify areas for improvement in training processes and propose actionable solutions. **strategic initiatives**: - participate in and support activities assigned by the operations manager (om) or senior vice manager (svm) to enhance training processes. - represent the training team in client meetings and stakeholder engagements, showcasing expertise and results. - analyze training metrics and provide insights to improve program effectiveness. **administrative responsibilities**: ...
**1. performance management and team development** 1.1 conduct performance reviews of trainers, evaluating needs and performing cost/benefit analysis and other evaluations of operational strategies. 1.2 lead open forums and team meetings to communicate productivity and performance goals, motivating trainers. 1.3 supervise and improve center performance through continuous monitoring, problem resolution, system audits, and quality assurance measures. 1.4 establish high standards of productivity, quality, and customer service, defining clear guidelines for users. **2. content development and management** 2.1 review training agendas and content development, ensuring effective implementation. 2.2 summarize, gather, and analyze training trends and data for regular performance reports. 2.3 oversee the maintenance of the training system and the implementation of updates. **3. recruitment and human resources support** **4. leadership and continuous improvement** 4.1 maintain constant professional improvement by participating in workshops provided by the company, following trends, and actively engaging in team projects. 4.2 demonstrate sound judgment and fairness in managing policies and procedures, influencing and motivating others. 4.3 strategic thinker with the ability to execute tactically, managing people, processes, and technology. **education** **experience** **skills**: "dynamic team player solution-oriented relationship building performance management leadership skills written and verbal communication technical skills people management proce...
¿tienes un nível avanzado de inglés? ¿tienes disponibilidad de tiempo completo? ¡esta es la oferta para ti! contamos con beneficios como: - comisiones illimitadas. - convenio con berlitz para cursos adicionales de otros idiomas. - día de cumpleaños libre. - seguro de vida y exequial. - bono de contratación y bono de asistencia mensual (400.000 cop). estamos buscando personas con: - disponibilidad para trabajar presencial (autopista norte # 97-50). - inglés b2+ mínimo. - experiência en servicio al cliente. - ¡excelente actitud y ganas de vender! condiciones de la campaña: - customer service y venta cruzada - salario básico de 2'100.000 + 400.000 por asistencia - se trabajan 44hrs a la semana -2 días de descanso - disponibilidad de tiempo entre 8am a 8pm. ¿qué estás esperando? ¡aplica ahora mismo y crezcamos juntos! tipo de puesto: tiempo completo, indefinido salario: a partir de $2.100.000 al mes idioma: - ingles (obligatorio) disponibilidad de turnos: - turno diurno (obligatorio)...
**contactpoint 360 inc.,** is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re great place to work certified and offer an award winning culture that is enthusiastic about adding next level talent to our operations as we continue to expand our work from home solutions and our brick & mortar locations too. please check out our video on youtube. this video is designed to give you an idea of the type of culture we have created here at contactpoint 360: **who are we looking for?** we are looking for b2 english speakers, with great customer service skills and an amazing attitude to learn and grow! please leave your cv **responsibilities for customer service agent** - listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines - maintain a courteous manner at all times to de-escalate stressful situations - document personal information to create, update, or adjust customer accounts - prepare call-related information for purposes of auditing and reporting - provide and respond to feedback about any aspect of the job or its duties - suggest products and services to clients based on their requests and needs - answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders **qualifications for customer service agent** - prior experience working in call centers or as an at...
**who we are**: contactpoint 360 inc., is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. **what are we looking for?** **requirements**: - your english level must be b2+ and above. - minimum 3 months within the company - no disciplinary actions in the last 3 months. - customer service and sales experience. - experience as a recruiter is a plus. - excellent organizational and time management skills, with the ability to handle multiple priorities and meet deadlines. - proactive and self-motivated, with the ability to work independently and collaboratively within a team. - strong interest in recruitment and a desire to stay up to date with current trends and innovations in the field. **responsibilities**: - take a proactive approach to recruitment, anticipating hiring needs, and developing innovative sourcing strategies to attract top talent. - demonstrate ms excel, powerpoint, and word proficiency for data tracking, reporting, and presentation purposes. - **conditions**: - basic salary: 3.500.000 cop - kpi bonus. - schedule: 47hr per week - weekends off, saturday if it is need **apply now!** **from maple leaf to colombia: proudly colombian, uniquely canadian.** **we are an equal opportunity employer** we consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, or disability, which can be r...
Join contactpoint 360 and turn your english into high earnings! do you speak english and want to earn big? at contactpoint 360, we’re looking for motivated bilingual sales agents to join our bogotá team. enjoy bonuses, unlimited commissions, and a world-class work environment. ✅ what we offer: 💰 base salary: competitive salary 🕒 attendance bonus: $400,000 cop 🚀 performance bonuses: up to $250,000 cop 💸 unlimited commissions – no cap on your earnings! 🎉 hiring bonus: $1,000,000 cop (paid in two installments at 3 and 5 months) 📍 modern office at calle 97 with autopista norte, right in front of calle 100 station 🗓️ schedule: training: monday to tuesday, 8:00 a.m. to 6:00 p.m. operations: monday to sunday, 6 a.m. to 9 p.m. (2 days off) from july 15th - 44 hours 🎯 what we’re looking for: english level c1 great communication and listening skills high school diploma or higher positive, team-oriented, and customer-focused mindset previous call center experience is a plus (but not mandatory) 🎁 perks at contactpoint 360: paid training career growth opportunities fun and supportive international team incentives, recognition, and a culture of success 👉 apply now and boost your career with contactpoint 360!...
Join contactpoint 360 and grow your career with flexibility and top benefits! are you fluent in english and ready to start a stable career? at contactpoint 360, we’re hiring bilingual customer service agents to work in bogotá with the opportunity to transition to work-from-home after just 2 months! 🎯 what we offer: 💰 base salary: $2,300,000 cop/month 🕒 attendance bonus: $400,000 cop/month 🚀 performance bonus: up to $500,000 cop 📍 initial location: calle 97 con autopista norte (front of calle 100 station) 🏡 work from home after 2 months 📄 permanent contract (contrato indefinido) 🗓️ 46-hour work week with 2 days off ⏰ training: mon–fri, 8:00 a.m. – 6:00 p.m. (weekends off) ⌛ operations: 7:00 a.m. – 12:00 a.m. (flexible scheduling) ✅ requirements: b2+ english level excellent communication skills high school diploma or higher customer-focused and team-oriented attitude call center experience is a plus 🎁 benefits: paid training growth opportunities supportive international team performance-based incentives fun and positive work culture 👉 apply today and start your bilingual career with contactpoint 360 – from office to home!...
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