**who we are** we are a rapidly growing (inc. 5000) communications company on a global mission to improve lives. cq stands for cultural intelligence and we help health focused companies to engage people from diverse backgrounds by communicating in a culturally relevant way. we translate the meaning and feeling of messages in 170 languages. our client portfolio consists of fortune 500 companies in the healthcare and life science industries. **who we need** **what we need you to do** - help oversee cq’s zendesk ticket system by handling tier 1 tech support requests and triaging tier 2 and tier 3 to applicable team members - respond to new tickets according to internal sla’s. provide internal and external diagnostic support for end users. - assist team members, vendors and customers to solve tech issues quickly - onboard new employees, facilitate the employee separation process and update of internal records/checklist. - administer plunet and memoq instances including password resets, creating new user accounts, updating pricelists and other administrative tasks. **what we need you to have** - experience with microsoft outlook admin, azure remote desktops and plunet is ideal - ability to gain quick fluency on technologies used by clients in various industries - ability to trouble shoot technical issues - desire to drive process and efficiency improvements - bachelor’s degree from an accredited institution - strong presentation, organizational and clear communication skills - exceptional work ethic, passion, integrity, mission-driven, positive attitude, and ...
**who we are** we are a rapidly growing (inc. 5000) communications company on a global mission to improve lives. cq stands for cultural intelligence and we help healthcare-focused companies to engage people from diverse backgrounds by communicating in a culturally relevant way. we translate the meaning and feeling of messages in 170+ languages. our client portfolio consists of fortune 500 companies in the healthcare and life science industries **who we need** we are looking for an experienced localization engineer to support our customers and production team. the position of localization engineer will report into the solutions architect and must have deep experience with a variety of translation projects encompassing all sorts of file formats and expert knowledge of tools such as plunet, memoq, trados, website proxy solutions and various other types of project specific tools. additionally, this person has a ‘can do’ attitude and embraces the challenge of figuring out problems and is always the ‘go to’ person for solving complex project challenges. - **required shift is 11:30pm est - 7:30pm est.** **this is a 100% remote position.** **what we need you to do** - interface and consult with customers, project managers and sales people to analyze customer requirements - identify solutions to address client needs - analyze project scope and suggest creative approaches to solutions - increase efficiencies and improve overall quality and ease of execution, while seeking to reduce scope and production costs - evaluate and prepare project deliverables (docs, websites, s...
**who we are** we are a rapidly growing (inc. 5000) communications company on a global mission to improve lives. cq stands for cultural intelligence and we help health focused companies to engage people from diverse backgrounds by communicating in a culturally relevant way. we translate the meaning and feeling of messages in 170 languages. our client portfolio consists of fortune 500 companies in the healthcare and life science industries. **who we need** **what we need you to do** - help oversee cq’s zendesk ticket system by handling tier 1 tech support requests and triaging tier 2 and tier 3 to applicable team members - respond to new tickets according to internal sla’s. provide internal and external diagnostic support for end users. - assist team members, vendors and customers to solve tech issues quickly - onboard new employees, facilitate the employee separation process and update of internal records/checklist. - administer plunet and memoq instances including password resets, creating new user accounts, updating pricelists and other administrative tasks. **what we need you to have** - experience with microsoft outlook admin, azure remote desktops and plunet is ideal - ability to gain quick fluency on technologies used by clients in various industries - ability to trouble shoot technical issues - desire to drive process and efficiency improvements - bachelor’s degree from an accredited institution - strong presentation, organizational and clear communication skills - exceptional work ethic, passion, integrity, mission-driven, positive attitude, and ...
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