[MH203] - CX OPS SERVICE STRATEGY MANAGER

Didi global inc. is the world's leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. as theservice strategy & cx operations manager, you will oversee the design, alignment, and optimization of customer experience (cx) strategies and service flows. your role will involve benchmarking and implementing best practices across diverse markets, business lines, and cultures to drive continuous improvement. additionally, you will lead strategic initiatives to enhance the end-to-end customer experience, ensuring consistency and excellence across all touchpoints. in this role, you'll be... process optimization & continuous improvement analyze current and future business processes, collaborating with global internal teams to identify and drive continuous improve...