Why softwareone? success at softwareone is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. softwareone employees are energized, agile and are laser passionate about de...
Why softwareone? success at softwareone is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. softwareone employees are energized, agile and are laser passionate about delivering special customer happiness and results. our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of employee happiness. we are low ego. our leaders operate with a high level of team but can work at speed lead change in a global economy. we are a leading global provider of end-to-end software and cloud technology solutions, headquartered in switzerland. our 8,700 employees support our approximately 65,000 customers in their digital transformation. the role helpdesk coordinator full-time | onsite what makes this opportunity unique this role offers the chance to drive continuous improvement by analyzing and identifying key strengths, weaknesses, opportunities, and threats within the team and operational processes. you will be responsible for pinpointing the root causes of delays in delivering client activities, ensuring that any disruptions to committed service levels are quickly addressed. by taking proactive corrective and preventive actions, you will play a critical role in enhancing overall performance, optimizing processes, and ensuring the consistent delivery of high-quality service to our clients. key responsibilities: coordinate the work team to ensure efficient service delivery. ensure the committed service levels are met consistently. foster a pos...
**about strategic communications** the strategic communications segment of fti consulting is one of the world's most highly regarded communications consultancies with a 30-year track record of designing and executing communications strategies for clients managing financial, regulatory and reputational challenges. the strategic communications segment serves as trusted advisors to management teams and boards of directors seeking to seize opportunities, manage crises, navigate market disruptions, articulate their brand, stake a competitive position, and preserve their permission to operate. services of the strategic communications segment include financial communications, corporate reputation and public affairs, with specialty offerings that include m&a; communications, crisis communications, issues management, litigation communications, corporate governance, shareholder activism, proxy advisory, restructuring communications, employee engagement, change communications, strategy consulting, research, as well as digital and creative communications. **what you'll do** in this role, the consultant will develop knowledge of clients' objectives and challenges to help the client team design communication strategies and execute program tactics. responsibilities will include, but will not be limited to, the following: - play a role in the research, planning, and development of comprehensive communication programs - prepare daily media monitoring reports - assist with ongoing program measurement and progress report development - research appropriate target media for clients, ...
**a bit about us, and how we’re different** we take a start-up style approach that fuses analytical and creative thinking and use our proprietary frameworks and workflows we have developed in-house. the result is tangible progress for our clients - and meaningful impact for the people and communities they serve. we’ve been trusted by top-tier clients in both the private sector (amazon web services, vodafone m-pesa, mastercard, ecobank, brac microfinance, vc-backed start-ups) and public domain (e.g., world bank, ifc, international monetary fund, united nations, world economic forum). [see our clients’ testimonials on 20+ case studies on our website’s work section.] our work is guided by 5 core values: - integrity: doing the right thing - even when no one is looking; - quality: serving as experts in our craft and taking pride in delivering high-quality work; - user-centricity: keeping the client and the end-user at the center of our engagements; - bias to action and urgency: taking decisive action rather than overanalyzing scenarios; - solution-oriented mindset: looking for optimal solutions, while being aware - rather than dwelling on - risks, unknowns, and obstacles. **what we’re looking for** we’re seeking a mid-senior (at least 7 to 10 years of experience) senior manager, with either a product or strategy background, and ideally with experience in fintech. the senior manager will help drive the growth of digital products for our private and public sector clients, both in colombia and elsewhere in latin america. you’ll use your strong product acumen and b...
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