We want you on our team️️ we are an technology company with more than 12 years of experience, with a presence in colombia, mexico and ecuador, which offers specialized consulting services for the construction of virtual learning environments in companies, universities and the government sector. we are looking for a level 1 support technician with a minimum of 1 year of experience as a moodle platform administrator and offering technical support to end users through a help desk or helpdesk. what are the working conditions and benefits? indefinite term contract salary from cop $1.6m to $2.5m depending on experience and training. occasional performance bonuses 100% remote work. you must be available to occasionally travel to the city of bogotá. hours: monday to friday: 8 am - 5 pm we have an excellent work team. day off on your birthday. delivery of equipment and tools. what will your duties be? be the first point of contact for users experiencing issues with the moodle lms, providing initial assistance and low-level troubleshooting. record and classify support requests in the ticketing system, ensuring accuracy and clarity of information. escalate incidents that exceed the scope of level 1 support to the appropriate levels within the help desk team. keep users informed about the progress of their requests and manage expectations effectively. contribute to the technical knowledge base, documenting common problems and solutions. participate in training sessions to continually improve technical and customer service skills. what requirements must you meet? training: technician, t...
We want you on our team️️ we are an technology company with more than 12 years of experience, with a presence in colombia, mexico and ecuador, which offers specialized consulting services for the construction of virtual learning environments in companies, universities and the government sector. we are looking for a technical support supervisor with 3 to 5 years of experience in the area of infrastructure and support for equipment and servers. you will be part of our engineering team! what are the working conditions and benefits? indefinite term contract salary from cop $4m to $5.5m according to experience and training. occasional bonuses for performance. hybrid work in the city of bogotá. hours: monday to friday: 8 am - 5 pm we have an excellent work team. day off on your birthday. delivery of equipment and tools. what will your duties be? oversee daily help desk operations to ensure efficient and effective delivery of technical support. develop and manage key performance indicators (kpis) to monitor service quality. plan and coordinate the activities of the help desk team, ensuring 24/7 support coverage. manage the training and professional development of the help desk team. ensure compliance with service level agreements (slas) and quality regulations. coordinate with other areas to resolve complex problems and continuous improvement of processes. manage the area's budget and make reports to management. oversee the selection and implementation of supporting tools and technologies. what requirements must you meet? professional in systems engineering, telecommunications or ...
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