Job description scope of position to maintain ownership of existing identified accounts, to improve the level of customer service, while increasing business opportunities. job expectations & key responsibilities dedicate yourself to the success of expeditors’ and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business. communicate and collaborate with the account team on areas of potential risk or exposure to the customer’s business provide and manage reporting and visibility tools to the customer. drive process improvement throughout your district and network. maintain & update sop’s to ensure customer expectations are documented & executed within our operational teams. this includes, but is not limited to, rates, kpi expectations, and general customer service requirements. support, prepare and conduct customer business reviews by running appropriate reports; help identify and communicate trends, and improvement opportunities through analysis. customer kpis are being met customer satisfaction reporting structure customer retention & development manager qualifications university or equivalent business qualifications minimum 3 years industry experience proven work experience in business development proficient in ms office and crm software ability to communicate up and down management hierarchy with equal effectiveness strong presentation skills and analytical skills proven problem solving and interpersonal skills fluent in spanish and english (both required)...
Company description we take care of our employees, and they take care of our customers! become a member of a global community! the international logistics industry is an integral piece of the global trade puzzle; we make the world go round. global supply chain management is what we do, and at the heart of expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. expeditors is a global logistics company headquartered in seattle, washington. as a fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. our mission we recruit, train, and retain the very best logistics and technical experts the world over. we love to promote from within - more than 50 percent of our employees have been at expeditors for five years or more. our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! job description develop, maintain, and manage expeditors' worldwide activity with one of our industry-leading, top global customers to achieve optimum business retention and development. ensure that the customer's cross-functional and geographical operational requirements are proactively identified and serviced. act as the chief revenue gr...
Company description we take care of our employees, and they take care of our customers! become a member of a global community! the international logistics industry is an integral piece of the global trade puzzle; we make the world go round. global supply chain management is what we do, and at the heart of expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. expeditors is a global logistics company headquartered in seattle, washington. as a fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. our mission we recruit, train, and retain the very best logistics and technical experts the world over. we love to promote from within - more than 50 percent of our employees have been at expeditors for five years or more. our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! job description develop, maintain, and manage expeditors' worldwide activity with one of our industry-leading, top global customers to achieve optimum business retention and development. ensure that the customer's cross-functional and geographical operational requirements are proactively identified and serviced. act as the chief revenue growth c...
Job description as a sales executive, you are responsible of building new relationships between expeditors and your prospective and target customers, which will include some of the most reputable companies both locally and globally. you will participate in the creation of value-added solutions for customer's logistics needs, including supporting diagrams and cost-benefit calculations. you will have a customer relationship management tool to support your growth efforts and provide visibility of your progress and opportunities. you will continually seek opportunities for service enhancement and improved tactical management. your goal will be to utilize our diverse network of experts, both locally and abroad to increase our share of customer business on an annual basis. qualifications previous experience in a customer-facing role, business development or account management strong problem solving, organizational, and interpersonal skills solid oral and written communication skills ability to interpret and present data & analytics ability to manage and influence stakeholders at different organizational levels proficiency in microsoft excel and powerbi (preferred) key responsibilities prospecting: you will maintain a robust leads management and prospecting program that enables a healthy sales pipeline. this includes completing thorough customer research to qualify and validate good prospects, customizing cold calling scripts, and scheduling and executing adequate time for cold calling and scheduling new meetings. customer engagement: you are expected to be proactive and organized...
Job description develop, maintain, and manage expeditors world-wide activity with one of our industry-leading, top global customers to achieve optimum business retention and development. ensure that customer's cross-functional and geographical operational requirements are proactively identified and serviced. act as the chief revenue growth champion and orchestrator for global strategic business planning and execution by leveraging global relationships, your industry knowledge, and expeditors product, geo, and service leadership. deliver world class business reviews tailored to your customer that drive further collaboration between expeditors and the customer with a focus on value creation and cost reduction as measured through business intelligence. drive alignment and co-collaboration efforts in multiple geo's to identify customer's top supply chain priorities and challenges. work with expeditors senior executives and product & geo management to create value-add solutions that are timely and relevant to the customer's ecosystem. increases expeditors' revenues and profitability through providing enhanced valued-added service. scope of position to create a unique expeditors customer experience through total ownership of and accountability to: understand global customers' profile, needs and expectations. retain existing business and continuous pursuit of global business development. create a strategic and mutually beneficial relationship for expeditors with the customer worldwide reporting structure customer retention and development manager qualifications university or ...
“we’re not in the shipping business; we’re in the information business” - peter rose, expeditors founder as a fortune 500 company, expeditors employs more than 18,000 trained professionals across a worldwide network of over 300 locations on six continents. we meet the sophisticated needs of international trade through customized solutions and seamless information systems. our services include air and ocean freight consolidation and forwarding, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution, and logistics solutions. headquartered in seattle, washington. job description we seek to develop the air product in the marketplace by focusing on operations, finances, sales, people, systems, and culture, in accordance with company policies and procedures. tasks and duties support the product by verifying local charges and agreement quotes to minimize branch losses. gain thorough knowledge of the air product, including breakbulk, gateway, and pricing. organize and support team meetings to discuss market intelligence and delegate workloads. participate actively in transitioning new business and updating existing accounts. increase department revenue aligned with district targets and management expectations. assist with internal financial reports to ensure accurate financial accounting. maintain positive relationships with the trade compliance manager and support compliance training. implement and suggest improvements for system changes and processes. support goal setting and development monitoring for s...
We take care of our employees, and they take care of our customers! become a member of a global community! the international logistics industry is an integral piece of the global trade puzzle; we make the world go round. global supply chain management is what we do, and at the heart of expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. expeditors is a global logistics company headquartered in seattle, washington. as a fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. our mission we recruit, train, and retain the very best logistics and technical experts the world over. we love to promote from within - more than 50 percent of our employees have been at expeditors for five years or more. our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! job description as a sales executive, you are responsible of building new relationships between expeditors and your prospective and target customers, which will include some of the most reputable companies both locally and globally. you will participate in the creation of value-added solutions for customer's logistics needs, including supporting diagrams and cost-b...
Job description as a sales executive, you are responsible of building new relationships between expeditors and your prospective and target customers, which will include some of the most reputable companies both locally and globally. you will participate in the creation of value-added solutions for customer's logistics needs, including supporting diagrams and cost-benefit calculations. you will have a customer relationship management tool to support your growth efforts and provide visibility of your progress and opportunities. you will continually seek opportunities for service enhancement and improved tactical management. your goal will be to utilize our diverse network of experts, both locally and abroad to increase our share of customer business on an annual basis. qualifications previous experience in a customer-facing role, business development or account management strong problem solving, organizational, and interpersonal skills solid oral and written communication skills ability to interpret and present data & analytics ability to manage and influence stakeholders at different organizational levels proficiency in microsoft excel and powerbi (preferred) key responsibilities prospecting: you will maintain a robust leads management and prospecting program that enables a healthy sales pipeline. this includes completing thorough customer research to qualify and validate good prospects, customizing cold calling scripts, and scheduling and executing adequate time for cold calling and scheduling new meetings. customer engagement: you are expected to be proactive and orga...
**company description** we take care of our employees, and they take care of our customers! become a member of a global community! the international logistics industry is an integral piece of the global trade puzzle; we make the world go round. global supply chain management is what we do, and at the heart of expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. expeditors is a global logistics company headquartered in seattle, washington. as a fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. our mission we recruit, train, and retain the very best logistics and technical experts the world over. **we love to promote from within** - more than 50 percent of our employees have been at expeditors for five years or more. our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! scope of position to maintain ownership of existing identified accounts, to improve the level of customer service, while increasing business opportunities. job expectations & key responsibilities - dedicate yourself to the success of expeditors’ and the customer using ethical business practices, personal commitment, passion...
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