Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. while operational tasks may be part of these roles, the majority of time is spent on office-based activities. general job description: • provide support and offer fedex products and services to customers to achieve the organization's sales objectives, as well as the development of frequent customers and credit. • performs a variety of over-the-counter customer service, administrative and clerical duties requiring direct and indirect customer interface. • assists customers by tracing packages, answering questions regarding fec products and services and providing over-the-counter service and over the phone service. • checks packages to ensure proper labelling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with customs documentation required at destination. •collaborates with the fulfilment of the budget, income / expenses, in addition to supporting to optimize the profitability of the branches with the optimization of the resources. • responsible for opening and closing the branch, keeping the work area clean, checking the furniture and work supplies. respecting customer service times • recognizes new customers or additional business opportunities and offers the most suitable services and solutions, opens new accounts, obtains ad...
Involves the completion of administrative tasks and coordination related to front-line operations, including data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service. while operational tasks may be part of these roles, most time is spent on office-based activities. general job description: - provide support and offer fedex products and services to customers to achieve sales objectives, develop frequent customers, and manage credit. - perform a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interaction. - assist customers by tracing packages, answering questions about fedex products and services, and providing over-the-counter and phone services. - check packages for proper labeling, content legality, weight and size, wrapping, insurance, hazardous material requirements, and customs documentation compliance. - support budget management, income/expenses, and optimize branch profitability through resource management. - handle opening and closing of the branch, maintain cleanliness, check furniture and supplies, and respect customer service times. - identify new customers or additional business opportunities, offer suitable services, open new accounts, and generate sales leads. - deliver excellent customer experience by providing effective solutions to customer problems. - follow commercial and administrative processes, communicate with involved areas, and safeguard company values within the wsc. - request supplies for daily documentation...
Involves the completion of administrative tasks and coordination related to front-line operations, including data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service. while operational tasks may be part of these roles, most of the time is spent on office-based activities. descripción general del puesto: - provee apoyo y ofrece la gama de productos y servicios a los clientes para alcanzar los objetivos de ventas de la organización, así como el desarrollo de clientes frecuentes y de crédito. - realiza tareas de servicio al cliente en punto de venta y tareas administrativas que requieren interacción directa e indirecta con el cliente. - ayuda a los clientes rastreando paquetes, respondiendo preguntas sobre productos y servicios, y brindando servicios de venta y telefónicos. - verifica los paquetes para garantizar el etiquetado adecuado, legalidad del contenido, peso, tamaño, embalaje, valores del seguro, requisitos para envíos peligrosos y cumplimiento de documentación aduanera en destino. - colabora en el cumplimiento del presupuesto y en la optimización de recursos para mejorar la rentabilidad. - responsable de abrir y cerrar el ship center, llegando al menos 15 minutos antes, manteniendo limpio y organizado el área de trabajo, y respetando los tiempos de atención. - reconoce nuevas oportunidades de negocio, abre nuevas cuentas, obtiene envíos adicionales y envía oportunidades de venta. - asegura una excelente experiencia del cliente desarrollando soluciones adecuadas a sus problemas. - sigue los procesos com...
**role summary**: as a shipping / receiving clerk, you will ensure the on-time flow of goods and materials from receiving into inventory, and from our manufacturing to our customers. you will provide support to shipping, planning, sales and operations. **responsibilities**: - receive and unpack shipments, check for accuracy and correctly record the shipment - report problems with received goods to inventory control and the buyer - create, update and process paper and online shipping and receiving orders from domestic and international suppliers and customers - coordinate pickups, track shipments and troubleshoot problems by contacting suppliers and shippnig companies - store materials on stockroom shelves and bins, keeping area clean and organized - perform some stockroom tasks such as picking orders correctly and quickly, and cycle counting - conduct periodic inventory reviews to ensure warehouse balances - maintain organied, current paper files to ensure others can locate paperwork quickly - follow detailed procedures in order, accurately and consistently - other duties as assigned **requirements**: - basic knowledge of warehouse management - related experience and/or training - experience with microsoft office (excel, word, powerpoint) - strong attention to detail - forklift experience preferred - experience with erp / mrp systems such as prms or sap preferred - previous experience with the online systems of fedex, ups and other carriers is desired - may be required to lift or push up to 50 pounds - hs diploma / ged and / or 0-2 years relevant e...
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