About four seasons: we are a collective of individuals who strive to become better and deliver exceptional guest experiences through a commitment to luxury with genuine heart. our team members around the world create amazing experiences for our guests, residents, and partners. we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet with respect. whether you work with us or stay with us, we believe our purpose is to create impressions that will last a lifetime. it comes from our belief that life is richer when we truly connect to the people and the world around us. about the location our hotel is located in cartagena, colombia, where you can experience the authentic charm of the getsemaní neighbourhood. we have 131 accommodations, including 27 suites, and offer four restaurants and lounges, two ballrooms, a spa, fitness centre, and two rooftop pools. the role the massage therapist role involves providing treatments that follow established protocols to ensure all guests experience peace and relaxation. your responsibilities include: - administering personalized and high-quality massage treatments - providing exceptional customer service, being attentive to guests' individual needs and desires - informing guests about spa services and offering detailed information on treatment options - providing feedback to the spa manager and supervisor on guest responses to our services, contributing to creating the best possible menu of services to enhance the spa experience - maintaining the highest standards of cleanliness and organization in th...
About four seasons hotel and resorts gruppe our philosophy we are powered by our people, a collective of individuals committed to excellence, growth, and mutual respect. our team creates exceptional experiences for guests, residents, and partners through a dedication to luxury with sincerity. about the location experience modern luxury in colombia's vibrant capital, bogotá. located in the lively zona rosa area, our hotel offers proximity to top shopping, nightlife, and cafés, complemented by contemporary elegance in our spacious suites and amenities. job title: subgerente de recepción type of employment: full-time about the role this role involves shaping guest experiences through exceptional service and knowledge. the subgerente de recepción will be responsible for supervising daily reception operations, maintaining a positive and friendly attitude within the team environment, communicating effectively with team members, and managing cash bank, foreign exchange, and transaction reports. responsibilities: - supervise daily reception operations, including check-in and check-out processes - maintain a positive, friendly attitude within the team environment - communicate effectively with team members to ensure personalized service - manage cash bank, foreign exchange, and transaction reports - utilize computer systems to verify guest information, generate reports, and manage room assignments - lead the reception team and bell staff - handle reservations, modifications, and cancellations in the absence of the reservations department preferred qualifications and skill...
About four seasons we are a collective of individuals who strive to deliver exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. our culture we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. job overview this role is responsible for coordinating and supervising the activities of the bell team, ensuring that guests receive a first-class service from arrival to departure. responsibilities - assist with administrative tasks related to the guest experience department, including inventory management and ordering, qualtrics tracking and communication, and other assigned responsibilities by the front office managers. - coordinate the operation of the bell team in receiving guests and ensure that the team provides a personalized, warm, and professional welcome. - oversee the compliance with established standards for delivering service to our guests (forbes, lqa & benchmark standards). - ensure that the bell team is perfectly presented and wearing their uniforms according to standard. - coordinate luggage handling with the bell team and guarantee safe and punctual delivery. - resolve any luggage issues quickly and efficiently. requirements - a minimum of 6 months experience leading bell teams. - a minimum of 6 months experience in guest-facing roles. - competencies: proactivity, working under pressure, teamwork, autonomy, attention to detail, assertive communication. - intermediate level english proficiency. what we offer ...
About four seasons: our people are the driving force behind our luxury hospitality experience. we're a collective of individuals who strive to become better, push ourselves to new heights, and treat each other with respect and kindness. we create unforgettable experiences for our guests, residents, and partners by combining luxury with genuine warmth. to deliver these exceptional guest experiences, we focus on providing a world-class employee experience and company culture. our culture we believe in recognizing familiar faces, welcoming newcomers, and treating everyone with the same kindness and respect we wish to receive ourselves. whether you work with us, stay with us, live with us, or discover with us, our purpose is to create lasting impressions that will stay with you forever. at four seasons, we believe life is richer when we connect deeply with the people and world around us. our location in cartagena's historic city on colombia's caribbean coast, four seasons is revitalizing a collection of landmark buildings dating back to the 16th century. experience the authentic charm of the getsemaní neighborhood, where timeless style meets legendary service in our 131 accommodations, including 27 suites. connect with the lively social scene in four restaurants and lounges, entertain in two ballrooms, and unwind at the spa, fitness centre, and two rooftop pools. with timeless style and legendary service, four seasons is shaping cartagena's new cultural focal point. the role this server position is responsible for delivering exceptional quality service to restaurant...
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