CUSTOMER SUCCESS MANAGER, COLOMBIA

Get ai-powered advice on this job and more exclusive features. about furnished finder: furnished finder is the leading platform for monthly housing rentals, trusted by over 240,000 landlords to list their furnished properties and connect with more than 15 million travelers each year. our diverse tenant base includes corporate contractors, digital nomads, traveling medical professionals, relocating families, academics, and more. with our subscription-based model, landlords enjoy complete control—no commissions or booking fees. they set their rates, choose their availability, and decide who stays in their property every time. customer success manager location: remote, colombia preferred note: english resume required job overview: furnished finder is seeking a highly motivated customer success manager to lead our proactive customer engagement, retention, and key account expansion strategy. in this role, you will be responsible for shifting the team’s focus from reactive save efforts to proactive customer engagement, ensuring customers realize value earlier in their journey and grow their portfolios on the platform. your mission will be to drive higher renewal rates, improve listing activation, expand key accounts, and reduce churn by implementing data-driven customer success strategies. as the customer success manager , you will lead a team focused on activating new listings, optimizing customer engagement, growing key accounts, and driving measurable improvements in retention. you will work cross-functionally with marketing, product, and operations to develop customer o...