SITE DIRECTOR | [E-722]

We are a leading executive search firm with good connections with leading companies in the it and bpo sectors. our client is a global leader in outsourcing solutions offering future-ready customer experience lifecycle, digital transformation, and business process management to industry heavy-weights, fortune 100 companies, and growth-focused organizations. **purpose**: the site director is responsible for the overall business culture, leading our operation, and the development, guidance and direction of contact center staff. the incumbent is an experienced and well rounded “hands on” leader with a focus on driving operational performance, facility management, p&l; and continuous improvement initiatives. the site director will have a team of 5 or more direct reports and will be responsible for up to 700 contact center employees. **organizational placement**: typically reports to: senior vice president, operations. **principal duties and responsibilities**: - full accountability for operational delivery and performance across all business in the country. develop and implement controls to promote efficient operations ensuring assigned client groups follow established procedures and protocols to achieve the desired outcome. - continuously provide regular feedback, support and leadership regarding performance in critical areas such as p&l;, kpi, company policy and procedure adherence, and client and employee satisfaction. - provide leadership to operations managers/team leaders who are responsible for the day-to-day performance and development of a team of contac...