A bit about us do you want to join one of the world’s fastest growing sports technology companies? about the role you will be part of a technical team helping support end users, data partners, and first line support team members with inquiries of various levels of difficulty for systems used by some of the most prominent sports leagues in the united states. provide advanced technical assistance and training for software, hardware, api data feed usage. critical thinking, advanced troubleshooting skills, and a superior customer service approach will be crucial to the team’s success. main responsibilities provide support to internal or external end users and data partners for inquires where the product is highly technical or sophisticated in nature review data feed integration inquires using all internal tools available and working closely with all relevant teams until a resolution is reached respond to questions and issues where first line product support has not isolated a fix for users or data partners provide technical training to first line team to improve software or hardware troubleshooting techniques ensure all inquiries are logged in the applicable ticket system and properly summarized with issue and resolution steps adhere to technical metrics and relevant sla’s escalate issues as appropriate and work with the development team to address issues within the relevant sla’s create, implement, and maintain process and knowledge management documents across relevant systems work with data partners to guide and ensure optimal connectivity to our data feeds collaborate with a...
Graphite is a technology-enabled growth agency that helps fast growing companies like masterclass, notion, and betterup unlock sustainable revenue through content and seo. we’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. we are a fully distributed company with team members located across north america, latin america, and europe. come join us and help us create the best content, everywhere that matters we’re looking for a passionate, dedicated, and experienced sr. product designer to join our team. as a sr. product designer, you will report to our sr. director of design and be a part of the product design team. you will play a pivotal role in shaping and crafting the user experience of our products. you will be responsible for understanding user needs, translating ideas into design, and collaborating with cross-functional teams to bring innovative and user-centric products to life. if you live for the vision, strategy and roadmap of a product, graphite could be the next great step forward in your career. **this is a fully remote opportunity.** **what you’ll do** **user research and analysis**: - conduct user research to understand target audience needs, pain points, and preferences. - analyse user feedback and data to identify areas for improvement and opportunities for innovation. **ideation and conceptualization**: - brainstorm and collaborate with product managers, engineers, and stakeholders to generate design ideas and concepts. -...
Graphite is a boutique digital marketing firm that builds scalable growth engines for consumer technology companies such as ticketmaster, masterclass, betterup, and honey. we specialize in search engine optimization (seo), content strategy, mobile app growth, and conversion optimization. we are a fully distributed team that is dedicated to creating an environment where you do the best work of your career. with headquarters in san francisco and team members across north america, latin america, and europe, we are ready to welcome our next team member! **job tasks**: - cms management (webflow, wordpress, contentful, and others) - assisting with organizational processes helping the team to stay organized. - monitor the arrival and progress of content to verify that it is available in a timely manner. - follow up with team members in the event of data problems to research and resolve customer service concerns in delivery delays, article display, content coverage, etc. - fix files containing inaccurate and corrupt data via online editorial tools. - efficiently handle requests for the deletion and correction of content. **job requirements** - experience with g suite (formerly google apps for work) - attention to detail - familiarity with administrative and operational duties - knowledge of pm tools - strong critical thinking and organization skills. - demonstrated ability to work independently as well as in a team environment. **how we’ll help**: graphite’s mission is to create an environment where you build the best work of your career. in order to facilitate ...
We're looking for a** remote go language team lead** with 10+ years in software development, devops role, or sre role to join our team. the customer is an american multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. site reliability engineers are hybrid systems and software engineers who are responsible and take ownership for reliability, scalability, automation, and other issues related to uptime and availability of the customer's e-commerce/stores/distribution center and enterprise platform. you're right for the job if you're comfortable with deep technical linux, networking topics, and distributed architectures. the goal is to build, scale and guard the site reliability platform. you'll excel if you have enthusiasm for digging deep, and a flare for sharp technical communication, prioritization and organization. **responsibilities**: - work cross-functionally amongst a variety of teams and be a core contributor in every significant engineering service or solution that we deliver to the stakeholders - work directly with the software engineering teams to build the next generation “always up” cloud-based e-commerce/stores/distribution center and enterprise platform - work with other developers and devops practitioners to produce mission-critical infrastructure, tools, and processes that will ensure highest levels of availability and reliability of all customer's websites - work with management, peers, and customers to define and implement the technical vision of the team **requirements**: - ...
Requirements: required experience: one year of quickbooks online experience, certification preferred. assessment required. work history must include at least one year of experience with a single employer. **responsibilities**: graphite logistics is an award-winning logistics company based in texas, usa, committed to providing efficient and reliable container transportation solutions to businesses across various industries. with a strong focus on customer satisfaction and operational excellence, we strive to exceed expectations and deliver exceptional service in every area. at graphite logistics, we believe in developing people. we offer a dynamic and collaborative work environment and an opportunity for all contributors to increase their skill sets, expand their knowledge, and take on new challenges as they excel in their roles. **responsibilities**: receivables collections customer invoicing equipment audits vendor account management and statement audits driver settlements other projects and tasks as needed. **benefits**: engagement will be as an employee. all standard benefits will come along with the engagement. condiciones del empleo jornada laboral: tiempo completo tipo de empleo: trabajo fijo salario: cop 3,600,000.00 - 4,400,000.00 mensual cantidad de vacantes: 1 requerimientos experiência mínima: no especificado sexo: indistinto...
We're looking for a** remote go language team lead** with 10+ years in software development, devops role, or sre role to join our team. the customer is an american multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. site reliability engineers are hybrid systems and software engineers who are responsible and take ownership for reliability, scalability, automation, and other issues related to uptime and availability of the customer's e-commerce/stores/distribution center and enterprise platform. you're right for the job if you're comfortable with deep technical linux, networking topics, and distributed architectures. the goal is to build, scale and guard the site reliability platform. you'll excel if you have enthusiasm for digging deep, and a flare for sharp technical communication, prioritization and organization. **responsibilities**: - work cross-functionally amongst a variety of teams and be a core contributor in every significant engineering service or solution that we deliver to the stakeholders - work directly with the software engineering teams to build the next generation “always up” cloud-based e-commerce/stores/distribution center and enterprise platform - work with other developers and devops practitioners to produce mission-critical infrastructure, tools, and processes that will ensure highest levels of availability and reliability of all customer's websites - work with management, peers, and customers to define and implement the technical vision of the team **requirements**: - ...
Graphite is a technology-enabled growth agency that helps fast-growing companies like masterclass, notion, and betterup unlock sustainable revenue through content and seo. we are a fully distributed company with team members located across north america, latin america, and europe. we’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. we seek an experienced account director (seo + content) to lead growth strategies for high-growth tech companies. you will develop and execute seo, content, and conversion optimization strategies to drive business results for our partners. success requires strong problem-solving skills, creativity, and ownership of complex, large-scale projects. this opportunity is full-time and fully remote, offering the flexibility to work from home. come join us and help us create the best content, everywhere that matters! key responsibilities: • lead growth strategies for consumer tech companies. • own execution of web and app seo projects. • collaborate with cross-functional teams to achieve targets. • present insights and outcomes to executives. • develop data-driven, scalable content solutions. requirements: • 6+ years of technical and programmatic seo experience or 6+ years of digital marketing experience with a keen interest in seo. • strong leadership and communication skills. • proficient in data analysis and growth marketing tools (google analytics, semrush, ahrefs). •experience with user acquisition and product development for ...
Graphite is a digital marketing agency that builds scalable growth engines for consumer technology companies such as ticketmaster, masterclass, betterup, and honey. we specialize in search engine optimization (seo), content strategy, mobile app growth, and conversion optimization. we are a fully distributed team that is dedicated to creating an environment where you do the best work of your career. with headquarters in san francisco and team members across the us, canada, latin america and europe, we are ready to welcome our next team member! we’re looking for a senior legal lead to join our team. you will be responsible for assisting the director of legal with various daily tasks, such as supporting the legal aspects of the development of the company's offering, supporting the contract redlining process for incoming clients, and following up on ongoing contracts and negotiations. this is a fully remote opportunity. what you’ll do draft, review, and negotiate contracts support leadership with new initiatives, including product development and intellectual property matters provide support in the intake-to-procure processes for graphite’s vendors, including onboarding identification of legal issues and risks that may affect graphite follow up on regulatory matters under different frameworks work along with an international team of lawyers to establish contract templates and workstreams nda analysis and tracking contracts management what you’ll need law degree 5+ years of experience in similar roles in-house or in a law firm strong knowledge of commercial law. knowledge of cor...
Graphite , es una agencia de growth impulsada por la tecnología, ayuda a empresas de rápido crecimiento como masterclass, notion y betterup a desbloquear ingresos sostenibles a través del contenido y el seo. nos obsesiona el impacto—es fundamental para quiénes somos, por qué tenemos éxito y cómo abordamos la entrega de resultados para los clientes y, en última instancia, para todos en internet. somos una empresa totalmente distribuida con miembros del equipo ubicados en américa del norte, américa latina y europa. Únete a nosotros y ayúdanos a crear el mejor contenido, en todos los lugares importantes. este es un contrato remoto y no una oferta de empleo. estamos buscando un/a redactor/a de contenido financiero que será responsable de producir contenido atractivo y de alta calidad que priorice nuestras audiencias objetivo. ¿qué harás? crear contenido impactante y orientado a objetivos para nuestros clientes y marcas. investigar, generar ideas y proponer temas de artículos creativos y convincentes. verificar hechos, corregir y editar el contenido para garantizar la precisión y la exhaustividad. trabajar con nuestros equipos internos para identificar oportunidades y planificar mejoras en el contenido existente y los procesos internos. ¿qué necesitas? más de 2 años de experiencia en redacción financiera, preferiblemente trabajando para blogs, organizaciones de noticias, revistas u otras publicaciones. experiencia escribiendo sobre impuestos, regulaciones financieras finanzas personales. experiencia en startups y emprendimiento. excelentes habilidades de redacción y comunicación...
Account manager (seo + content) graphite is a technology-enabled growth agency that helps fast-growing companies like masterclass, notion, and betterup unlock sustainable revenue through content and seo. we’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. we are a fully distributed company with team members located across north america, latin america, and europe. the rapid growth of our technology-enabled agency business has put us in an exciting position to grow our team of strategic accounts, which has been foundational to our agency's success. as a result, we are eagerly searching for an experienced account manager (seo + content) with a strong academic background in business or any stem-related major, to support our growth. this role requires you to be resourceful, creative, and persistent to make growth marketing a successful strategic initiative for partners. you are obsessed with learning and developing new skills. you feel comfortable taking full ownership of your projects and working in a performance-driven environment while cultivating a strong sense of teamwork and collaboration. come join us and help us create the best content, everywhere that matters! this is a fully remote work opportunity. what you’ll do: work collaboratively on complex, large-scale, time-critical projects forecast performance set targets, build reporting , and communicate pacing towards targets monitor the performance of top consumer tech companies we work with and the...
Graphite is a technology-enabled growth agency that helps fast-growing companies like masterclass, notion, and webflow unlock sustainable revenue through content and seo. we’re obsessed with impact— it’s foundational to our core, why we’re successful, and how we approach delivering outcomes for clients and, ultimately, everyone on the internet. as a result, we are actively seeking a motivated people operations analyst with a solid academic foundation in business administration or a stem-related field. this role calls for a resourceful, driven, and creative individual who can contribute significantly to the success of our operations team. if you’re passionate about learning and constantly developing new skills, thrive in taking full ownership of your projects, and excel in a performance-driven environment while fostering teamwork and collaboration, this is the perfect opportunity for you. this is a full-time, fully remote work opportunity. what you’ll do: analyze people operations data to identify trends and impact of people initiatives, providing actionable insights to enhance employee experience and operational efficiency. manage the end-to-end onboarding process, including sending welcome emails, coordinating manager introductions, and the buddy sessions. generate quotes for new hire equipment and coordinate relocation logistics in collaboration with it. ensure all new hire documentation is appropriately collected, stored, and processed. plan and coordinate milestone celebrations, including gifts for weddings, new babies, and anniversary messages. organize bonding activit...
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