REMOTE WORK ORDER SUPERVISOR - SA [XT-065]

This is a remote position. **position: work order supervisor (remote)** **location: 100% remote** harlem property management (hpm) is seeking a **remote work order supervisor** to manage the maintenance workflow for residential properties located in new york city. you will play a critical role in ensuring smooth operations, tenant satisfaction, and timely completion of maintenance requests while collaborating with our nyc-based team. if you’re detail-oriented, self-motivated, and have experience working with us companies, we want to hear from you! **key responsibilities** **1. work order management** - review incoming work order requests for accuracy and completeness. - prioritize and assign work orders to appropriate maintenance staff or external vendors based on urgency and expertise. - track the progress of all work orders to ensure timely completion within established service-level agreements (slas). - close out completed work orders in the property management system, ensuring proper documentation. **2. team supervision and coordination** - supervise a team of work order specialists - coordinate schedules to maximize efficiency and reduce response times. - provide guidance and training to staff as needed. - conduct performance evaluations and address any personnel issues. **3. vendor management** - maintain relationships with external vendors for specialized services. - request quotes, negotiate pricing, and monitor vendor performance. - ensure compliance with all contractual agreements and regulatory requirements. **4. quality assurance** ...