History by mail was founded to provide others with the opportunity to learn directly _from_ history by holding a piece of history (replicas of actual documents), rather than learning _about _history from textbooks. history comes alive when you hold a replica of a letter in abraham lincoln's handwriting or a handwritten speech by george washington. in this role, you will be the primary point of contact for our valued subscribers, providing exceptional support and resolving technical issues related to their subscriptions and our website, as well as thinking strategically to solve the root cause of customer problems so they do not recur for future customers. **benefits** - competitive salary. - opportunity to work in a fast-paced and dynamic environment remotely. - opportunities for professional growth and development with the potential to be promoted to a strategic leadership position within the company. **responsibilities** - solve the root cause of systemic issues that customers are having so they do not recur. - resolve customer issues related to website functionality, account management, subscriptions, orders, and payments. - demonstrate a deep understanding of products, services, and internal processes. - manage the end-to-end order fulfillment process, ensuring accuracy and timeliness with a high attention to detail. ensure orders are processed correctly and on time. - effectively utilize various internal tools and systems, including shopify, recharge, rebuy, and gorgias crm, to manage customer interactions and resolve inquiries. - contribute to the devel...
Hello, customer service generalists! my name is ari siegel, and i am the founder and ceo of history by mail, a monthly subscription service for reproductions of historical letters and documents. each letter comes with a separate document explaining the context of the letter including its author, recipient, and relevance to the events of its time, as well as a transcription when necessary. history by mail makes an excellent gift for history buffs of all shapes and sizes. our team of history enthusiasts works with archivists to select fascinating documents from the world's best archives and obtain the rights to use each document. a team of graphic designers then creates replicas which are delivered to subscribers on high-quality paper along with a context document. **about the role**: we are seeking a dedicated and versatile individual to join our team as a customer service generalist at historybymail. in this role, you will play a crucial part in ensuring exceptional customer support, efficient order fulfillment, and the maintenance of accurate customer data. your commitment to providing excellent service will be the cornerstone of our customers' satisfaction. **responsibilities**: - answer customer inquiries promptly and efficiently, going the extra mile to deliver exceptional customer support and ensuring our customers' needs are met. - efficiently manage order fulfillment, which includes processing orders, tracking shipments, and proactively resolving any issues that may arise during the process. - take ownership of managing and maintaining our customer datab...
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