Descripción de la oferta **more digital. more human. more minsait.** - somos una empresa líder global de tecnología y consultoría digital que conecta personas, tecnología y negocios para generar crecimiento, transformación e impacto positivo y sostenible. **buscamos**: - coordinador de soporte y mesa de ayuda con ganas de trabajar en nuestros equipos multidisciplinares**.** **¿cuál es el reto que te proponemos?** - estarás en contacto continuo con las novedades tecnológicas, impulsando la transformación digital. - participarás en proyectos y desarrollos que tienen una alta visibilidad y que marcan la diferencia con soluciones disruptivas y especializadas para toda la cadena de valor. **¿qué esperamos por tu parte?** - ingeniería de sistemas, electrónica, telecomunicaciones y/o carreras afines. - **con tarjeta profesional.**: - más de tres (3) años de experiência en **empresas de servicios y/o bpo y manejo de equipos de soporte técnico y mesa de ayuda.**: - **experiência en la planeación y control de soporte técnico integral de infraestructura y soporte de aplicaciones, así como en la evaluación y valoración de los planes de mantenimientos preventivos, monitorización y evaluación inherentes a la gestión efectiva de infraestructura organizacional (hardware-software).**: - coordinar y garantizar la entrega del servicio a los clientes en términos de calidad y oportunidad por parte de los consultores. **motivos por los que te encantará ser un #minsaiter**: - conciliación y equilibrio. - carrera profesional y formación continua adaptada a tus necesidades y motivac...
We are looking for an operations supervisor to join our team at a global service company! at our company, we believe leadership goes beyond managing teams—it’s about inspiring, challenging, and helping people grow. that’s why we’re seeking an operations supervisor with energy, a passion for customer service, and a drive for continuous improvement. if you thrive on challenges, love motivating others, and want to make an impact in a dynamic environment, this opportunity is for you. additionally, take advantage of the wide range of benefits we offer, including: free english and excel courses for you and a family member access to a compensation fund exclusive discounts, and much more! schedule: monday to friday – full availability note: candidates residing in other cities in colombia who are open to relocating to medellín will receive financial support for accommodation during their first month of stay. what we’re looking for: a passion for problem-solving and developing innovative solutions. a self-starter who strives for excellence in everything they do. motivation to challenge yourself and those around you. a strong sense of responsibility and integrity. a positive attitude and enthusiasm for your work. a commitment to continuous learning and personal growth. a dedication to delivering outstanding customer service and memorable experiences. the ability to work with diverse individuals and foster teamwork. an appreciation for celebrating small achievements along the way. your responsibilities: lead a team of 12 to 18 people, motivating and developing them to reach their full ...
Horatio bogota, d.c., capital district, colombia training director (bog) horatio bogota, d.c., capital district, colombia get ai-powered advice on this job and more exclusive features. position summary: horatio is looking for a training director to build, design, and oversee all training programs within the organization. the training director's responsibilities include developing training programs from scratch for clients, designing company-wide training programs to optimize performance, identifying training needs based on skills gap analyses, creating group and individual learning courses, and managing the training budget. to be successful in this role, the ideal candidate should have significant experience in building, testing, and implementing training, as well as designing educational curricula. ultimately, this role will help us develop our employees’ skills to improve the quality of work, productivity, and retention. responsibilities: build, test, and implement client training programs from scratch to reduce ramp time, improve performance kpis, and advance quality standards use performance reviews and skills gap analyses to identify training needs per department, team, and individual plan training programs based on client and business goals oversee learning activities, curriculum, and resources manage quarterly and annual training budgets evaluate the results of learning courses implement coaching sessions and mentorship programs to establish a culture of continuous learning recommend new training methods (including e-learning courses and game-based platforms)
Advanced english level (b2+) 3+ years of experience in payroll functions acerca de nuestro cliente the organization is within the bpo industry and their presence in the country is growing. descripción lead and manage all aspects of the payroll function within the organization. ensure the accurate processing and recording of the company's payroll. manage payroll workload to meet operational requirements. ensure payroll is processed in an accurate, compliant and timely manner. prepare relevant weekly, monthly, quarterly and year-end reports. develop ad hoc financial and operational reporting as needed. direct the preparation of payroll related documents. perfil buscado (h/m) the successful payroll lead should have: bachelor's degree in accounting, human resources, business administration, or related fields. advanced english proficiency (ability to communicate fluently in both written and spoken form). minimum 3 years of experience in payroll, including at least 1 year leading or mentoring others. strong knowledge of colombian labor law, tax regulations, and social security systems. advanced excel and experience with payroll software (ideally novasoft) strong analytical, problem-solving, and leadership skills. qué ofrecemos salary of 5.500.000 cop per month. temporary job position, with potential for future opportunities. 100% on site. #j-18808-ljbffr...
1 day ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct message the job poster from salestrategy building high-performing teams | bilingual talent acquisition specialist | psychologist | recruitment analyst | human resources | talent acquisition… dispatcher (on site) must: we invite candidates who reside in medellín only. about salestrategy: we believe that great service starts with great people. we are dedicated to building a strong, motivated team that works hand in hand to exceed our clients’ expectations every day. we are a bpo specializing in outsourced solutions, and we're looking for a stellar dispatcher to join our team in medellín, who will play a pivotal role in our continued success. the role: the dispatcher will be integral to our operations, meticulously managing data entry, vendor onboarding, and client relations. this individual will be expected to uphold the highest standards of accuracy, timeliness, and professionalism. key responsibilities: execute precise data entry tasks, ensuring timely verification and updates to account managers. efficiently manage the intake and processing of vendor insurance and onboarding data, ensuring seamless integration into our tms. problem solves accounts and provides excellent customer service to all clients, vendors, and staff. engage in the development of projects aimed at continuous operational improvement. -through phone call,s negotiate with third-party vendors to secure favorable slas and manage transaction costs effectively. monitor vendor compliance with establ...
Join to apply for the senior compensation analyst role at taskus continue with google continue with google 1 week ago be among the first 25 applicants join to apply for the senior compensation analyst role at taskus get ai-powered advice on this job and more exclusive features. about taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. leveraging a cloud-based infrastructure, taskus serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. the people first culture at taskus has enabled the company to expand its workforce to approximately 45,000 employees globally. presently, we have a presence in twenty-three locations across twelve countries, which include the philippines, india, and the united states. it started with one ridiculously good idea to create a different breed of business processing outsourcing (bpo)! we at taskus understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. what we offer: at taskus, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. our commitment to a people first culture is reflected in the various departments we have established, including total rewards...
Job title: talent acquisition manager location: on-site, barranquilla job summary: we are seeking an experienced and strategic talent acquisition manager to lead and optimize our recruitment efforts for our call center operations. the ideal candidate will have a strong background in high-volume hiring, sourcing top talent, and building talent pipelines, particularly in the bpo or call center industry. you will partner with operations and hr leaders to ensure we attract, hire, and retain high-performing customer service professionals who align with our culture and business goals. key responsibilities: develop and implement comprehensive talent acquisition strategies to meet staffing goals across all accounts. oversee full-cycle recruiting including sourcing, screening, interviewing, and onboarding. collaborate with operations to forecast hiring needs based on volume ramps, attrition, and new client accounts. design and optimize recruitment campaigns for high-volume hiring of agents, team leaders, and support roles. manage relationships with job boards, recruitment agencies, and other sourcing channels. track and report on key metrics (time-to-fill, cost-per-hire, quality of hire, etc.) to improve efficiency and effectiveness. ensure a positive candidate experience throughout the hiring process. promote employer branding initiatives to attract top talent. train and guide recruiters and hiring managers on best practices in interviewing and selection. ensure compliance with labor laws and internal hiring policies. qualifications: bachelor's degree in human resources, business a...
Intouchcx bogota, d.c., capital district, colombia about intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. about the job are you looking for an exciting new challenge? intouchcx is looking for you! as one of the world’s leading outsourcing companies, intouchcx is seeking our next generation of leaders. by fostering a bold and competitive culture, we set the bar for excellence, both internally and within the bpo industry. we’re hiring a training lead to oversee training initiatives by providing support and supervision to our training facilitators and training support staff. our ideal candidate is a leader with a drive to create training policies, manuals and other educational media to support our learning and development initiatives. as training lead, you will… promote an inclusive learning environment with a focus on employee engagement and retention manage the client-partner relationship as the point of contact for the training team provide coaching and development based on performance evaluations to direct reports analyze trainee performance and trends participate in client-partner meetings be responsible for various tasks such as business reviews, reporting obligations and project manag...
* descripción empresa: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. si estás interesado en consultar las vacantes para conectarte laboralmente con comfama, te recomendamos consultar nuestra página web www.comfama.com opción trabaja con nosotros * funciones del cargo: human bpo solicita para su equipo de trabajo, personal con experiencia mínima de 12 meses en manejo de clientes b2b o tat. para desempeñar el cargo de agente de ventas externo/a. formación académica: bachiller/a, técnica o tecnología en mercadeo, ventas, administración o carreras afines. funciones específicas: - prospectar y contactar concesionarios, tiendas y almacenes de repuestos. - presentar el portafolio de repuestos y asesorar al cliente. - cerrar ventas y asegurar pedidos oportunos. - gestionar postventa y mantener relaciones sólidas con clientes. - cumplir metas y reportar avances, además de apoyar estrategias comerciales y asistir a eventos del sector. conocimientos: - técnicas de negociación. - comunicación asertiva. salario: $1.423.500 + $200.000 auxilio de transporte + comisiones sin techo + auxilio de rodamiento + viáticos + prestaciones de ley. horarios: lunes a viernes de 7:00 a.m. a 4:30 p.m. y sábados de 8:00 a.m. a 12:00 m. tipo de contrato: fijo....
About intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. about the job the senior manager of human resources supervises and ensures the effective execution and administration of human resources (hr) activities and contributes to the overall positive effect of the hr team. this person is a key component to the department, and will bring a strong influence on the organizational development of our company from a leadership, employee engagement, and management perspective. as senior manager of human resources, you will - coach employees, hr team members and managers on development needs, career growth, and learning opportunities - identify and initiate human resource process improvements - support the communication, reporting and related governance of employment regulations - conduct competitive market analysis of compensation and benefit programs - maintain human resource databases, computer software systems, and manual filing systems in conjunction with other hr personnel - support program execution and implementation associated with people-related change initiatives and hr deliverables - collaborate with various departments and leaders, locally and across the globe, managing and dr...
**descripción empresa**: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. **funciones del cargo**: empresa del sector servicios, ubicada en la ceja, requiere para su equipo de trabajo, una persona con una experiência mínima de (2) dos años en customer experience, implementando soluciones, liderando áreas de dimensionamiento y equipos de desarrollo de software. **nível académico**: profesional en áreas como ingeniería, administración o mercadeo. con especialización en área como customer experience, marketing, analítica o afín. **responsabilidades del cargo**: desarrollar herramientas y metodologías para comprender a los diferentes tipos de clientes y analizar la experiência que estos viven con la compañía. capturar la voz del cliente de forma sistemática y distribuirla para generar acciones en las diferentes partes de la compañía. aplicar metodologías y herramientas de innovación y diseño para transformar productos e interacciones a partir de la comprensión de las necesidades y preferencias de los usuarios. realizando acciones para la concientización e introducción de las herramientas y metodologías de experiência de cliente en toda la compañía. diseñar e implementar soluciones para medir el desempeño en comparación con las inici...
**descripción empresa**: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. **funciones del cargo**: empresa del sector servicios, ubicada en la ceja, requiere para su equipo de trabajo, una persona con una experiência mínima de (2) dos años en customer experience, implementando soluciones, liderando áreas de dimensionamiento y equipos de desarrollo de software. **nível académico**: profesional en áreas como ingeniería, administración o mercadeo. con especialización en área como customer experience, marketing, analítica o afín. **responsabilidades del cargo**: desarrollar herramientas y metodologías para comprender a los diferentes tipos de clientes y analizar la experiência que estos viven con la compañía. capturar la voz del cliente de forma sistemática y distribuirla para generar acciones en las diferentes partes de la compañía. aplicar metodologías y herramientas de innovación y diseño para transformar productos e interacciones a partir de la comprensión de las necesidades y preferencias de los usuarios. realizando acciones para la concientización e introducción de las herramientas y metodologías de experiência de cliente en toda la compañía. diseñar e implementar soluciones para medir el desempeño en comparación con las in...
Position summary: horatio is looking for a training director to build, design, and oversee all training programs within the organization. the training director's responsibilities include developing training programs from scratch for clients, designing company-wide training programs to optimize performance, identifying training needs based on skills gap analyses, creating group and individual learning courses, and managing the training budget. to be successful in this role, the ideal candidate should have significant experience in building, testing, and implementing training, as well as designing educational curricula. ultimately, this role will help us develop our employees’ skills to improve the quality of work, productivity, and retention. responsibilities: build, test, and implement client training programs from scratch to reduce ramp time, improve performance kpis, and advance quality standards. use performance reviews and skills gap analyses to identify training needs per department, team, and individual plan training programs based on client and business goals oversee learning activities, curriculum, and resources manage quarterly and annual training budgets evaluate the results of learning courses implement coaching sessions and mentorship programs to establish a culture of continuous learning recommend new training methods (including e-learning courses and game-based platforms) required skills and experience: advanced-near native english proficiency is required. 5+ years of experience as a training director, training manager, or similar role. in-depth unders...
Human bpo solicita para su equipo de trabajo, personal con experiencia mínima de 12 meses en manejo de clientes b2b o tat. para desempeñar el cargo de agente de ventas externo/a. formación académica: bachiller/a, técnica o tecnología en mercadeo, ventas, administración o carreras afines. funciones específicas: - prospectar y contactar concesionarios, tiendas y almacenes de repuestos. - presentar el portafolio de repuestos y asesorar al cliente. - cerrar ventas y asegurar pedidos oportunos. - gestionar postventa y mantener relaciones sólidas con clientes. - cumplir metas y reportar avances, además de apoyar estrategias comerciales y asistir a eventos del sector. conocimientos: - técnicas de negociación. - comunicación asertiva. salario: $1.423.500 + $200.000 auxilio de transporte + comisiones sin techo + auxilio de rodamiento + viáticos + prestaciones de ley. horarios: lunes a viernes de 7:00 a.m. a 4:30 p.m. y sábados de 8:00 a.m. a 12:00 m. tipo de contrato: fijo. lugar de trabajo: medellín y alrededores (frontino, santa fe de antioquia, rionegro)....
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