TRAVEL ASSOCIATE

Objective of role · handle customer service inquiries and problems associated with the servicing of company’s client base · answer all basic and routine customer contacts as well as more complex customer problems and/or complaints · utilize computer applications to provide professional service key responsibilities answers routine service calls and logs them as appropriate on the computer system explains all benefits, services and claims/reimbursement procedures understands the various computer screens and how to utilize them effectively interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance adheres to all company and specific contact center policies and procedures completes any work as assigned by management experience experience: 0-1 years of customer service experience education: high school diploma/ ged, or equivalent work experience complexity: ability to utilize empathy, listening skills, and a courteous and a helpful attitude to focus on providing quality customer service, to use strong oral and written communication skills, to adapt to a changing work environment and the willingness to learn new skills and develop greater job knowledge working relationships: ability to communicate with associates, customers and clients in a professional manner, and to effectively team with peers, supervisors, and management to achieve corporate and client goals additional: ability to meet a...