At iron mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. that’s why we need smart, committed people to join us. whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at iron mountain. we provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. we proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? if so, let's start the conversation. if you are looking for an organization that offers you development and new professional challenges, this is your opportunity! iron mountain is looking for accounts receivable specialists , who will be part of the north american accounts receivable team. these people will be in continuous interaction with american clients (advanced level of english essential), with the organization's sales and billing teams. it is a great opportunity for you to develop or exercise your skills in analysis, conflict resolution, negotiation, process standardization and continuous improvement, among other things. with your valuable contributions, you will help us maintain a healthy client ...
Key responsibilities: provide onsite and desk side support services to end users. troubleshoot pc related problems at the direction of client level 2 or spoc. complete incidents and requests within sla in pressurized environment. build, configure, and troubleshoot install “gold” image on the customer's pc and laptop applications and hardware components. ensure tickets are updated on a daily basis. support meeting room environment and video conferencing. support printers, scanners and other peripherals. support mobile devices, such as ipads, iphones and android devices. end-user data back-up and restoration are required in the course of a service incident. smart hands support for data center equipment as per required sla (in specified locations) as directed by client tech, support will assist in troubleshooting the data center devices replace defective components cards in data center equipment’s as advised by client tech support, e.g., remove a module and replace it, reconnecting patch cables. daily tape change in support of local backup routine in required sites import /export tapes to the tape libraries as advised by client tech support. behavioral skills required: individual must have good customer facing skills and be well presented. demonstrates independent and pro-active thinking builds effective relationships both within the team and across the business and professional services must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. must be able to work alone and unsupervised, taking the initiativ...
Responsibilities: manage desktop devices (hardware, software and connectivity) incidents through to resolution. manage imac and desk side support services. manage hard and soft break fix services for laptops and desktops. provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field users) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools). support, manage, optimize and maintain the configuration and installation of the desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. analyse service desk calls for desktop devices and incident data to identify and advice customer of any potential user training requirement and automation. ensure that each desktop device is installed with the appropriate desktop image. manage desktop devices (hardware and software) incidents through to resolution. monitor security profiles and anti-virus software on all desktop devices and take appropriate action in the event of non-compliance with security requirements provide vip support for desk side issues per contract and be point of contact at the site for all it related issues if no other it support team unavailable like for mi calls. requirements: knowledge and experience on windows 7 os good to have – knowledge in ad and smart hands and feet support. good to have – knowledge and experience of supporting mac devices and tablets experience with service management tool – ex – service now should have...
At iron mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. that’s why we need smart, committed people to join us. whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at iron mountain. we provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. we proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? if so, let's start the conversation. about the opportunity… join our dynamic latam team and play a pivotal role in enhancing our financial processes. you will collaborate closely with global teams, business partners, and outsourced providers to streamline accounting operations and ensure timely reporting. responsibilities… facilitate month-end closing and all reporting cycles within latam deadlines, including local gaap adjustments. manage revenue journals and balance sheet reconciliations, ensuring historical balances are rigorously reviewed and improved. act as a bridge between control and accounting, fp&a, business and external audit teams to resolve complex issues. support the implementation of fina...
At iron mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. that’s why we need smart, committed people to join us. whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at iron mountain. we provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. we proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? if so, let's start the conversation. if you are looking for an organization that offers you development and new professional challenges, this is your opportunity! iron mountain is looking for accounts receivable specialists, who will be part of the north american accounts receivable team. these people will be in continuous interaction with american clients (advanced level of english essential), with the organization's sales and billing teams. it is a great opportunity for you to develop or exercise your skills in analysis, conflict resolution, negotiation, process standardization and continuous improvement, among other things. with your valuable contributions, you will help us maintain a healthy c...
At iron mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. that's why we need smart, committed people to join us. whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at iron mountain. we provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. we proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? if so, let's start the conversation. the customer success representative (csr) key responsibilities: relationship management: build and maintain deep, trusting customer relationships with key decision makers to understand the organizational business goals and objectives. partner with them to execute a strategic account plan as it relates to customer requirements (new sales opportunities, service level expectations, training of im solutions, qbr/fbr structure/timetable). maintain frequent customer communication to ensure a high level customer satisfaction and to keep customers educated on emerging industry trends. regularly monitor customer csat scores dashboards and ensure all feedback is follo...
At iron mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. that’s why we need smart, committed people to join us. whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at iron mountain. we provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. we proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? if so, let's start the conversation. the customer success representative (csr) key responsibilities: relationship management: build and maintain deep, trusting customer relationships with key decision makers to understand the organizational business goals and objectives. partner with them to execute a strategic account plan as it relates to customer requirements (new sales opportunities, service level expectations, training of im solutions, qbr/fbr structure/timetable). maintain frequent customer communication to ensure a high level customer satisfaction and to keep customers educated on emerging industry trends. regularly monitor customer csat scores dashboards and ensure all feedback is followed up wit...
At iron mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. that’s why we need smart, committed people to join us. whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at iron mountain. we provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. we proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? if so, let's start the conversation. job summary if you are looking for an organization that offers you development and new professional challenges, this is your opportunity! iron mountain is looking for accounts receivable specialists, who will be part of the north american accounts receivable team. these people will be in continuous interaction with american clients (advanced level of english essential), with the organization's sales and billing teams. it is a great opportunity for you to develop or exercise your skills in analysis, conflict resolution, negotiation, process standardization and continuous improvement, among other things. with your valuable contributions, you will help us maintain a heal...
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