**job description** the **business manager (bm)** acts as a trusted advisor and counterweight to business heads. identifies, escalates, and mitigates business risks. optimizes bottom line performance by driving initiatives and developing business strategy. **role & responsibilities**: - key point of contact for front office and support functions to help achieve business objectives. drive data-driven analysis to help facilitate decision making - responsible for creating senior management presentations, project execution, financial performance reports or townhall presentations for the payments business - help communicate the business strategy, performance and priorities globally. proactively and on request provide strategic analyses and reporting to facilitate business progression - support business head through budgeting, forecasting and expense management process - support the country heads and business transformation with annual investment plan, including preparing monthly financials and building multi-year business cases. lead the process on cross lob allocations, by suggesting methodologies and managing communications. - organize complex information in a strategic and compelling way, demonstrating strong design acumen and expertise in excel and powerpoint techniques. create wireframes and mock-ups quickly and iteratively for management presentations, reports, and dashboards - provide a high level of responsiveness to executive ad-hoc requests related to project management, presentation development, and business analysis - ensure the business is in compliance ...
As a trusted advisor, the business manager serves as a counterweight to business heads, identifying and mitigating risks. they optimize performance by driving initiatives and developing business strategy. we seek a growth-minded business manager to partner with our latin america regional team. this role involves close collaboration with payments senior management and presents opportunities to work with various stakeholders across the organization. this position requires strong quantitative skills, effective communication, and the ability to present complex information in a compelling manner. the ideal candidate will be comfortable working with diverse stakeholders and have excellent analytical and numeric skills. the key responsibilities of this role include: - acting as the primary point of contact for front office and support functions to achieve business objectives - creating senior management presentations, project execution, financial performance reports, or townhall presentations for the payments business - communicating the business strategy, performance, and priorities globally, providing strategic analyses and reporting to facilitate business progression - supporting business head through budgeting, forecasting, and expense management processes - collaborating with country heads and business transformation on annual investment plans, including preparing monthly financials and building multi-year business cases - organizing complex information in a strategic and compelling way, demonstrating expertise in excel and powerpoint techniques - providing responsiveness...
**job description** the client service team is dedicated to providing exceptional support for colombian clients on domestic in-country clearing and operations in us accounts, serving subsidiary banking, local large corporates, and non-bank fi clients. as the payments client service team leader, you will lead a team of client service account managers (csams), coordinating, training, motivating, and coaching them to deliver attentive and proactive service to clients. **responsibilities**: - conduct weekly staff meetings and regular check-ins with payments partners. - serve as a customer advocate and liaison to enhance service quality across product and operational areas. - manage client relationships and internal service providers, resolve issues, direct production, and establish/monitor client slas. - ensure 100% tracking of client requests in near real-time, improving case data quality to reduce transactional inquiries through proactive client engagement, digital adoption, and pain point reduction. - drive exceptional client and team outcomes by identifying long-term solutions, analyzing client data, and developing strategies. - perform quality controls and monitor kpis. **required qualifications, capabilities, and skills**: - minimum of 5 years of managerial/leadership experience. - over 5 years in a service or client relationship-focused environment. - strong people, project, and risk management skills with a passion for excellence. - comprehensive understanding of wholesale payments products, processes, and relevant market knowledge. - fluency in spanis...
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