A network operations centre (noc) agent is responsible for monitoring, maintaining, and troubleshooting the it infrastructure. this role involves ensuring the seamless operation of network systems, identifying and addressing system issues promptly, and collaborating with various teams to optimize it systems performance. the noc agent acts as the first line of defense in the it operations management process, working to prevent downtime and mitigate the impact of any disruptions. reporting relationships this positionreports to the it service manager key responsibilities it systems monitoring: continuously monitor network and server performance using specialized tools and software to ensure optimal uptime and functionality incident management: identify, diagnose, and resolve network issues promptly. escalate complex problems to higher-level support teams as necessary preventive maintenance: perform routine checks and maintenance to prevent potential systems issues and ensure network reliability documentation: maintain accurate records of it incidents, changes, and performance metrics. prepare detailed incident reports and summaries and contribute to root cause analysis (rcas) assessments following incidents collaboration: work closely with internal teams, such as it support, network engineers, and system administrators, to address network-related concerns and implement improvements cyber security: monitor cyber-security systems for potential threats and vulnerabilities. assist in implementing security protocols and measures to protect the network customer support: provide tech...
3 days ago be among the first 25 applicants direct message the job poster from kruger inc. recruitment consultant | marketing strategy | recruitment strategies | client management | public relationship | position overview the senior system administrator role supports the implementation, configuration, monitoring, backup and operations at a highly available computing environment. you will also be responsible to ensure system performance remains optimal, reliability stays high, and updates are seamlessly integrated. your expertise will also contribute to shaping efficient it processes, refining maintenance approaches, and creating comprehensive policies and documentation. attributions responsible for the day-to-day operation of the on-premises distributed systems services. maintains the integrity of the operating system server environment. installs system software upgrades including planning and scheduling, testing and co-ordination. manages on-premises infrastructure to meet kruger business objectives for all kruger business units and sites. manages m365 services related to messaging, mobility and modern deployment, working with security to ensure guidelines are respected. monitors services health, availability and capacity to provide services and support sla’s. coordinates internal and external specialists and partners to implement complex project and operations deliverables. implements, manages and monitors various business and infrastructure services such as fax servers, exchange, terminal servers, business applications, web services, etc. ensures that all services are do...
1 day ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct message the job poster from kruger inc. recruitment consultant | marketing strategy | recruitment strategies | client management | public relationship | position summary join us to protect the digital future of our organization and the resilience of our operations! the cybersecurity analyst is responsible for managing security incidents, monitoring cybersecurity events, respond to security requests and continuously improving operational security processes and playbooks. they play a key role in preventing, detecting, and responding to cybersecurity threats while ensuring the resilience of the organization's it environment. main responsibilities security incident and service request management identify, analyze, and respond to cybersecurity incidents and service request. conduct in-depth technical investigations to assess the impact and origin of incidents. conduct in-depth analysis to assess the impact and associated risks of a service request. document incidents and produce post-mortem reports with recommendations. coordinate incident response activities with internal teams and third-party vendors. monitoring and event analysis oversee security monitoring and detection tools (siem, edr, data etc.). analyze logs and alerts to detect suspicious behaviors or anomalies. prioritize and escalate critical identified threats. contribute to the development of use cases and detection rules. operational processes and playbooks optimization define and update operational proc...
1 day ago be among the first 25 applicants the candidate will be responsible for maintaining, managing and optimizing the kruger servicenow platform, ensuring the efficient delivery of it services, and supporting continuous improvement initiatives. reporting relationships this positionreports to the it service manager key responsibilities servicenow administration: administer and maintain the servicenow platform, including configuration, adaptation, and integration with other systems as well as contributions to patching and testing activities incident and problem management: manage and resolve incidents and problems related but not limited to servicenow, ensuring timely and effective solutions. service catalog and request management: develop and maintain the service catalog, manage service requests, and ensure a seamless user experience. change management: implement and manage change management processes within servicenow, ensuring compliance with organizational policies and minimizing disruptions. reporting and analytics: create and maintain reports and dashboards to monitor service performance, identify trends, and support decision-making. process improvement: identify opportunities for process improvements and automation within the it service management framework. user training and support: provide training and support to end-users and stakeholders on servicenow functionalities and best practices. qualifications academic education: bachelor’s degree in information technology, computer science, or a related field or equivalent work experience. experience minimum of 3 year...
1 day ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct message the job poster from kruger inc. recruitment consultant | marketing strategy | recruitment strategies | client management | public relationship | position summary join us to protect the digital future of our organization and the resilience of our operations! the data security & privacy analyst is responsible for designing, implementing, and maintaining robust data security and privacy solutions to protect our organization’s sensitive information. you will collaborate with cross-functional teams to develop best practices, ensure compliance with relevant regulations, and foster a culture of security awareness throughout the company. main responsibilities develop and maintain the organization’s data security and privacy strategy. implement and oversee data protection technologies (e.g., encryption, data loss prevention, access controls) to safeguard sensitive information. conduct data security risk assessments and recommend improvements. privacy compliance ensure compliance with applicable privacy regulations and frameworks (gdpr, ccpa, hipaa, etc.). collaborate with legal and compliance teams to interpret and implement regulatory requirements. contribute to the development and maintenance of privacy policies, standards, and guidelines. perform periodic vulnerability assessments and privacy impact assessments (pias) on data stores and data flows. identify, document, and track remediation of security and privacy risks. stay current with emerging threats, vulne...
We are seeking a skilled and experienced microsoft dynamics crm specialist to join our team. the ideal candidate will be responsible for managing and optimizing our crm system to support our business operations and enhance customer relationships. responsibilities and accountabilities manage and maintain the microsoft dynamics crm system, ensuring it meets the needs of the business. customize and configure the crm system to align with business processes. develop and implement crm workflows, dashboards, and reports. provide training and support to end-users. collaborate with cross-functional teams to integrate crm with other business systems. monitor system performance and troubleshoot issues as they arise. stay up-to-date with the latest crm features and updates. qualifications and experience bachelor's degree in computer science, information technology, or a related field. 3 to 5 years of proven experience with microsoft dynamics crm. experience with crm integration and data migration projects. certification in microsoft dynamics crm is an asset. skills and abilities strong understanding of crm principles and best practices. proficiency in customizing and configuring crm systems. excellent problem-solving and analytical skills. strong communication and interpersonal skills. ability to work independently and as part of a team. results-oriented and solution-focused, with a strong customer orientation and adaptability to changing business priorities. additional details seniority level: associate employment type: full-...
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