Construye y promueve excelentes relaciones con colegas, diseña experiências de clientes que inspiran lealtad. eres el pilar más importante de nuestro éxito. tú marcas la diferencia. **tu funciÓn **:contador dedicado a la conciliación bancaria, puede ser asignado a cualquier clúster que se maneja **tus responsabilidades**: - revisar la real bank - subir bancos manuales al sistema acon - análisis y seguimiento del 100% de los movimientos bancarios - registro de gastos bancarios - match manual de ítems pendientes - creación informe de conciliación - elaboración de la ics -cc02 **tus habilidades y experencias**: - título profesional de contador o afines - mínimo un año de experiência en conciliación bancaria o áreas afines...
Construye y promueve excelentes relaciones con colegas, diseña experiências de clientes que inspiran lealtad. eres el pilar más importante de nuestro éxito. tú marcas la diferencia. - ** tu función **:el especialista de atención operativa de logística marítima, es responsable de gestionar la coordinación de los envíos de los clientes asegurando las tarifas de compra (cuando sea necesario) y capacidad con las navieras, agentes y terminales calificados. el especialista de atención operativa será parte del equipo (operational care center) responsable de coordinar las actividades tales como: ejecución de la entrada de datos requeridos, generando la documentación requerida, y enlace con nuestros especialistas de atención al cliente para garantizar que se cumplan con los requerimientos. todas estas actividades deben realizarse en cumplimiento con las normas y regulaciones que rigen el transporte marítimo y los protocolos del país. - ** tus responsabilidades**: - realizar la preparación del embarque de importación - coordinar con el especialista de atención al cliente, navieras y agentes para la importación y exportación del embarque - revisar y asegurar el cumplimiento de las instrucciones de embarque, aclarar cualquier desviación o conflicto teniendo en cuenta las regulaciones del país, la información de tarifas e itinerario. - asegurar sensibilización y eficiencia de los costos - informar de manera inmediata, problemas, disputas o discrepancias al supervisor o gerente de la división. - monitorear el desempeño operativo de las navieras, agentes, entre otros proveedores y...
Construye y promueve excelentes relaciones con colegas, diseña experiências de clientes que inspiran lealtad. eres el pilar más importante de nuestro éxito. tú marcas la diferencia. - ** tu función **:desarrollar nuevas oportunidades de negocio y mantener los clientes de kn existentes, siendo un especialista en la ruta que maneja. - ** tus responsabilidades**: - mantener un portafolio mínimo de clientes activos enfocados en la ruta asignada. - calificar las empresas relacionadas con la ruta para definir si tienen potencial de negocio, de acuerdo a las políticas de kn. - registrar en corelog toda la información relevante al manejo de la cuenta para asegurar un historial de cada una, información de la empresa, su movimiento, oportunidades y cotizaciones. - actuar como punto de contacto para la venta "de todos" los servicios de kn y dar soluciones a través de todas las unidades de negocio existentes en el país (dependiendo del cliente, esto puede ser realizado en conjunto con un representante de operaciones y/o servicio al cliente) - solicitar la creación del cliente y la respectiva solicitud de crédito. - realizar, según el caso, el sop, si o chip para garantizar la correcta coordinación y manejo del embarque por parte del customer service. - establecer el customer profile de kn login para asegurar que el cliente cuente con la herramienta para la visibilidad y monitoreo de sus embarques, así como también para que el ejecutivo de ventas o el customer service creen los alertas necesarios. - cumplir con todos los objetivos tanto de cantidad de visitas, volume units,...
Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the project director holds a senior-level position within the integrated logistics - 4pl organization. this role reports directly to the head of global customer onboarding and involves close collaboration with senior stakeholders across key areas, including customer, kn process & systems, operations, and business management & lsps. your responsibilities manage a portfolio of integrated logistics (4pl) projects at a strategic level. lead implementation projects in alignment with global and regional project management methodologies and risk control frameworks. oversee key project activities, including requirements gathering, solution validation, ownership of end-to-end operational design, deployment, and stabilization of implemented solutions. ensure delivery of projects within budget and on schedule, addressing and resolving any deviations related to scope, budget, or timelines. assist in evaluating solutions and budgets for new customer implementation projects, covering initiation, planning, design, validation, deployment, and post-deployment phases. interact with senior stakeholders on the side of customers and lsps, addressing issues and elaborating on solutions/scenarios. your skills and experiences bachelor's degree in international business or related fields. proven experience in 4pl and freight forwarding (air, sea, road). proven experience with project management. experience in su...
It's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. how you create impact you will be responsible for deploying and leading the ci service offering and owning the ci program for the customer, aiming achievement of cost and cash savings in knil customer’s supply chain. leading business case development, providing status updates on ci program to business manager / customer, ensuring achievement of savings targets. what we would like you to bring structural supply chain mapping / understanding of customer’s business end-to-end. monitoring optimization project status, escalations in case of slow / lack of progress, definition of priorities, alignment on focus areas and resources. loss analysis, identification of strategic savings areas (cost / cash) anchoring the baseline in alignment with the customer (key stakeholder incl. customer’s finance). organizing savings tracker – underlying working files and visualization in tableau dashboard monitoring delivering of portfolio of savings, taking measures in case of lack progress or...
It's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. the kc finance process excellence and training manager at finance knowledge center bogota is responsible for developing, implementing, and maintaining standard processes to ensure operational efficiency and compliance, improving quality and productivity, and managing training and learning programs for finance employees. this role focuses on harmonizing site-specific tasks, managing changes, driving continuous improvement initiatives, and designing finance training initiatives that align with global standards. the manager collaborates with various stakeholders to enhance employee experience and supports global projects to increase overall process excellence and training effectiveness. how you create impact lead continuous improvement: conduct thorough analysis of existing processes to identify inefficiencies and areas for improvement, applying continuous improvement methodology. lead process excellence and training in initiatives: work closely with the process excellence specialist (“sme”) in ar and ap, which have a dotted line reporting into the position. lead a small team of process specialists for the transactional tasks. establish and harmonize...
Job description it's more than a job in an administrative role at kuehne+nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. at kuehne+nagel, our work contributes to more than we imagine. we are looking for a quality & safety specialist to ensure compliance with iso 9001, 14001, 45001 standards and kuehne+nagel's sustainability program (living esg) across our warehouses and offices in colombia. the role involves conducting audits, inspections, and implementing continuous improvement programs (capa) to uphold operational excellence and regulatory compliance. . how you create impact develop and manage the annual quality & sustainability (q&s) plan by business unit and site, aligned with client and operational needs. lead management review meetings and collaborate with site managers and qshe staff to drive continuous improvement. conduct internal audits across contract logistics (cl) and freight forwarding (ff) operations, ensuring compliance with qshe standards. ensure implementation and maintenance of external certifications (., iso 9001, 14001, 45001, basc, oea). coordinate first- and third-party audits with certifying bodies, clients, and regulatory entities. define and track q&s kpis at national and site level; support performance reviews wit...
Construye y promueve excelentes relaciones con colegas, diseña experiências de clientes que inspiran lealtad. eres el pilar más importante de nuestro éxito. tú marcas la diferencia. ** your responsibilities**: - gestionar actividades relacionadas con la función de especialista de operaciones dentro del lcc de bogotá; realizado por la gestión directa de los supervisores de operaciones. - ejecución de sop (procedimiento operativo estándar) y wi (instrucción de trabajo), observando y manteniendo los acuerdos de servicio al cliente y nível de servicio para todos los clientes nuevos y existentes. - representar a kn en reuniones y conferencias telefónicas, incluidas demostraciones de servicio durante visitas a clientes y auditorías internas o externas. - manejar y resolver problemas de negocios medianos y altos con partes involucradas como ti, adquisiciones, calidad o lcc regionales o globales a nível gerencial. - reportar y elevar información importante para toma de decisiones, a las personas que corresponda. - identificar y proponer nuevas oportunidades de negocios o servicios al nível relevante de los encargados de toma de decisiones. - participación y ejecución de las pruebas (uat - user acceptance testing) relacionadas con toda la actividad de nuevos clientes (clientes nuevos y existentes); actuando como puente entre la implementación de il y las operaciones de lcc. - observar la capacitación y el respaldo general del especialista de operaciones de il para el cliente existente y las operaciones del nuevo cliente. - garantizará la excelencia en las auditorías relaci...
Finance process excellence and training manager get ai-powered advice on this job and more exclusive features. it's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. the kc finance process excellence and training manager at finance knowledge center bogota is responsible for developing, implementing, and maintaining standard processes to ensure operational efficiency and compliance, improving quality and productivity, and managing training and learning programs for finance employees. this role focuses on harmonizing site-specific tasks, managing changes, driving continuous improvement initiatives, and designing finance training initiatives that align with global standards. the manager collaborates with various stakeholders to enhance employee experience and supports global projects to increase overall process excellence and training effectiveness. how you create impact lead continuous improvement: conduct thorough analysis of existing processes to identify inefficiencies and areas for improvement, applying continuous improvement methodology. lead process excellence and training in initiatives: work closely with the process excellence specialist (“sme”) in ar and ap, which have a dott...
Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the role involves leading the onboarding processes of logistics service providers (lsps) according to customer requirements, overseeing the operational performance of the knil control tower and lsps' performance, as well as handling business analytics. the position serves as the first point of contact for troubleshooting escalations and collaborates closely with the business manager to develop sops and implement changes. your responsibilities deployment of kn products and personalized settings according to customer requirements development of a strong working relationship between business management and operations aiming for one common target – creating a cohesive team delivering operational excellence point of contact/escalation for customer concerns at the appropriate counterpart level active monitoring of lsp performance and integration of existing relationships with relevant lsps in scope lead regular (monthly, quarterly) management meetings with lsps to identify areas of improvement, track root causes, and define future prevention actions identify areas of improvement, track root causes, and define actions for prevention in the future maintain and update customer sops in close collaboration with the business manager your skills and experiences bachelor's or university degree in international business or related fields previous experience in 4pl and freight forwarding (air, sea, road...
Construye y promueve excelentes relaciones con colegas, diseña experiências de clientes que inspiran lealtad. eres el pilar más importante de nuestro éxito. tú marcas la diferencia.** tu función**: - analizar, entender y aplicar las normas aduaneras de acuerdo a los cambios propuestos por la dian dirigir, organizar y controlar el funcionamiento operativo y técnico de la sucursal asignada, ejecutando las actividades necesarias para garantizar una operación aduanera efectiva, limpia, sin pago de sanciones ni sobre costos. -analizar mensualmente el rendimiento interno de los empleados a su cargo, volúmenes y cargas de trabajo, así como diseñar estrategias para mejorar la productividad y calidad de los procesos aduaneros del personal a su cargo.** tus responsabilidades**: - enfocar al personal hacia los resultados presupuestados por la compañía. - prever que el personal tenga las herramientas necesarias para el desarrollo de sus funciones - dirigir, organizar y controlar el funcionamiento operativo y técnico de la sucursal asignada, ejecutando las actividades necesarias para garantizar una operación aduanera efectiva, limpia, sin pago de sanciones ni sobre costos. - verificar que se cumpla con la normatividad aduanera vigente, así como con los procesos y procedimientos internos de kn. - dar respuesta y atender las necesidades con las demás sucursales. - mantener los clientes satisfechos mediante un excelente servicio y cumplimiento de los kpi. acordados. - controlar y verificar ingresos y gastos mensuales que se reflejan en el pl (balance mensual). - mantener el arc...
Construye y promueve excelentes relaciones con colegas, diseña experiências de clientes que inspiran lealtad. eres el pilar más importante de nuestro éxito. tú marcas la diferencia.** tu función**:gestionar todas las tareas relacionadas a soluciones digitales para clientes nuevos y existentes, dando soporte al equipo de field sales y key account managers. dichas soluciones abarcan la visibilidad a nível shipment y order, incluyendo visibilidad online, data integration y business intelligence, para el transporte aéreo y marítimo.** tus responsabilidades**: - identificar e implementar soluciones digitales para clientes externos - promover el uso de soluciones digitales, interna y externamente - participar en reuniones con clientes, en conjunto con vendedores - gestionar y desarrollar de oportunidades de orden management (international supply chain) - liderar implementaciones de soluciones complejas, como data integration y order management - realizar whiteboard sessions con clientes externos para detectar posibles mejoras en la cadena logística, a través de soluciones digitales - dar soporte en el armado de propuestas técnicas - liderar entrenamientos internos sobre el uso de las soluciones digitales y actualizaciones - analizar y presentar, mensualmente, los resultados del área al director de ventas **tus habilidades y experencias**: - educación superior completa administración, comercio exterior, logística - project management experience - experiência en logísticas aérea e marítima - inglés avanzado...
It's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. how you create impact you will be responsible for deploying and leading the ci service offering and owning the ci program for the customer, aiming achievement of cost and cash savings in knil customer’s supply chain. leading business case development, providing status updates on ci program to business manager / customer, ensuring achievement of savings targets. what we would like you to bring structural supply chain mapping / understanding of customer’s business end-to-end. monitoring optimization project status, escalations in case of slow / lack of progress, definition of priorities, alignment on focus areas and resources. loss analysis, identification of strategic savings areas (cost / cash) anchoring the baseline in alignment with the customer (key stakeholder incl. customer’s finance). organizing savings tracker – underlying working files and visualization in tableau dashboard monitoring delivering of portfolio of savings, taking measures in case of lack progress or...
It's more than a job as a finance professional at kuehne+nagel, your work includes managing budgets, strategic planning, and overseeing financial operations. you also help make ordinary and special moments possible for people around the world. because your financial diligence allows your colleagues across the company to stay focused on the core of their work, whether it's getting vital healthcare products to those who need them or fresh fruit to children playing in the park. finance work at kuehne+nagel, means more than we imagine. . who we are logistics shapes everyday life - from the goods we consume to the healthcare we rely on. at kuehne+nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. as a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. we are looking for a cash allocation team leader to support and guide the cash allocation team in the accurate and timely posting of client payments for services rendered. this role ensures full compliance with corporate accounts receivable policies and cash allocation best practices. the position is part of our knowledge center in bogotá and supports operations across the north american region. how you create impact ensure timely and accurate application of client paymen...
Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the role involves leading a team of excellence managers across various regions, overseeing the operational performance of the knil control tower and logistics service providers (lsps), as well as handling business analytics. the position serves as the first point of contact for troubleshooting escalations and collaborates closely with the business manager to develop sops and implement changes. your responsibilities delivery of operational services by coordinating related activities across all control towers against sla development of a strong working relationship between business management and operations aiming for one common target – creating a cohesive team delivering operational excellence point of contact/escalation for customer concerns at the appropriate counterpart level active monitoring of the lsp performance and integration of the existing relationships with the relevant lsps in scope lead regular (monthly, quarterly) management meetings with lsps to identify areas of improvement, track root causes, and define future prevention actions. identify areas of improvement, track root causes and define actions for prevention in the future maintain and update customer sop in close collaboration with business manager your skills and experiences bachelors university degree in international business or related careers experience in freight forwarding (air, sea, road) experience in supply...
We are looking for a quality & safety specialist to ensure compliance with iso 9001, 14001, 45001 standards and kuehne+nagel's sustainability program (living esg) across our warehouses and offices in colombia. the role involves conducting audits, inspections, and implementing continuous improvement programs (capa) to uphold operational excellence and regulatory compliance. how you create impact develop and manage the annual quality & sustainability (q&s) plan by business unit and site, aligned with client and operational needs. lead management review meetings and collaborate with site managers and qshe staff to drive continuous improvement. conduct internal audits across contract logistics (cl) and freight forwarding (ff) operations, ensuring compliance with qshe standards. ensure implementation and maintenance of external certifications (e.g., iso 9001, 14001, 45001, basc, oea). coordinate first- and third-party audits with certifying bodies, clients, and regulatory entities. define and track q&s kpis at national and site level; support performance reviews with internal teams and clients. manage training programs and promote a strong quality & sustainability culture across all operations. ensure compliance with local regulations related to qshe and support operational readiness for new client projects. lead the deployment and monitoring of the living esg strategy and corporate social responsibility (csr) activities in colombia. collaborate with other departments to drive cost-effective improvements in qshe processes and service providers. what we would like you to bring de...
It's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. the engineer is responsible for defining and implementing strategies within the service portfolio for the customer, ensuring success and proposing improvements to achieve or exceed the established goals in quality, cost, and time. this role involves challenging the status quo of implemented and proposed solutions, fostering innovation, and optimizing added value, efficiency, quality, and sustainability in services to enhance the customer experience. how you create impact analyze and understand business and operational needs for changes, including mapping process deviations. ensure the implementation of process improvements in alignment with business, operations, and implementation teams. drive and commercialize innovative and digital services within integrated logistics service landscape. identify and eliminate gaps in solution design documentation to enhance efficiency and effectiveness. what we would like you to bring demonstrated experience in project and change management. at least 5 years of proven experience in 4pl services or logistics. strong entrepreneurial mindset, including cost sensitivity, value focus, customer orientation, and owners...
Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the role involves leading the onboarding processes of logistics service providers (lsps) according to customer requirements, overseeing the operational performance of the knil control tower and lsps' performance, as well as handling business analytics. the position serves as the first point of contact for troubleshooting escalations and collaborates closely with the business manager to develop sops and implement changes. your responsibilities deployment of kn products and personalized settings according to customer requirements development of a strong working relationship between business management and operations aiming for one common target – creating a cohesive team delivering operational excellence point of contact/escalation for customer concerns at the appropriate counterpart level active monitoring of lsp performance and integration of existing relationships with relevant lsps in scope lead regular (monthly, quarterly) management meetings with lsps to identify areas of improvement, track root causes, and define future prevention actions identify areas of improvement, track root causes, and define actions for prevention in the future maintain and update customer sops in close collaboration with the business manager your skills and experiences bachelor's or university degree in international business or related fields previous experience in 4pl and freight forwarding (air, sea, road...
It's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. the engineer is responsible for defining and implementing strategies within the service portfolio for the customer, ensuring success and proposing improvements to achieve or exceed the established goals in quality, cost, and time. this role involves challenging the status quo of implemented and proposed solutions, fostering innovation, and optimizing added value, efficiency, quality, and sustainability in services to enhance the customer experience. how you create impact analyze and understand business and operational needs for changes, including mapping process deviations. ensure the implementation of process improvements in alignment with business, operations, and implementation teams. drive and commercialize innovative and digital services within integrated logistics service landscape. identify and eliminate gaps in solution design documentation to enhance efficiency and effectiveness. what we would like you to bring demonstrated experience in project and change management. at least 5 years of proven experience in 4pl services or logistics. strong entrepreneurial mindset, including cost sensitivity, value focus, customer orientation, and owners...
It's more than a job as a finance professional at kuehne+nagel, your work includes managing budgets, strategic planning, and overseeing financial operations. you also help make ordinary and special moments possible for people around the world. because your financial diligence allows your colleagues across the company to stay focused on the core of their work, whether it's getting vital healthcare products to those who need them or fresh fruit to children playing in the park. finance work at kuehne+nagel, means more than we imagine. . we are looking for a cash allocation team leader to support and guide the cash allocation team in the accurate and timely posting of client payments for services rendered. this role ensures full compliance with corporate accounts receivable policies and cash allocation best practices. the position is part of our knowledge center in bogotá and supports operations across the north american region. how you create impact ensure timely and accurate application of client payments in accordance with service level expectations. monitor and follow up on unidentified payments to support prompt resolution and proper allocation. collaborate with internal teams to resolve payment discrepancies and support smooth accounts receivable operations. oversee the performance of the cash allocation team, providing guidance, coaching, and training as needed. conduct regular performance evaluations and contribute to team development. support the implementation and continuous improvement of financial processes and tools. maintain accurate records and support compliance...
Build and promote strong relationships with colleagues, designing customer experiences that inspire loyalty. you are a key pillar of our success and make a difference. your role the role involves leading the onboarding processes for logistics service providers (lsps) according to customer requirements, overseeing the operational performance of the knil control tower and lsps, and handling business analytics. you will serve as the first point of contact for troubleshooting escalations and collaborate closely with the business manager to develop sops and implement changes. your responsibilities deploy kn products and customize settings according to customer requirements. develop a strong working relationship between business management and operations to create a cohesive team delivering operational excellence. act as the point of contact/escalation for customer concerns at the appropriate level. monitor lsp performance actively and manage relationships with relevant lsps within scope. lead regular management meetings (monthly, quarterly) with lsps to identify areas for improvement, analyze root causes, and define future prevention actions. identify areas for improvement, track root causes, and define preventive actions. maintain and update customer sops in close collaboration with the business manager. your skills and experiences bachelor's degree in international business or related fields. previous experience in 4pl and freight forwarding (air, sea, road). experience in supply chain optimization and operational performance improvement. experience with cross-regional or glob...
Construye y promueve excelentes relaciones con colegas, diseña experiências de clientes que inspiran lealtad. eres el pilar más importante de nuestro éxito. tú marcas la diferencia.- tus responsabilidades: liderar y direccionar al equipo de atención al cliente local. asumir y garantizar la implementación de la estrategia de atención al cliente. asegurar una estrecha cooperación con el gerente nacional de atención al cliente y con el gerente de operaciones de logística marítima para optimizar la experiência el cliente gestionar activamente las interfaces y el intercambio de información y conocimiento. enfoque en la mejora continua de los procesos y controles centrados siempre en el cliente. centrarse en el compromiso de retención de clientes de acuerdo al portafolio de cuentas de logística marítima. centrarse en la satisfacción del cliente a través de un alto nível de calidad en el servicio. asegurar la excelencia en el servicio mediante un alto nível en el conocimiento de agencia de carga y el mercado. impulsar el desarrollo financiero tus habilidades y experencias: profesional en negocios internacionales o carreras a fin experiência en atención al cliente y logística marítima inglés avanzado sobre kuehne+nagel con aproximadamente 80000 empleados, en más de 1.300 oficinas y en más de 100 países, el grupo kuehne+nagel es una de las empresas líderes en logística a nível mundial. como empleador, kuehne+nagel representa la igualdad de oportunidades y se compromete a la diversidad en nuestros equipos con respecto a las personas con discapacidades. creemos ...
Construye y promueve excelentes relaciones con colegas, diseña experiências de clientes que inspiran lealtad. eres el pilar más importante de nuestro éxito. tú marcas la diferencia. tu función: desempeña un papel clave para ayudar al desarrollo y la retención de clientes y asegurando que la estrategia de la cuenta se respalde en el país / sucursal. - promueve y monitorea el más alto nível de satisfacción del cliente, productos actuales, servicios y soluciones de visibilidad, el cem puede desempeñar un papel importante para garantizar la retención de los clientes y el bloqueo en kn. - también promueve la mejora continua de las operaciones dentro de las cuentas administradas. tus responsabilidades: monitorear la satisfacción del cliente y mejorar el rendimiento a nível nacional a través de nps. cumplimiento de la gestión y monitoreo del sop a nível de país / sucursales. implementación de nuevos negocios de acuerdo a las cuentas de asignadas (gcim). monitorear y presentar informes y/o kpis de acuerdo con el alcance del trabajo (sow) acordado entre kn y el cliente. monitorear y direccionar los problemas que se presente en el "data quality" para garantizar la automatización de todos los informes para todas las empresas. liderar y preparar todo lo referente a la realización del mbr's, qbr's y ybr's. gestionar las quejas de los clientes de manera eficiente involucrando a las áreas responsables en el equipo nacional/regional/global. identificar fallas en los servicios y/o procesos (tanto kn como cliente), identificar campos de mejora para transmitirlos a la organización...
It's more than a job as a finance professional at kuehne+nagel, your work includes managing budgets, strategic planning, and overseeing financial operations. you also help make ordinary and special moments possible for people around the world. because your financial diligence allows your colleagues across the company to stay focused on the core of their work, whether it's getting vital healthcare products to those who need them or fresh fruit to children playing in the park. finance work at kuehne+nagel, means more than we imagine. the primary objective of the accounts receivable specialist is to ensure the accurate and timely application of payments received from clients for services rendered, in accordance with the corporate accounts receivable policy and the cash allocation guidelines. how you create impact 1. download the ageing report in finance system daily for countries, clients, and/or accounts (corporate, dry cargo, perishable) to reconcile payments. 2. request and control details of unidentified transfers from the bank reconciliation area for application to the correct client. 3. analyze, verify, and accurately determine the amounts paid by comparing bank movements with the client's outstanding balances. 4. manage, control, and respond to payment detail information sent by the collection team to the rtq. 5. prepare and/or send a generic payment template, including all necessary information for the payment process (see work instruction). 6. send the completed template and required supporting documents (payment order and retention certificates) to the ss...
Construye y promueve excelentes relaciones con colegas, diseña experiencias de clientes que inspiran lealtad. eres el pilar más importante de nuestro éxito. tú marcas la diferencia. your role será el soporte del equipo comercial en labores operativas y técnicas, las cuales incluyen: modificaciones a programas de seguros, cobros a programas de seguros según su periodicidad, atención a clientes individuales, consecución y revisión, documentos antes y después necesarios para la emisión del programa de seguros; cualquier otro apoyo con el equipo comercial tanto en servicio al cliente como en negocios nuevos. enlace entre el equipo comercial y el equipo de placement. your responsibilities - gestionar solicitudes de clientes externos, incluyendo novedades y modificaciones en programas de seguros generales (transporte, daños, automoviles) y de seguros de vida y beneficios. - atender directamente a clientes individuales de diferentes tipos de seguros y asegurar la calidad y puntualidad en la entrega de documentos y cotizaciones. - coordinar la solicitud de pólizas específicas con aseguradoras locales fuera del programa general de nacora, así como manejar acuerdos de pago periódicos con los aseguradores. - acompañaral equipo de placement y brindar atención continua a clientes que requieren servicios permanentes en diversos productos adquiridos, como soat, autos, transporte, crédito, daños materiales, entre otros. your skills and experiences - graduación comoadministración / ingeniería / abogado(a) / contaduría / mercadeo / profesional en seguros / economista. - experiencia en ...
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