Responsibilities: responsible for the bidding process regarding proposals including service solutions, process design consulting or manufacturing services. manages the bid submission process from initial contact through contract signing; places particular emphasis on establishing the trading terms. may also be responsible for validating/endorsing the technical solution. employees at the highest authority levels may sign off on bids and proposals....
Responsibilities: the central site ops is responsible for support all process relate with the billing in the steady state stage as defined by the client statement of work (sow). duties include day to day operations against the core managed services delivery requirements, including, asset management, toner management, customer reporting as required in the sow. expected to consistently demonstrate and represent the lexmark brand according to our mission and guiding principles. experience and background: - handling issue resolution, general service delivery concerns, escalation management.- 2+ years experience in an operations role, invoicing, reporting (sla and other operational metrics)- experience and knowledge in excel and power bi. excellent skills in ms office suite including, word processing, spreadsheet (excel).preferred: - experience financial conceptseducation: degree in business administration, engineering, or equivalent...
Responsibilities: the central site ops is responsible for support all process related with the billing in the steady state stage as defined by the client statement of work (sow). duties include day to day operations against the core managed services delivery requirements, including, asset management, toner management, customer reporting as required in the sow. expected to consistently demonstrate and represent the lexmark brand according to our mission and guiding principles. experience and background: - handling issue resolution, general service delivery concerns, escalation management.- 2+ years experience in an operations role, invoicing, reporting (sla and other operational metrics)- experience and knowledge in excel and power bi. excellent skills in ms office suite including, word processing, spreadsheet (excel).preferred: - experience financial conceptseducation: degree in business administration, engineering, or equivalent...
Responsibilities: responsible for all aspects of the operations of a managed services contract. manages the delivery of contracted services to clients to ensure that slas (service level agreements) and kpi (key performance indicators) as defined in the relevant contracts are met or exceeded. manage the customer p&l;, contract amendments, identify and deliver continuous improvement ideas and execute customer governance. ensures that operational teams and subcontractors have a clear understanding of client requirements. builds and maintains strong client relationships at all levels and provides day-to-day client advice and support such as install base accuracy, hardware orders, device change management, issue resolution, client training needs, consumables forecasts, client on-hand inventories, toner reconciliation, consumables escalations, vendor management, normal business as usual activities to ensure customer satisfaction....
Responsibilities: this job code is only for latin america based non-employees....
Responsibilities: responsible for the bidding process regarding proposals including service solutions, process design consulting or manufacturing services. manages the bid submission process from initial contact through contract signing; places particular emphasis on establishing the trading terms. may also be responsible for validating/endorsing the technical solution. responsabilities- reviews rfps, or other proposal-related projects, to understand and note project goals, customer requirements, preparation and submission instructions, qualitative questionnaire(s), forms and appendices/addenda, and communicates findings and observations with the sales teams.- works with sales and operational teams to develop individualized plans for executing lexmark services for clients; coordinates with subject matter experts (sme) from other internal organizations such as legal, finance, services, marketing, professional services, etc. to gather information required for proposals.- facilitates internal proposal reviews, ensures submitted proposals are compliant with corporate directives and drives the internal approval process prior to submission.- demonstrates high competency in copyediting and proofreading proposals to eliminate typos, grammatical errors and formatting issues before submission to the client.- creates and formats the final version of the rfp response in accordance with client instructions. **skills**: excellent time management, project management, communication, and coordination skills are required to be successful. should have a very keen eye for detail and mu...
Responsibilities: responsible for analyzing bid opportunities, developing alternative approaches to win the bid with the most advantageous terms for the organization. makes recommendations. provides follow-up to ensure customer satisfaction and sales team satisfaction. defines and implements pricing policies and builds analysis. monitors audit and financial considerations. coordinates activities with the sales force and development teams when creating customer specific configurations. manages rebate processing and provides guidance to new account managers when dealing with competitive situations....
Responsibilities: responsible for generating sales for assigned named accounts or territory via multiple types channels (end user, oem, var, distributor, retail, etc.). contacts/visits existing and prospective customers. builds and maintains network of colleagues, partners and customers to share information and obtain prospects. observes and participates in presenting products and/or services that can benefit customer's needs. demonstrates knowledge of the organization's entire product line; may have more in-depth knowledge on a subset of products and/or services....
Responsibilities: responsible for all aspects of the operations of a managed services contract. manages the delivery of contracted services to clients to ensure that slas (service level agreements) and kpi (key performance indicators) as defined in the relevant contracts are met or exceeded. manage the customer p&l;, contract amendments, identify and deliver continuous improvement ideas and execute customer governance. ensures that operational teams and subcontractors have a clear understanding of client requirements. builds and maintains strong client relationships at all levels and provides day-to-day client advice and support such as install base accuracy, hardware orders, device change management, issue resolution, client training needs, consumables forecasts, client on-hand inventories, toner reconciliation, consumables escalations, vendor management, normal business as usual activities to ensure customer satisfaction....
Description : work together with our tsc vendor to provide best in class technical support to our lexmark customers. responsibilities: manage tsc operations: oversee technical support center (tsc) operations for north america, ensuring smooth and continuous service. partner coordination: act as the main interface between lexmark and tsc partners, ensuring compliance with the statement of work and achieving metrics targets. performance monitoring: track and manage the performance and cost of outsourced contact center operations. customer experience improvement: continuously enhance customer experience by analyzing and improving support procedures. operational reviews: conduct regular reviews with contact center leadership and qa teams to monitor performance and address issues. issue resolution: investigate and resolve customer satisfaction concerns and escalate issues as needed. financial management: manage operational costs, validate resource requirements, and process invoices. technology and process improvement: identify and implement technology improvements and process changes to enhance contact center operations. project management: participate in new account and product introduction projects to ensure tsc requirements are met. reporting: maintain and report performance metrics to senior management and other stakeholders. qualifications: bachelor’s degree in business, engineering, or a related customer service fluent in spanish, english and some portuguese 2+ years of operations management experience, preferably in support/service. strong project management skills and a ...
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