Livevox is a cloud-based customer engagement platform that powers more than 14 billion interactions a year. we seamlessly integrate omnichannel communications, crm, and wfo capabilities to deliver an exceptional customer experience while reducing compliance risk. our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive performance in any contact center. with 20 years of pure cloud expertise, livevox is at the forefront of cloud contact center innovation. our more than 650 global employees are headquartered in san francisco, with offices in atlanta; columbus; denver; st. louis; medellin, colombia; and bangalore, india. **what you'll be doing**: **what you'll be responsible for**: - reply to customer inquiries in a timely and courteous manner with accurate and up-to-date information - build troubleshooting tickets through our in-house customer relationship management (crm) software - possess the ability to think critically and meet deadlines - work with executive-level employees (both internally and externally) in order to set expectations and provide feedback - understand when to engage with higher-tier resources in order to resolve a problem - learn livevox technology, policies and procedures in a timely manner and be able to demonstrate this knowledge at will - identify and triage technical and non-technical problems in a professional manner to ensure that our customers reach their proper destination - utilize available resources to further personal product knowledge, as well as share with custome...
Customer care representative livevox (nasdaq: lvox) is a next-generation contact center platform that powers more than 14 billion omnichannel interactions a year. by seamlessly unifying blended omnichannel communications, crm, ai, and wem capabilities, the company’s technology delivers exceptional agent and customer experiences while helping to mitigate compliance risk. with more than 20 years of cloud experience and expertise, livevox’s ccaas 2.0 platform is at the forefront of cloud contact center innovation. the company is headquartered in san francisco, with international offices in medellin, colombia, and bangalore, india. we are looking for best-in-class product education professionals to help us take our training delivery to the next level. the customer care representative role is designed to be a customer-facing position, providing front-line communication for all client inquiries. this position is designed to provide best-in-class customer service, focusing on quick resolution through proper delegation. attention to detail and excellent communication skills are a must, as well as the ability to collaborate and work with other livevox teams daily. responsibilities & impact reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions: - reply to customer inquiries in a timely and courteous manner with accurate and up-to-date information - build troubleshooting tickets through our in-house customer relationship management (crm) software - possess the ability to think critically and meet deadlines - wo...
**implementation engineer** ***livevox (nasdaq: lvox) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. by seamlessly unifying blended omnichannel communications, crm, ai, and wem capabilities, the company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. with more than 20 years of cloud experience and expertise, livevox’s ccaas 2.0 platform is at the forefront of cloud contact center innovation. the company is headquartered in san francisco, with international offices in medellin, colombia and bangalore, india. you´ll be working on clients’ requests to manage initial access, map and transfer data to coordinate client hands off. troubleshoots functionality of configured systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. provides feedback based on client experiences to product and professional services teams for product and process improvements. may work as a support directly with client services and provide support remotely. additionally, you will be assigned as a lead resource on various projects regarding configuration and implementation process improvements. this includes, but is not limited to, documentation of configuration steps and process plans for executing implementations of certain products, features, or bundles/packages of those products and features. ***responsibilities & impact** reasonable accommodations will be made to enable individuals with disabilities to per...
**implementation engineer** livevox (nasdaq: lvox) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. by seamlessly unifying blended omnichannel communications, crm, ai, and wem capabilities, the company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. with more than 20 years of cloud experience and expertise, livevox’s ccaas 2.0 platform is at the forefront of cloud contact center innovation. the company is headquartered in san francisco, with international offices in medellin, colombia and bangalore, india. you´ll be working on clients’ requests to manage initial access, map and transfer data to coordinate client hands off. troubleshoots functionality of configured systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. provides feedback based on client experiences to product and professional services teams for product and process improvements. may work as a support directly with client services and provide support remotely. additionally, you will be assigned as a lead resource on various projects regarding configuration and implementation process improvements. this includes, but is not limited to, documentation of configuration steps and process plans for executing implementations of certain products, features, or bundles/packages of those products and features. **responsibilities & impact** reasonable accommodations will be made to enable individuals with disabilities to perform...
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