I468 CUSTOMER SUPPORT ADVOCATE

🤹 about microverse and leap at microverse, we create products that connect talent with global opportunities. our latest product, leap, launched in early 2024, helps software developers from latin america gain fluency and confidence in english, unlocking better international job opportunities and career growth. we’re reimagining language learning by combining high-quality content, collaborative learning, and cutting-edge ai technology. leap enables developers to practice speaking english in real-world, work-related scenarios—from pair programming to technical interviews—while receiving ai-powered feedback on pronunciation, vocabulary, and grammar. the role about the role we're looking for a proactive and empathetic customer support advocate to become the first line of support for our leap users. you’ll play a key role in supporting users during their live english practice sessions, helping troubleshoot issues, answering questions, and ensuring smooth operations. you’ll work closely with our product team to share user feedback, flag common pain points, and help optimize support through documentation and automation. this role is a great fit if you're passionate about helping people, enjoy solving problems, and want to be part of building something new and meaningful from the ground up. what you’ll do - support leap users during live english practice sessions by answering questions and executing manual operations like pairing users. - respond to customer inquiries via intercom, wassenger, and other tools. - share reports and insights from user interactions wit...

CUSTOMER SUPPORT ADVOCATE

fullTime

🤹 about microverse and leap at microverse , we create products that connect talent with global opportunities. our latest product, leap , launched in early 2024, helps software developers from latin america gain fluency and confidence in english , unlocking better international job opportunities and career growth. we’re reimagining language learning by combining high-quality content, collaborative learning , and cutting-edge ai technology . leap enables developers to practice speaking english in real-world, work-related scenarios —from pair programming to technical interviews —while receiving ai-powered feedback on pronunciation, vocabulary, and grammar. the role about the role we're looking for a proactive and empathetic customer support advocate to become the first line of support for our leap users. you’ll play a key role in supporting users during their live english practice sessions , helping troubleshoot issues, answering questions, and ensuring smooth operations. you’ll work closely with our product team to share user feedback , flag common pain points, and help optimize support through documentation and automation . this role is a great fit if you're passionate about helping people , enjoy solving problems , and want to be part of building something new and meaningful from the ground up. what you’ll do support leap users during live english practice sessions by answering questions and executing manual operations like pairing users. respond to customer inquiries via intercom, wassenger, and other tools. share reports and insights from user interactions with the broade...