Job description about this job a client advocate, who aims for delighting customers by managing complex queries though holistic knowledge of niq’s services / offerings. this role attempts to minimize the number of handoffs before responding to client, attempting to answer all possible queries without additional teams' intervention for queries managed directly and enabling junior associates to perform at their best through guidance and support. responsibilities minimum 4-5+ years of work experience in client facing roles to be able to understand client requirements and execute relevant actions lead generation via servicing (reactive on data) data metering/plan administration manage the coordination with bi (grc) in case of report correction, set-up (billable options) maintaining and creating knowledge articles responsible to provide training to the clients on methodology and on new tools e.g. discover, configuration manager conduct coverage analysis as per the service model, involve dsci when needed providing input and preparing claim letters lead key initiatives within the team to improve efficiency and drive process improvements address customer queries related to universe update and product enhancements communicate on projects, major incidents - prepare in liaison with ad/sales and send clear, correct and timely communication for the client for non-operational/sensitive topics with all details required, including local language if needed conduct minimum level of analysis, understanding key trends, market dynamics review cht monthly, initiate and manage action plan to impr...
Company description technology is our how. and people are our why. for over two decades, we have been harnessing technology to drive meaningful change. by combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. from prototype to real-world impact - be part of a global shift by doing work that matters. job description our testers work with project teams to ensure software quality through systematic test planning, execution, and defect tracking, ensuring functionality, performance, and reliability of applications before deployment. with deep knowledge of various types of applications, databases, and operating systems, they maintain high standards of product excellence and user satisfaction. responsibilities: designs test cases and creates test scripts and supporting material, working to the specifications provided. contributes to test plans, performs troubleshooting analysis and report on test activities, results, issues and risks. checks test results and documents test failures and successes compared with pre-determined criteria. qualifications 1-3 years of experience in quality assurance solid understanding of software development life cycle (sdlc) and software testing life cycle (stlc). experience in creating and executing test cases, test plans, and defect reports. exposure to api testing using tools like postman or swagger. familiarity with defect tracking tools...
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