At neostella, we are dedicated to transforming how our clients do business by providing innovative technological solutions and a customer-centric approach. we are currently on the lookout for a talented ui/ux designer to join our dynamic team. as a ui/ux designer, you will play a crucial role in shaping our digital products, ensuring a seamless user experience while maintaining strong visual aesthetics. the ideal candidate will work closely with product managers, developers, and other stakeholders to design intuitive interfaces that enhance user satisfaction. intrigued about your potential impact as a ui/ux designer? read more below! key responsibilities: conduct user research and usability testing to gain insights into user needs and behaviors. create wireframes, prototypes, and high-fidelity mockups to effectively communicate design ideas. design intuitive and engaging user interfaces for web and mobile applications. collaborate with developers to ensure the implementation of design specifications and offer feedback during the development process. iterate on designs based on user feedback and evolving project requirements. stay updated on industry trends and best practices to enhance the overall user experience of our products. requirements 3+ years of experience in ui/ux design or relevant field. proficient in design tools such as figma. strong understanding of user-centered design principles, information architecture, and interaction design. experience in conducting user research and usability testing is a plus. excellent visual design skills with a good sense of typogr...
**key responsibilities**: - conduct user research and usability testing to gain insights into user needs and behaviors. - create wireframes, prototypes, and high-fidelity mockups to effectively communicate design ideas. - collaborate with developers to ensure the implementation of design specifications and offer feedback during the development process. - iterate on designs based on user feedback and evolving project requirements. - stay updated on industry trends and best practices to enhance the overall user experience of our products. **requirements**: - 3+ years of experience in ui/ux design or relevant field. - proficient in design tools such as figma. - strong understanding of user-centered design principles, information architecture, and interaction design. - experience in conducting user research and usability testing is a plus. - excellent visual design skills with a good sense of typography, color, and layout. - strong communication and collaboration skills to work effectively within a team environment. - portfolio showcasing your design process, wireframes, mockups, and final outcomes. - ability to thrive in a fast-paced, agile environment, adapting to changing priorities....
At neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. our offerings include neodeluxe legal solutions, work-relay process and workflow solutions for salesforce, robotic process automation, and application integration. as a senior devops engineer, your role spans a spectrum of responsibilities, from technical expertise in version control and coding to leadership in ci/cd implementation. moreover, your effective troubleshooting abilities and strong communication skills are integral to ensuring seamless operations in a dynamic, cloud-native environment with a commitment to best practices and efficient collaboration. the growth potential and opportunities here are endless and we want you to be a part of our journey. curious what your day would look like as an integrations senior devops engineer? check out the details below! key responsibilities: design, implement, and manage ci/cd pipelines to accelerate software deployment. automate infrastructure provisioning and management using infrastructure as code (iac) tools such as terraform and cloudformation. monitor and troubleshoot production systems to ensure high availability and performance. collaborate with development teams to improve application performance and security. manage cloud infrastructure on aws, including ec2, s3, rds, and containers. support incident response and maintenance tasks to provide reliable application performance. #j-18808-ljbffr...
At neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs ofour clients’business. our offerings include neodeluxe legal solutions, work-relay process and workflow solutions for salesforce, robotic process automation, and application integration. in order to continue our growth, we are seeking a highly skilled data analyst with proficiency in domo and powerbi to contribute to our data-driven decision-making processes. the ideal candidate will have a strong analytical mindset, exceptional attention to detail, and the ability to translate complex data into actionable insights. this role will be responsible for extracting, analyzing, and visualizing data from various sources to support key business initiatives and drive strategic decision-making. the growth potential and opportunities here are endless and we want you to be a part of our journey. curious what your day would look like as adata analyst?check out the details below! key responsibilities: collaborate with cross-functional teams to understand business requirements and objectives. clean and manipulate data from multiple sources to ensure accuracy and reliability. develop and maintain dashboards, reports, and visualizations using domo and powerbi to communicate key insights effectively. conduct in-depth data analysis to identify trends, patterns, and opportunities for improvement. interpret and present findings to stakeholders in a clear and concise manner, making recommendations for action when necessary. stay informed about industry trends and bes...
At neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients' business. our offerings include neodeluxe legal solutions, work-relay process and workflow solutions for salesforce, robotic process automation, and application integration. in order to continue our growth, we are seeking a support specialist! by joining our team, you'll work in a fast-paced, rapidly growing, startup environment. the growth potential and opportunities here are endless and we want you to be a part of our journey. curious what your day would look like as a support specialist? check out the details below! key responsibilities: database entry reporting receiving, verifying, capturing, and digitizing documents and data complete individual tasks, as assigned and within determined deadlines conducting the intake process of gathering new client information (via phone and/or submitted documentation) and creating new filevine projects. requirements: 1+ years of experience with data entry or related experience digitization skills attention to detail ability to complete tasks assigned at a quick and accurate pace collaboration and communication regarding the status of tasks microsoft office skills, pdf adobe good english language oral and written communication skills easily understand english-language task direction without formal documentation benefits: you will have an undefined contract, a fast and deep growing career path, pre-paid health insurance coverage with sura for you and one additional member of your family, flex ...
At neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs ofour clients’business. our offerings include neodeluxe legal solutions, work-relay process and workflow solutions for salesforce, robotic process automation, and application integration. in order to continue our growth, we are seeking a paralegal! as a paralegal, you will assist attorneys in managing cases by conducting legal research, drafting documents, and maintaining case files. you will play a crucial role in ensuring our operations run smoothly and efficiently. curious what your day would look like as a paralegal? check out the details below! key responsibilities: conduct thorough legal research and analysis related to various legal matters. assist in drafting, reviewing, and filing legal documents, including pleadings, motions, and discovery requests. maintain and organize electronic and physical case files, ensuring all documents are properly filed and accessible. communicate with clients, court personnel, and opposing counsel as necessary to obtain information and schedule meetings. assist attorneys in preparing for court hearings, trials, and depositions by managing exhibits, witnesses, and trial materials. stay updated with relevant laws, regulations, and industry standards to provide informed support to the legal team. perform administrative tasks, such as managing calendars, scheduling appointments, and handling correspondence. assist with billing and timekeeping to ensure accurate records of legal services provided. participate in...
Get ai-powered advice on this job and more exclusive features. at neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients' business. our offerings include neodeluxe legal solutions, work-relay process and workflow solutions for salesforce, robotic process automation, and application integration. we are currently seeking a legal assistant to join our dynamic team! in this role, you will provide essential support to our clients' attorneys by managing office tasks, preparing legal documents, and facilitating communication with clients and courts. your organizational skills and attention to detail will be key to ensuring that our operations run smoothly. curious what your day would look like as a legal assistant? check out the details below! key responsibilities prepare, format, and file legal documents with courts and administrative bodies. conduct research on legal issues and regulations to assist attorneys in case preparation. manage attorney schedules, including meetings, court dates, and deadlines. communicate with clients, witnesses, and experts to gather information and updates. maintain organized case files, both physical and electronic, ensuring all documents are secure and accessible. assist with the discovery process including document review and preparation. perform administrative tasks, including billing, correspondence, and data entry. support attorneys in trial preparation, organizing exhibits, and preparing trial materials. stay updated on legal updates and changes relevant to ...
Job description for senior devops engineer at neostella at neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions that meet our clients' unique business needs. our offerings include neodeluxe legal solutions, work-relay process and workflow solutions for salesforce, robotic process automation, and application integration. we are seeking a senior devops engineer to join our team, responsible for a range of tasks from technical expertise in version control and coding to leadership in ci/cd implementation. strong troubleshooting skills and excellent communication are essential for ensuring seamless operations in our dynamic, cloud-native environment. we offer significant growth potential and opportunities for our team members. curious about a typical day in this role? details are below. key responsibilities design, implement, and manage ci/cd pipelines to accelerate software deployment. automate infrastructure provisioning and management using infrastructure as code (iac) tools such as terraform and cloudformation. monitor and troubleshoot production systems to ensure high availability and performance. collaborate with development teams to improve application performance and security. manage cloud infrastructure on aws, including ec2, s3, rds, and containers. support incident response and maintenance tasks to ensure reliable application performance. requirements 5+ years of experience in a devops role or similar. strong familiarity with aws services and azure. proficient in scripting languages such as python, bash, or similar. exp...
6 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. at neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions that meet the unique needs of our clients' businesses. our offerings include neodeluxe legal solutions, work-relay process and workflow solutions for salesforce, robotic process automation, and application integration. to continue our growth, we are seeking an automation developer! by joining our team, you'll work in a fast-paced, rapidly growing startup environment. the ideal candidate is a software developer excited to work with artificial intelligence, build robust automations, and grow in your technical abilities. you will be integral in building, maintaining, and supporting automation processes. this role requires a passion for software development and a client-first mentality. the growth potential and opportunities here are endless, and we want you to be part of our journey. curious about what your day would look like as an automation developer? check out the details below! key responsibilities build, test, and maintain automation processes collaborate with team members to find solutions document processes and libraries built in confluence adhere to company development and version control standards at neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions that meet the unique needs of our clients' businesses. our offerings include neodeluxe legal solutions, work-relay process and workflow solutions for salesforce,...
Quality assurance specialist at neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients' businesses. our offerings include neodeluxe legal solutions, work-relay process and workflow solutions for salesforce, robotic process automation, and application integration. to continue our growth, we are seeking a quality assurance specialist. joining our team means working in a fast-paced, rapidly growing startup environment. the ideal candidate will work closely with the delivery team, including business analysts, project managers, solution architects, and developers, to cohesively test bots at various stages of development. this will involve creating test cases and test plans collaboratively with business analysts using various testing tools. we offer endless growth potential and opportunities, and we want you to be part of our journey. key responsibilities review specifications (user stories, test plans, test cases) and design documents (pdds, brds, process maps). perform backend testing using various tools to test databases, apis, etc. understand user story and documentation structures. create test cases, test plans, user stories, and bug tickets as needed. review and maintain test plans and cases with input from developers, business analysts, and project managers. promote a culture of transparency, ownership, collaboration, accountability, and quality. develop and execute regression, load, and stress tests. prioritize automation of test cases to streamline testing processes. report, manage, an...
At neostella, we focus on our clients and leverage the latest technologies to create solutions that cater to their specific business needs. we demonstrate how hyperautomation can save time, allowing businesses to focus on more impactful tasks and elevate their operations. to support our continued growth, we are looking for a data engineer! by joining us, you’ll work in a dynamic and rapidly expanding startup environment. we seek a data engineer with experience in sql and python, particularly in data warehousing and data migrations. the ideal candidate will have hands-on experience with etl (extract, transform, load) tools and be adept at developing etl processes that ensure data quality, accuracy, and consistency. experience working with large datasets, optimizing sql queries, and enhancing database performance is also essential. key responsibilities: develop and manage complex sql scripts and queries for extracting, transforming, and loading data into a data warehouse. design, implement, and optimize data models and database schemas to ensure efficient data storage and retrieval. perform data migrations and integrations between various data sources and systems using python. collaborate with cross-functional teams to translate business requirements into technical specifications. analyze, troubleshoot, and resolve data-related issues, including quality, integrity, and performance. develop and maintain documentation for data architecture, flows, and lineage. ensure adherence to data governance policies, standards, and best practices. develop and sustain data models to meet th...
At neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs ofour clients’business. our offerings include neodeluxe legal solutions, work-relay process and workflow solutions for salesforce, robotic process automation, and application integration. in order to continue our growth, we are seeking a customer success consultant! this individual excels in guiding clients to achieve their goals while maximizing the value of our products and services. high performers in this role will have the opportunity to utilize business analysis and project management skills, making this an excellent role for professionals who thrive on solving complex challenges. experience in the legal industry is preferred, but a passion for learning and delivering exceptional results is key. the growth potential and opportunities here are endless and we want you to be a part of our journey. curious what your day would look like as a customer success consultant? check out the details below! key responsibilities: customer success: act as a trusted advisor, guiding customers through onboarding, design, adoption, and ongoing use of neostella solutions. business analysis: leverage your analytical skills to gather customer requirements, identify trends, design and build process flows, and recommend process improvements. project management: coordinate with internal teams and customers to ensure the seamless execution of implementation projects. relationship building: build and maintain strong relationships, ensuring clients achieve their busin...
At neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients' business. our offerings include neodeluxe legal solutions, work-relay process and workflow solutions for salesforce, robotic process automation, and application integration. in order to continue our growth, we are seeking an accounting specialist! the accounting specialist will be responsible for recording and maintaining financial transactions, updating the general ledger, preparing financial statements, and ensuring compliance with accounting standards by performing tasks like reconciling bank statements, managing accounts payable and receivable, and generating various financial reports to provide insight into a company's financial health. curious what your day would look like as an accounting specialist? check out the details below! key responsibilities maintain and update financial data, including ledgers, accounts, and reports. conduct monthly, quarterly, and annual closing processes. reconcile accounts and prepare journal entries. manage accounts payable and receivable, ensuring timely payments and facilitating collection efforts. coordinate with external auditors during financial reviews. ensure credit card activity is properly recorded in the general ledger. create professional service projects in professional service automation software. prepare us payroll including employee onboarding, benefits setup, and corrections as needed. record us payroll entries including calculation of monthly accruals. maintain us fixed assets....
At neostella, we leverage innovative teaching methodologies to create engaging learning experiences for our students. we are looking for an enthusiastic and dedicated english and spanish teacher to join our educational team. in this role, you will design and implement diverse lesson plans that cater to a variety of learning styles and levels. your passion for teaching and commitment to student success will inspire our learners to achieve their language goals and embrace cultural understanding. key responsibilities: develop and deliver engaging lesson plans that integrate english and spanish language instruction, focusing on reading, writing, speaking, and listening skills. utilize various teaching strategies and resources to accommodate different learning styles and abilities. assess students' progress and provide constructive feedback to help them improve language proficiency. create a positive and inclusive classroom environment that encourages participation and fosters collaboration. incorporate cultural aspects of english and spanish-speaking countries into lessons to enhance students' understanding and appreciation of diversity. maintain accurate records of student attendance, grades, and progress reports. communicate regularly with parents and guardians to provide updates on student progress and involve them in the learning process. participate in staff meetings, professional development, and continuous learning opportunities to enhance teaching skills and knowledge. bachelor's degree in education, linguistics, or a related field. teaching certification or qualificati...
At neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs ofour clients’business. our offerings include neodeluxe legal solutions, work-relay process and workflow solutions for salesforce, robotic process automation, and application integration. to support our continued growth in the legal tech and legal services space, we’re hiring an experienced operations manager to lead and support our legal staffing solutions teams. this role ensures the smooth delivery of high-quality support to legal clients in areas such as immigration, mass tort, and personal injury law. as the operations manager – staffing solutions, you’ll oversee day-to-day operations for multiple legal client teams, ensuring exceptional service delivery, high performance, and compliance. you'll serve as a strategic partner to both clients and internal stakeholders, guiding team leaders, supporting staff development, and driving operational improvements in a legal support environment. curious what your day would look like as operations manager - staffing services? check out the details below! key responsibilities: oversee multiple legal support teams (e.g., case coordinators, client services reps) across clients, ensuring consistent performance and delivery. maintain strong, professional relationships with legal clients, promptly addressing escalations and identifying process improvements. provide direction and mentorship to team leads and coordinators, offering regular performance feedback and coaching. validate time entries to ensure billi...
At neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. our offerings include neodeluxe legal solutions, work-relay process and workflow solutions for salesforce, robotic process automation, and application integration. in order to continue our growth, we are seeking a react developer! by joining our team, you’ll work in a fast-paced, rapidly growing, startup environment. the ideal candidate will be responsible for designing, developing, testing, and debugging responsive web applications for the company. using, react js, javascript, html, and css, this candidate will be able to translate user and business needs into functional frontend design. this role requires a passion for hyperautomation and a mentality of starting with the client in mind first. the growth potential and opportunities here are endless and we want you to be a part of our journey. curious what your day would look like as a react developer? check out the details below! key responsibilities: designing, developing, and testing ui for web applications building reusable code and libraries for future use accurately translating user and business needs into functional frontend code 3+ years of experience in the software development industry experience using reactjs is required experience with javascript is required experience with typescript is a big plus experience with scrum agile development is a plus fluency in written and spoken english is required technical environment: javascript, typescript reactjs formik re...
At neostella, we are dedicated to transforming how our clients do business by providing innovative technological solutions and a customer-centric approach we are currently on the lookout for a talented ui/ux designer to join our dynamic team as a ui/ux designer, you will play a crucial role in shaping our digital products, ensuring a seamless user experience while maintaining strong visual aesthetics the ideal candidate will work closely with product managers, developers, and other stakeholders to design intuitive interfaces that enhance user satisfaction intrigued about your potential impact...
At neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. our offerings include neodeluxe legal solutions, work-relay process and workflow solutions for salesforce, robotic process automation, and application integration. in order to continue our growth, we are seeking a data engineer! by joining our team, you’ll work in a fast-paced, rapidly growing, startup environment. we are looking for a data engineer experienced sql and python engineer with expertise in data warehouse and data migrations. this the ideal candidate will have experience with various etl (extract, transform, load) tools and has experience in developing etl processes to ensure data quality, accuracy, and consistency. they also have experience in working with large data sets, as well as optimizing sql queries and improving database performance. the growth potential and opportunities here are endless and we want you to be a part of our journey. curious what your day would look like as a data engineer? check out the details below! key responsibilities: develop and maintain complex sql scripts and queries to extract, transform, and load data into aws-based data warehouses. design, implement, and optimize data models and database schemas for efficient data storage and retrieval on aws. perform data migrations and integrations between various data sources and systems using python. utilize aws services such as aws s3, aws glue, and amazon redshift for data storage, processing, and analytics. collaborate with cross-fu...
At neostella, we are dedicated to transforming how our clients do business by providing innovative technological solutions and a customer-centric approach. we are currently on the lookout for a talented ui/ux designer to join our dynamic team. as a ui/ux designer, you will play a crucial role in shaping our digital products, ensuring a seamless user experience while maintaining strong visual aesthetics. the ideal candidate will work closely with product managers, developers, and other stakeholders to design intuitive interfaces that enhance user satisfaction. intrigued about your potential impact as a ui/ux designer? read more below key responsibilities: - conduct user research and usability testing to gain insights into user needs and behaviors. - create wireframes, prototypes, and high-fidelity mockups to effectively communicate design ideas. - design intuitive and engaging user interfaces for web and mobile applications. - collaborate with developers to ensure the implementation of design specifications and offer feedback during the development process. - iterate on designs based on user feedback and evolving project requirements. - stay updated on industry trends and best practices to enhance the overall user experience of our products. requirements - 3+ years of experience in ui/ux design or relevant field. - proficient in design tools such as figma. - strong understanding of user-centered design principles, information architecture, and interaction design. - experience in conducting user research and usability testing is a plus. - excellent visual design skills w...
At neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. our offerings include neodeluxe legal solutions, work-relay process and workflow solutions for salesforce, robotic process automation, and application integration. in order to continue our growth, we are seeking someone for tier ii application support! by joining our team, you’ll work in a fast-paced, rapidly growing, startup environment. by joining our team, you’ll work in a fast-paced, rapidly growing, startup environment. the growth potential and opportunities here are endless and we want you to be a part of our journey. curious what your day would look like as a tier ii application support? check out the details below! **key responsibilities**: - identify, troubleshoot, and resolve system performance, connectivity, and software-related issues - collaborate with and escalate more severe issues to development or infrastructure team - create and maintain technical documentation and knowledge base articles - identify opportunities for improving customer experience and provide feedback to the product and development teams **requirements**: - 3-5 years of experience in a technical support role or similar position - experience with troubleshooting and resolving complex system issues - working knowledge of scripting and automation tools - ability to work independently and in a team environment - experience with logging observability systems (coralogix, or other comparable systems) - experience with ticketing ...
At neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. our offerings include neodeluxe legal solutions, work-relay process and workflow solutions for salesforce, robotic process automation, and application integration. in order to continue our growth, we are seeking someone for tier ii application support! by joining our team, you’ll work in a fast-paced, rapidly growing, startup environment. by joining our team, you’ll work in a fast-paced, rapidly growing, startup environment. the growth potential and opportunities here are endless and we want you to be a part of our journey. curious what your day would look like as a tier ii application support? check out the details below! key responsibilities: - provide technical support for complex issues escalated by tier i application support team - identify, troubleshoot, and resolve system performance, connectivity, and software-related issues - analyze logs and metrics to help identify application health and proactively identify problems - collaborate with and escalate more severe issues to development or infrastructure team - create and maintain technical documentation and knowledge base articles - stay up-to-date with product knowledge and changes to effectively support applications - identify opportunities for improving customer experience and provide feedback to the product and development teams - 3-5 years of experience in a technical support role or similar position - experience with troubleshooting and resolving complex ...
At neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business our offerings include neodeluxe legal solutions, work-relay process and workflow solutions for salesforce, robotic process automation, and application integration in order to continue our growth, we are seeking someone for tier ii application support! by joining our team, you’ll work in a fast-paced, rapidly growing, startup environment by joining our team, you’ll work in a fast-paced, rapidly growing, startup environment the growth potential...
At neostella, we are dedicated to transforming how our clients do business by providing innovative technological solutions and a customer-centric approach. we are currently on the lookout for a talented ui/ux designer to join our dynamic team. as a ui/ux designer, you will play a crucial role in shaping our digital products, ensuring a seamless user experience while maintaining strong visual aesthetics. the ideal candidate will work closely with product managers, developers, and other stakeholders to design intuitive interfaces that enhance user satisfaction. intrigued about your potential impact as a ui/ux designer? read more below! key responsibilities: - conduct user research and usability testing to gain insights into user needs and behaviors. - create wireframes, prototypes, and high-fidelity mockups to effectively communicate design ideas. - design intuitive and engaging user interfaces for web and mobile applications. - collaborate with developers to ensure the implementation of design specifications and offer feedback during the development process. - iterate on designs based on user feedback and evolving project requirements. - stay updated on industry trends and best practices to enhance the overall user experience of our products. requirements - 3+ years of experience in ui/ux design or relevant field. - proficient in design tools such as figma. - strong understanding of user-centered design principles, information architecture, and interaction design. - experience in conducting user research and usability testing is a plus. - excellent visual design skil...
At neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. our offerings include neodeluxe legal solutions, work-relay process and workflow solutions for salesforce, robotic process automation, and application integration. in order to continue our growth, we are seeking someone for tier ii application support! by joining our team, you’ll work in a fast-paced, rapidly growing, startup environment. by joining our team, you’ll work in a fast-paced, rapidly growing, startup environment. the growth potential and opportunities here are endless and we want you to be a part of our journey. curious what your day would look like as a tier ii application support? check out the details below! key responsibilities: - provide technical support for complex issues escalated by tier i application support team - identify, troubleshoot, and resolve system performance, connectivity, and software-related issues - analyze logs and metrics to help identify application health and proactively identify problems - collaborate with and escalate more severe issues to development or infrastructure team - create and maintain technical documentation and knowledge base articles - stay up-to-date with product knowledge and changes to effectively support applications - identify opportunities for improving customer experience and provide feedback to the product and development teams requirements - 3-5 years of experience in a technical support role or similar position - experience with troubleshooting and ...
At neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients' business. our offerings include neodeluxe legal solutions, work-relay process and workflow solutions for salesforce, robotic process automation, and application integration. in order to continue our growth, we are seeking someone for tier ii application support by joining our team, you'll work in a fast-paced, rapidly growing, startup environment. by joining our team, you'll work in a fast-paced, rapidly growing, startup environment. the growth potential and opportunities here are endless and we want you to be a part of our journey. curious what your day would look like as a tier ii application support? check out the details below key responsibilities: - provide technical support for complex issues escalated by tier i application support team - identify, troubleshoot, and resolve system performance, connectivity, and software-related issues - analyze logs and metrics to help identify application health and proactively identify problems - collaborate with and escalate more severe issues to development or infrastructure team - create and maintain technical documentation and knowledge base articles - stay up-to-date with product knowledge and changes to effectively support applications - identify opportunities for improving customer experience and provide feedback to the product and development teams requirements - 3-5 years of experience in a technical support role or similar position - experience with troubleshooting and resolv...
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