Join the new frontier immigration law team and help change the lives of 1 million undocumented immigrants in the usa. our mid-sized law firm in phoenix, az is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems. are you ready to join one of the fastest-growing law firms in the us, where incredible opportunities await? here, we don’t just offer a job: we provide an environment that challenges you to become the best version of yourself. - learn more about new frontier immigration here. - learn more about our ceo/founder hillary here. - learn more about our core values here. **description**: our remote bilingual legal assistant (contract position), will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence. the best remote bilingual legal assistant (contract position) are genuinely delighted to help customers. they’re tolerant, empathetic, and intensely communicative. they love to talk. customer service representatives can put themselves in their clients’ shoes and advocate for them when necessary. customer feedback is priceless, and our remote bilingual legal assistant (contract position) can gather it for us. problem-solving also comes naturally to customer care specialists. they're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem. your goal will be to ensure exceptional service standards and sustain high customer satisfaction. **responsibilities**: - h...
Join the new frontier immigration law team and help change the lives of 1 million undocumented immigrants in the usa. our mid-sized law firm in phoenix, az is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems. are you ready to join one of the fastest-growing law firms in the us, where incredible opportunities await? here, we don’t just offer a job: we provide an environment that challenges you to become the best version of yourself. - learn more about new frontier immigration here. - learn more about our ceo/founder hillary here. - learn more about our core values here. **description** the receptionist takes incoming calls from current clients, potential clients, and all others who call the firm, ensuring exceptional service as the first impression of the firm. they are efficient problem solvers who provide information or facilitate a manner for the client/caller to successfully receive the information they request. the receptionist acts as a gate keeper to questions and requests from callersand triages those requests to the appropriate team members. **responsibilities** - answer, screen, and forward incoming phone calls. - triage the types of callers; clients, potential clients, vendors, family and friends of team members, and other vip individuals. - greet client callers, create common ground, and remove fear from the process. - triage the urgency of calls; assess the urgency of the topics and triage per the phone decision tree system. - manage caller questions and route to appropriate ind...
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