Join to apply for the production support analyst role at newton vision co. newton vision corp is a us-based consulting company with deep experience in business process reengineering, optimization, and digital transformation. we are expanding our shared service center, and you can be a part of the exciting products and projects we are engaged in building. please read all the requirements before applying! job summary: we are seeking a detail-oriented and proactive production support analyst to join our team. the ideal candidate will be responsible for monitoring, troubleshooting, and resolving application issues while ensuring seamless business operations. this role requires strong analytical skills, problem-solving abilities, and excellent communication to interact effectively with clients, development teams, and other stakeholders. key responsibilities: issue triage & resolution: call clients and triage reported issues promptly. analyze logs, replicate issues in lower environments, and diagnose root causes. work with quality assurance (qa) and development (dev) teams to understand issue impact, priority, and resolution timelines. communicate findings and resolutions effectively to clients and stakeholders. draft outage communications during system-wide outages and provide timely updates. send emails and update users regarding ongoing incidents and resolutions. ensure appropriate escalation procedures are followed to minimize downtime. client support & coordination: collaborate with clients to understand reported issues and provide timely resolutions. ensure hi...
Join to apply for the quality assurance automation engineer role at newton vision co. newton vision corp is a us-based consulting company with deep experience in business process reengineering, optimization, and digital transformation. we are expanding our shared service center so you can be a part of the exciting products and projects we are engaged to build. please read all the requirements before applying! about the role: we are seeking multiple team members with the skills and desire to work with a leading company in the consulting market. as a semi senior quality automation engineer this team will lead the effort to transform the existing product into an enterprise-class system. you will be using state-of-the-art technology to write and execute test cases for scalable and reliable enterprise edition middleware software. what you'll do: perform functional and performance testing that includes user interface and api validations. automated test cases but ready to execute them manually driven by project priorities. creating new and extending existing test implementations. participate in the daily scrum meetings along with planning/estimating of each sprint. planning the testing strategies and methods for projects and customizing the testing as agreed by the scrum team. write, revise, and verify test plans and tests. identify, report, and track product defects. responsible for setup, configuration, and maintenance of automation and/or manual environment and framework. develop efficient and accurate automated or manual functional tests. accurately communicate ...
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