Who we are in the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. we believe in the joy of serving others, and that's why we created otter – to help restaurateurs succeed in online food delivery. restaurants around the world, both large and small, including chick-fil-a, ben & jerry’s, kfc, and eataly trust our software to power their delivery business. we increase sales, reduce order issues, and decrease delivery headaches. what you’ll do reproduces bugs and triage them to the correct product teams with impact analysis. adheres to team and organization processes and sops and surfaces gaps/inefficiencies based on working experience. uses effective communication to update or guide both technical and non-technical customers on a solution to a technical problem technical account management: work with regional technical account management teams across technology and business functions to manage key technical relationships with restaurant partners. sales engineering: partner with smb & mm technical account managers to support technical pre-sales conversations and ensure the customer's onboarding onto existing and evolving products and solutions are as smooth as possible. merchant growth: work closely with smb & mm technical account managers to support the launch of new technology integrations to win new accounts and grow existing accounts. merchant onboarding: own merchant onboarding, technical deployment, and support execution for b...
**who we are** in the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. we believe in the joy of serving others, and that's why we created otter - to help restaurateurs succeed in online food delivery. restaurants around the world, both large and small, including chick-fil-a, ben & jerry's, kfc, and eataly trust our software to power their delivery business. we increase sales, reduce order issues, and decrease delivery headaches. **what you'll do** - reproduces bugs and triage them to the correct product teams with impact analysis. - adheres to team and organization processes and sops and surfaces gaps/inefficiencies based on working experience. - uses effective communication to update or guide both technical and non-technical customers on a solution to a technical problem - technical account management: work with regional technical account management teams across technology and business functions to manage key technical relationships with restaurant partners. - sales engineering: partner with smb & mm technical account managers to support technical pre-sales conversations and ensure the customer's onboarding onto existing and evolving products and solutions are as smooth as possible. - merchant growth: work closely with smb & mm technical account managers to support the launch of new technology integrations to win new accounts and grow existing accounts. - merchant onboarding: own merchant onboarding, technical deploy...
Job summary who we are in the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. we believe in the joy of serving others, and that's why we created otter – to help restaurateurs succeed in online food delivery. restaurants around the world, both large and small, including chick-fil-a, ben & jerry's, kfc, and eataly trust our software to power their delivery business. we increase sales, reduce order issues, and decrease delivery headaches. responsibilities - reproduces bugs and triage them to the correct product teams with impact analysis. - adheres to team and organization processes and sops and surfaces gaps/inefficiencies based on working experience. - uses effective communication to update or guide both technical and non-technical customers on a solution to a technical problem - technical account management: work with regional technical account management teams across technology and business functions to manage key technical relationships with restaurant partners. - sales engineering: partner with smb & mm technical account managers to support technical pre-sales conversations and ensure the customer's onboarding onto existing and evolving products and solutions are as smooth as possible. - merchant growth: work closely with smb & mm technical account managers to support the launch of new technology integrations to win new accounts and grow existing accounts. - merchant onboarding: own merchant onboarding, technical deploy...
Job summary passion for technology is needed to succeed as a digital restaurateur. otter helps restaurateurs succeed in online food delivery. restaurants trust our software to power their delivery business. responsibilities - reproduces bugs and triage them to the correct product teams with impact analysis. - adheres to team and organization processes and sops and surfaces gaps/inefficiencies based on working experience. - uses effective communication to update or guide both technical and non-technical customers on a solution to a technical problem - technical account management: work with regional technical account management teams across technology and business functions to manage key technical relationships with restaurant partners. - sales engineering: partner with smb & mm technical account managers to support technical pre-sales conversations and ensure the customer's onboarding onto existing and evolving products and solutions are as smooth as possible. - merchant growth: work closely with smb & mm technical account managers to support the launch of new technology integrations to win new accounts and grow existing accounts. - merchant onboarding: own merchant onboarding, technical deployment, and support execution for both 1:1 and 1:many partner engagements. - product & engineering feedback loop: collect product feedback from partners and work with technical account managers to prioritize feature requests. benefits - demand for online food delivery is growing really fast in the last 5 years, just in the us, the overall market has expanded 10x from $10b to $100b,...
Otter bogota, d.c., capital district, colombia otter bogota, d.c., capital district, colombia get ai-powered advice on this job and more exclusive features. role enterprise solutions engineering lead, bogota - otter about the job role enterprise solutions engineering lead, bogota - otter who we are in the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. we believe in the joy of serving others, and that's why we created otter – to help restaurateurs succeed in a digital first world. restaurants around the world, both large and small, including chick-fil-a, hummus republic, ben & jerry’s, kfc, and eataly trust our software to power their business. we increase sales, reduce order issues, and decrease delivery headaches. what you’ll do leadership & strategy lead, mentor, and develop a team of solution engineers and integration specialists across multiple regions. define and execute integration strategies aligned with business objectives and market needs. oversee the end-to-end integration lifecycle, ensuring efficiency, scalability, and technical excellence. collaborate with cross-functional teams, including sales, product, and engineering, to enhance integration capabilities and drive revenue growth. technical integrations & solution architecture drive pos & middleware integrations for on-premise and off-premise enterprise solutions. manage complex api integrations, third-...
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