ACCOUNT MANAGER, ELAI (CONTRACTOR) [VW-556]

Company overview: panopto is a dynamic and rapidly growing leader in interactive video solutions, backed by a leading private equity firm. our team of approximately 200 dedicated professionals is committed to empowering learners through powerful, interactive video technology. with the recent acquisition of elai.io, an innovative ai-driven startup specializing in video generation — we’re expanding our capabilities to drive the future of learning with cutting-edge ai and video innovation. as part of this growth, we’re now opening an account manager position to support the elai product. project overview:as an account manager, you will be accountable for managing and expanding relationships with our existing clients, with a primary focus on upselling, software renewals, onboarding, and communicating software updates. this position requires a strong sales orientation, exceptional communication skills, and the ability to thrive in a fast-paced software company environment. other duties may be assigned to help drive our vision and mission to alignment with our organization’s values. scope or work: key responsibilities & deliverables - client relationship management: develop and maintain strong relationships with key decision-makers and stakeholders in higher education and k-12 institutions. serve as the primary point of contact for assigned accounts, addressing customer inquiries, and providing excellent customer service. understand clients' business needs, targets, and obstacles to identify upselling opportunities and position relevant software solutions. - upselling and cros...