BUSINESS SYSTEM ANALYST – SERVICE NOW (PL681)

CDI

We are seeking a proactive and detail-oriented business system analyst to join our global it team, with a focus on supporting hr service delivery (hrsd) , strategic portfolio management (spm) , and it service management (itsm) platforms. this role is ideal for someone who is eager to grow in the business systems domain and collaborate closely with developers, product owners, and stakeholders across time zones. key responsibilities: collaborate with developers and business stakeholders to gather, document, and analyze business requirements. assist in the configuration and support of hrsd, spm, and itsm modules, primarily within servicenow or similar platforms. translate business needs into functional specifications and user stories. support testing efforts including writing test cases, performing uat, and documenting results. monitor and triage system issues, enhancements, and change requests. maintain system documentation, process flows, and training materials. participate in daily stand-ups, sprint planning, and retrospectives with the development team. provide support during india business hours to ensure timely resolution of issues and alignment with global teams. bachelor’s degree in information technology, computer science, business administration, or a related field. 3–4 years of experience in a business analyst or system analyst role, preferably in hrsd, spm, or itsm domains. familiarity with servicenow or similar enterprise platforms. strong analytical and problem-solving skills. excellent written and verbal communication skills. ability to work independently and...