Reporting to the head of customer engagement, this role carries overall responsibility for the management and performance of the company’s customer relations. retention, acquisition journeys and overall customer experience key responsibilities: - create the overall retention plan - optimize and monitor customer journeys, making sure the customer experience onsite is optimal. - identify high value customers and provide tailormade experiences to maximize their activity and engagement. - plan and execute both onsite and personalized offers to ensure customers increase their time spent onsite which translates in to higher spend. - work closely with the content team to ensure that the site is promoting the most engaging promotions and products at the right times. - constantly analyze and segment our current customer base. - propose new products for both sports and casino to use to increase the interest from our customers. in addition, this is also a hands-on role working with various functions throughout the business in terms of problem solving and acting as an escalation for support internally and externally. key requirements: knowledge, skills & experience - significant experience working within the casino sector, specifically the online casino & sports betting - highly adept at working in numbers and detail driven environment. capable of analyzing and understanding the bigger picture through site, content and campaign analytics - in-depth knowledge of customer segmentation and different retention practices. - solid understanding of the key products and functionalities f...
Reporting to the head of customer engagement, this role carries overall responsibility for the management and performance of the company’s customer relations. retention, acquisition journeys and overall customer experience key responsibilities: create the overall retention plan optimize and monitor customer journeys, making sure the customer experience onsite is optimal. identify high value customers and provide tailormade experiences to maximize their activity and engagement. plan and execute both onsite and personalized offers to ensure customers increase their time spent onsite which translates in to higher spend. work closely with the content team to ensure that the site is promoting the most engaging promotions and products at the right times. constantly analyze and segment our current customer base. propose new products for both sports and casino to use to increase the interest from our customers. in addition, this is also a hands-on role working with various functions throughout the business in terms of problem solving and acting as an escalation for support internally and externally. key requirements: knowledge, skills & experience significant experience working within the casino sector, specifically the online casino & sports betting highly adept at working in numbers and detail driven environment. capable of analyzing and understanding the bigger picture through site, content and campaign analytics in-depth knowledge of customer segmentation and different retention practices. solid understanding of the key products and functionalities from sports or casino gaming ...
Legal compliance manager direct message the job poster from pentasia latam recruitment consultant - pentasia recruitment group is a world-leading recruitment consultancy into the igaming, lottery, esports, crypto, fx… about the role: as a legal & compliance manager , you will be responsible for the coordination, development, and embedding of the legal and compliance framework in the latam region. join a diverse, spanish/english-speaking team in shaping the future of online casinos while ensuring the highest standards of legal and regulatory compliance. main responsibilities: oversee the legal and compliance framework for the latam market, ensuring the company’s operations align with local and international regulations. draft, review, and negotiate key contracts, including ndas, software licenses, data processing agreements, and subcontractor agreements. this includes modifying and extending existing contracts as needed. provide strategic legal advice to support business decisions, including creative solutions for complex negotiations and compliance challenges. support the development and execution of effective compliance programs, including the creation of policies, controls, and procedures to meet regulatory standards. coordinate compliance efforts across different business verticals, ensuring that new products, features, and promotions are launched in full compliance. oversee aml compliance, including transaction monitoring and regulatory reporting, while liaising with internal teams to ensure timely submissions. conduct proactive internal audits to identify and address p...
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