We are looking for a proactive and detail-oriented systems administrator - it operations to join our team in mumbai. in this role, you will be responsible for managing it infrastructure, ensuring system uptime, supporting end-user devices, and maintaining a secure and efficient it environment. responsibilities - oversee daily it operations, ensuring optimal performance of hardware, software, and networks. - manage laptop provisioning, software installation, upgrades, and maintenance. - handle user access management - onboarding, offboarding, and role-based access control across systems and tools. - provide support for both mumbai and bangalore offices (~1000 users across locations). - support remote teams as well. - review it infrastructure and provide improvement recommendations following best practices. - administer both mac and windows systems. - perform network administration and troubleshooting. - manage basic email and endpoint security administration. - handle laptop/desktop/printer setup and maintenance. - conduct neo/ldo (new employee orientation/last day at office) it processes. - support end-user requests for application installation and issue resolution. - maintain and update service desk tickets and incident logs. - conduct quarterly checkpoint reviews to assess work and adjust the scope of work as needed. - maintain accurate it asset inventory, including hardware and software licenses. - work with vendors for hardware procurement, licensing, and support. - ensure compliance with it policies, audits, and data security protocols. requirements - bachelor's d...
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