REMOTE COFFEE EQUIPMENT ADVISOR

full time Tiempo completo

Remote coffee equipment advisor job title: remote coffee tech advisor location: remote (global) company: pro coffee gear

pro coffee gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a knowledgeable coffee equipment advisor with strong customer service skills to join our team. this remote role combines technical coffee expertise with client relationship management to deliver exceptional service to our customers. responsibilities: coffee equipment consulting : provide expert advice to customers about coffee equipment selection, setup, and troubleshooting based on their specific needs and preferences. technical support : assist clients with technical questions about their equipment, helping resolve issues through clear communication and deep product knowledge. customer relationship management : maintain ongoing relationships with clients, providing consultative support via email, text, and other channels throughout their coffee journey. sales support : guide customers through the purchasing process, creating quotes and invoices through shopify, quickbooks, and other platforms. post-purchase support : coordinate professional equipment installation, manage aftersales inquiries, and help clients source accessories, parts, and consumables. shipping & returns : oversee logistics related to equipment delivery, handle damage claims, and process returns when necessary. process improvement : identify opportunities to enhance customer experience and operational efficiency based on client interactions. qualifications: coffee expertis...

HEAD OF CUSTOMER SUCCESS

Job title: head of customer success location: remote (global) company: pro coffee gear
pro coffee gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. we are seeking an experienced and proactive head of customer success to lead and evolve our global customer experience function. this strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey. key responsibilities customer success leadership own the end-to-end customer experience and define scalable customer success strategies to support growth. establish and track kpis, processes, and team goals aligned with business objectives. build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination. sales enablement & channel coordination enable the consultative sales process through client communications across email, sms, and social platforms. oversee accurate and timely quote and invoice creation using shopify, quickbooks, and other tools. support third-party and social commerce sales channels in coordination with marketing and sales teams. post-sales operations & aftersales support manage client onboarding and equipment setup, coordinating installations with technical service partners. respond to customer inquiries regarding product use, service needs, and ongoing support. facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online. shipping, damage, and returns management lead customer communications re...

REMOTE COFFEE SOLUTIONS ADVISOR

full time Tiempo completo

Remote coffee solutions advisor job title: remote coffee solutions advisor location: remote (global) company: pro coffee gear

pro coffee gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a knowledgeable remote coffee solutions advisor with strong customer service skills to join our team. this remote role combines technical coffee expertise with client relationship management to deliver exceptional service to our customers. responsibilities: coffee equipment consulting : provide expert advice to customers about coffee equipment selection, setup, and troubleshooting based on their specific needs and preferences. technical support : assist clients with technical questions about their equipment, helping resolve issues through clear communication and deep product knowledge. customer relationship management : maintain ongoing relationships with clients, providing consultative support via email, text, and other channels throughout their coffee journey. sales support : guide customers through the purchasing process, creating quotes and invoices through shopify, quickbooks, and other platforms. post-purchase support : coordinate professional equipment installation, manage aftersales inquiries, and help clients source accessories, parts, and consumables. shipping & returns : oversee logistics related to equipment delivery, handle damage claims, and process returns when necessary. process improvement : identify opportunities to enhance customer experience and operational efficiency based on client interactions. qualifications: cof...