CUSTOMER SERVICE AND LEAD MANAGER E000

**about us**:the rafael ching team with keller williams realty is a top producing real estate company committed to delivering exceptional service and support to our clients. we are looking for a dedicated client care specialist to join our team and help manage high call volumes while ensuring accurate tracking and reporting of all incoming calls and leads. **job overview**: the client care specialist will be responsible for efficiently handling a high volume of inbound calls, providing outstanding customer service, and meticulously tracking all interactions and leads. this role requires excellent communication skills, attention to detail, and proficiency in data entry. **key responsibilities**: - answer high volumes of incoming calls in a professional and timely manner. - provide accurate information and support to callers, addressing inquiries and resolving issues as needed. - track and log all calls and leads in the designated database, ensuring all information is captured accurately. - generate detailed data entry reports for management, highlighting call metrics and lead conversion rates. - collaborate with team members to improve processes and enhance customer satisfaction. - maintain confidentiality of customer information and adhere to company policies and procedures. - stay updated on company products, services, and promotions to provide informed responses to customers. **qualifications**: - high school diploma or equivalent; associate degree preferred. - proven experience in a call center or customer service role, preferably handling high call volu...