**this position requires advance english skills both written and verbal.** we are looking for a virtual english speaking maintenance manager with an architectural backgroundto manage our portfolio of customers. you will manage 2 maintenance crews (2 people each) in order to ensure we provide a high quality service and address all customer concerns/request. responsibilities include but are not limited to: - communicating with crew members (spanish). - gather regular feedback from customers to ensure they are satisfied with the service. - answer maintenance customer phone calls and texts while on the clock. - relay requests from maintenance customer to the crew using our app to make sure they are done in a timely manner. - lead the maintenance team in certain procedures that need to be followed on a regular intervals. - research plant disease information when issues are encountered. - optimize route and fire customers when necessary. - help prepare and send out, and follow up on estimates using videos for reference. - confirming appointments for the estimator and manager. - assisting with payment collection process - other administrative tasks as assigned. qualifications and experiance required: - architectural background (preferrably with corresponding educaiton) - experiance in managing a team - 1-3 years of relevant experience in a construction or landscaping environment. - excellent english speaking and writing skills (customer service). - fluent in spanish(verbal and written) to communicate with other team members. personal skills required: - ...
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