**redvalley**, the coolest and fast-growing company, is looking for **customer service representatives **to join our medical, fitness and other verticals. this position is responsible for nurturing our different callers and provide a top notch customer service experience as required by each one of our clients. **empathy**, and **enthusiasm** are key! this is a full-time position, to work on-site at our offices in medellín, colombia. **what you'll do** - processing and verifying customers informationr. - coordinating and scheduling new customer appointments for multiple providers using a computerized scheduling system. - using multiple computer programs to validate verification. - creating new service accounts within scheduler. - obtaining necessary record information from referring providers to complete the new customers process. - working with different team members to implement a paperless workplace. - documenting work processes as required. - acting in a friendly manner toward all callers, family members, coworkers, and other internal or external customers. - maintaining confidentiality of information on customers. - performing other duties as assigned by the team leader/managers. **what you'll bring** - strong spoken and written english level (c1 or better) - 6 months of customer service experience. - basic typing and keyboarding skills. - strong oral and written communication skills. - ability to multi-task efficiently and effectively. - good interpersonal and organizational skills. - highly detail-oriented. **we offer you** - opportunities to...
**redvalley**, the fast-growing company in medellín, is looking for a talented, and strategic, **on-site insurance specialist** to join one of our healthcare divisions. you will be responsible for managing the insurance claims process, verifying patient benefits, and obtaining prior authorizations for medical procedures and treatments. your work will ensure that our patients receive the necessary care while maintaining compliance with insurance policies and maximizing reimbursement. we have partnered with one of the biggest **cardiovascular medicine and interventional cardiology** specialized clinics in florida that focus on providing top-notch experience to our patients with a definite empathetic approach and understanding of the situations they are going through. **what you'll do**: - engage in meaningful insurance discussions with clients - speak with patients virtually to explain the benefits of their coverage based on the treatment plan recommended - provide exceptional customer service and build strong patient relationships - review chart documentation to ensure the patient meets medical policy guidelines - prioritize incoming authorization requests according to the urgency and full cycle of referrals - obtain authorization via the payer website or by phone and follow up regularly on pending cases - initiate appeals for denied authorizations - respond to clinic questions regarding payer medical policy guidelines - contact patients to discuss authorization and insurance status - other duties as assigned, aligned with the job responsibilities **what you...
**redvalley**, the fast-growing company in medellín, we're on the lookout for a dynamic and forward-thinking **customer support** to join our exciting venture with **zivoe**. teaming up with a cutting-edge decentralized credit protocol, zivoe is at the forefront of transforming high-interest consumer lending on a global scale. with a noble mission to make affordable credit accessible to all, especially those overlooked by traditional banking systems, zivoe leverages the revolutionary potential of cryptocurrency and blockchain technology. be part of this groundbreaking movement and help shape a more inclusive financial landscape with us! **what you'll do** - assist with account-related issues such as balances, transactions, and settings adjustments. - ensure customers have a seamless experience navigating their accounts. - identify and escalate complex issues to relevant departments. - collaborate on problem-solving to address customer concerns efficiently. - collect customer feedback to improve service delivery. - maintain up-to-date knowledge base and training materials. **what you'll bring to the team** - strong spoken and written english c1+ - 1+ years of experience in customer service - experience in handling account-related inquiries, financial/collections, or app-related industries is preferred. - strong oral and written communication skills - ability to multi-task efficiently and effectively - highly detail-oriented. **we offer you** - opportunities to work in a fast-paced startup environment supportive of teamwork, ownership, and purpose. - flexi...
La compañía redvalley, líder en crecimiento y innovación en medellín, busca un agendador de citas bilingüe con experiencia previa en servicio al cliente y/o llamadas frías. el objetivo es incorporar a este talento como una pieza clave para el crecimiento y mantenimiento de nuestra cartera de clientes. responsabilidades familiarizarse con los detalles esenciales de nuestros productos y servicios para un desempeño eficiente. realizar y recibir llamadas a/de clientes potenciales utilizando las herramientas e información proporcionada por la empresa. aceptar llamadas de posibles clientes a medida que surjan. programar una consulta (appointment) entre el posible cliente y un representante de ventas. llevar un registro detallado de las llamadas, incluidas las que no fueron atendidas. intentar contactar a clientes potenciales con los que no ha podido contactar. informar al gerente de las quejas recurrentes relacionadas con el producto que ameriten atención. requisitos experiencia previa en cargos de servicio al cliente, cold calling, collections de 6 meses mínimo. inglés avanzado c1 (85% mínimo). orientación a los resultados y al cliente. excelentes habilidades verbales, escritas e interpersonales (en inglés). excelentes habilidades de escucha y atención al detalle. etiqueta telefónica excelente. persuasivo y colaborativo. tipo de puesto: tiempo completo....
1 day ago be among the first 25 applicants direct message the job poster from redvalley redvalley , the fast-growing company in medellín, is looking for an architect who possesses not only technical expertise but also a strong design intuition, creativity, and a curiosity about technology. if you’re excited about staying ahead of the curve in both design and technology and want to work in a collaborative, innovative environment, we would love to hear from you. we have partnered with moya design partners , a leader in the architecture and design industry focused on creating sustainable, innovative, and visually impactful spaces. our projects span across architecture, urban design, interior design, and branding, always striving to elevate human experiences through creative design. we are seeking an architect with a strong design sensibility, a great eye for detail, and curiosity about emerging technologies to join our dynamic team. what you'll do design leadership : lead and contribute to architectural design concepts, ensuring creative excellence and innovation throughout all phases of the design process. collaborate with other architects and designers to push the boundaries of design while ensuring functionality and sustainability. advanced technical skills : utilize revit and rhino extensively for architectural modeling, drafting, and parametric design exploration. use enscape for real-time visualization and rendering. expertise with ai tools is also essential to streamline design processes and enhance creativity. axonometric and diagrams : create clear, detailed, and effe...
1 day ago be among the first 25 applicants direct message the job poster from redvalley redvalley , the fast-growing company in medellín, is looking for an architect who possesses not only technical expertise but also a strong design intuition, creativity, and a curiosity about technology. if you’re excited about staying ahead of the curve in both design and technology and want to work in a collaborative, innovative environment, we would love to hear from you. we have partnered with moya design partners , a leader in the architecture and design industry focused on creating sustainable, innovative, and visually impactful spaces. our projects span across architecture, urban design, interior design, and branding, always striving to elevate human experiences through creative design. we are seeking an architect with a strong design sensibility, a great eye for detail, and curiosity about emerging technologies to join our dynamic team. what you'll do - design leadership : lead and contribute to architectural design concepts, ensuring creative excellence and innovation throughout all phases of the design process. collaborate with other architects and designers to push the boundaries of design while ensuring functionality and sustainability. - advanced technical skills : utilize revit and rhino extensively for architectural modeling, drafting, and parametric design exploration. use enscape for real-time visualization and rendering. expertise with ai tools is also essential to streamline design processes and enhance creativity. - axonometric and diagrams : create clear, ...
**redvalley, the coolest and fast-growing company**, is seeking an experienced **dispatcher/ logistics coordinator** to manage all aspects of logistics throughout our supply chain**. the dispatcher/ logistics coordinator** will be responsible for organizing and providing efficient transportation and storage solutions for the entire lifecycle of our products, from the acquisition of raw materials to final product distribution. a successful logistics coordinator should be able to ensure efficient and cost-effective supply chain operations. you should also be able to promptly resolve distribution issues and have strong negotiation skills. **what you'll do** - overseeing all supply chain operations. - organizing and managing inventory, storage, and transportation. - analyzing and optimizing logístical procedures. - reviewing, preparing, and routing purchase orders. - negotiation of rates to ensure the best possible scenario for clients. - ensuring the safe and timely pick-up and delivery of shipments. - monitoring shipments, costs, timelines, and productivity. - addressing and resolving shipment and inventory issues. - liaising and negotiating with suppliers and retailers. - answering customer queries. **what you'll bring** - high school diploma - c1+ level proficiency of english language - 1+ years of experience in logistics management required. - have worked with refrigerated loads - excellent communication and negotiation skills. - proficiency in microsoft office and logistics software. - good management and organizational skills. - strong problem-sol...
**redvalley, the coolest and fast-growing company**, is seeking an experienced **dispatcher/ logistics coordinator** to manage all aspects of logistics throughout our supply chain**. the dispatcher/ logistics coordinator** will be responsible for organizing and providing efficient transportation and storage solutions for the entire lifecycle of our products, from the acquisition of raw materials to final product distribution. a successful logistics coordinator should be able to ensure efficient and cost-effective supply chain operations. you should also be able to promptly resolve distribution issues and have strong negotiation skills. **what you'll do** - overseeing all supply chain operations. - organizing and managing inventory, storage, and transportation. - analyzing and optimizing logístical procedures. - reviewing, preparing, and routing purchase orders. - negotiation of rates to ensure the best possible scenario for clients. - ensuring the safe and timely pick-up and delivery of shipments. - monitoring shipments, costs, timelines, and productivity. - addressing and resolving shipment and inventory issues. - liaising and negotiating with suppliers and retailers. - answering customer queries. **what you'll bring** - high school diploma - c1+ level proficiency of english language - 1+ years of experience in logistics management required. - have worked with refrigerated loads - excellent communication and negotiation skills. - proficiency in microsoft office and logistics software. - good management and organizational skills. - strong problem-sol...
**redvalley, the coolest and fast-growing company**, is seeking an experienced _recruiter_ to help guide our recruitment team. this position is responsible for managing day-to-day operations, prioritizing, communicating, and coordinating with internal and external clients, hiring managers, and other leaders within the vertical. we require an exceptional proactive, problem-solver, and goal-oriented rockstar to fulfill the roles as well as provide support to their team. **what you'll do** - perform a full-cycle recruitment process for positions assigned. - create and/or review job descriptions shared by hiring managers and clients. - create or evaluate processes for new clients in order to get their position fulfilled within the deadline specified. - implement new interview strategies and questions for interviews. - schedule meetings with hiring managers and clients to discuss the position details and/or any issues the role search is facing. - conduct interviews (individually and with clients/hiring managers). - evaluate and prevent deadlines that can’t be met. - update position information on the different platforms internally and externally. - keep spreadsheets updated for the monthly reports needed. - maintain an organized schedule for time management and prioritization. **what you'll bring to the team** - strong spoken and written english (c1 or better). - 2+ years of experience in full-cycle recruitment; experience with outsourcing companies and staffing agencies preferred. - knowledge of interviewing techniques, handling clients, problem-solving, and ro...
1 day ago be among the first 25 applicants direct message the job poster from redvalley redvalley, the fast-growing company in medellín, is looking for an architect who possesses not only technical expertise but also a strong design intuition, creativity, and a curiosity about technology. if you’re excited about staying ahead of the curve in both design and technology and want to work in a collaborative, innovative environment, we would love to hear from you. we have partnered with moya design partners, a leader in the architecture and design industry focused on creating sustainable, innovative, and visually impactful spaces. our projects span across architecture, urban design, interior design, and branding, always striving to elevate human experiences through creative design. we are seeking an architect with a strong design sensibility, a great eye for detail, and curiosity about emerging technologies to join our dynamic team. what you'll do - design leadership: lead and contribute to architectural design concepts, ensuring creative excellence and innovation throughout all phases of the design process. collaborate with other architects and designers to push the boundaries of design while ensuring functionality and sustainability. - advanced technical skills: utilize revit and rhino extensively for architectural modeling, drafting, and parametric design exploration. use enscape for real-time visualization and rendering. expertise with ai tools is also essential to streamline design processes and enhance creativity. - axonometric and diagrams: create clear, detailed, an...
**redvalley, the fast-growing company in medellín,** is looking for an english-speaking, proactive, and strategic, _lead nurturing specialist_ to join our boutique gym fitness client. as a **lead nurturing specialist** you will specialize in lead nurturing with the goal of converting sales leads into customers. the **lead nurturing specialist** is responsible for handling all inbound traffic, converting that traffic into new leads, and providing regular reporting activities. **what you'll do** - sales to consumers, including education of services, identifying their needs, conversion, cross-selling, and up-selling. - taking and updating payment information, as necessary. - contact clients to obtain missing information or answer queries. - maintain and coordinate schedules, appointments, and calendars - coordinating and scheduling sessions with trainers and clients and adding to appropriate calendars. - commitment to constantly improving the customer experience. - maintain and update sales and customer records in crm - develop monthly sales reports. - create spreadsheets, presentations, and marketing materials. - prepare and update key sales promotion calendars and spreadsheets; track promotional spending and keep organized records of all promotional spending. - communicate important feedback from customers internally. - ensure sales targets are met and report any deviations. - stay up-to-date with new services and features. **what you'll bring to the team** - proven work experience as a sales administrator, sales support agent, or similar roles. - hands-on...
_**redvalley,**_ the coolest and fastest-growing company, is seeking an experienced _**senior prior authorization specialist**_ to join our new medical team you will be responsible for obtaining pre-certifications and pre-authorizations for procedures and medications, scheduling appointments for outpatient testing with other providers, transcribing and triaging patient calls to physicians, and coordinating patient appointments/orders. **what you'll do** - review chart documentation to ensure the patient meets medical policy guidelines - prioritize incoming authorization requests according to the urgency - obtain authorization via the payer website or by phone and follow up regularly on pending cases - maintain individual payer files to include up-to-date requirements needed to successfully obtain authorizations - initiate appeals for denied authorizations - respond to clinic questions regarding payer medical policy guidelines - confirm the accuracy of cpt and icd-10 diagnoses in the procedure order - contact patients to discuss authorization status - other duties as assigned, aligned with the job responsibilities **what you'll bring to the team** - strong spoken and written english c1+ - 3+ years of experience in prior authorizations - 3+ years of experience in the healthcare industry - experience with procedure authorizations in any medical field - basic typing and keyboarding skills - strong oral and written communication skills - highly detail-oriented - basic understanding of human anatomy, specifically musculoskeletal - proficient use of cpt and i...
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