**company description** **job description** customer support associate (1+ years exp.) $2.200.000 cop** **join our passionate team and help us create the next generation of mobile games!** **we are a colombian game development company that is dedicated to creating innovative and engaging mobile games. we offer a dynamic and supportive work environment where you can grow your skills and make a real impact on the gaming industry.** **what we offer** - ** 100% remote work: enjoy the flexibility of working from anywhere in colombia.** - ** professional growth: we are committed to helping you develop your skills and advance your career.** - ** contrato a termino indefinido: we offer a permanent contract with long-term opportunities.** - ** medicina prepagada: we provide comprehensive prepaid medical insurance for you.** - ** collaborative and creative environment: work with a team of talented and passionate game developers.** **description** **as a customer support associate, you will be an in-house expert on the issues experienced by players of one or more of our video games. you’ll assist players by answering technical, billing, and general product questions via zendesk, writing individual responses, and directing customers to useful articles on our self-help portal. in addition, you will monitor and respond to reviews in the online app stores.** **our team values a player's experience above all. we stay professional under pressure and communicate in a personable way.** **responsibilities** - ** answering technical, billing, and general product and game ...
**company description** - ** competitive salary.**: - ** contrato a termino indefinido.** - 100% remote work - ** salud prepagada.**: - professional growth **job description** mobile game tester - manual (2+ year exp)** join our passionate team and help us create the next generation of mobile games! we are a colombian game development company that is dedicated to creating innovative and engaging mobile games. we offer a dynamic and supportive work environment where you can grow your skills and make a real impact on the gaming industry. **what we offer**: - 100% remote work: enjoy the flexibility of working from anywhere in colombia. - professional growth: we are committed to helping you develop your skills and advance your career. - contrato a termino indefinido: we offer a permanent contract with long-term opportunities. - medicina prepagada: we provide comprehensive prepaid medical insurance for you. - collaborative and creative environment: work with a team of talented and passionate game developers. **responsibilities**: - deliver high-quality testing to ensure our mobile games are bug-free and stable. - develop and execute comprehensive test plans based on detailed game specifications. - communicate effectively with team members to identify and resolve issues promptly. - collaborate with both development and qa teams to improve testing methodologies and processes. **qualifications** requirements**: - excellent english communication skills (written and verbal). - at least 2 year of experience in manual testing. **experience with**: -...
Company description - ** competitive salary.**: - ** contrato a termino indefinido.** - semi-flexible schedules - 100% remote work - ** salud prepagada.**: - professional growth **job description**: we’re seeking an open-minded, adaptable problem solver capable of coordinating with each discipline of game teams, being the primary, creative, and critically-thinking tester for the games, and ensuring high quality releases for our beloved players! this role encompasses everything from taking notes during team meetings to speaking with company leadership about the goings-on and measurements of success for projects. you won’t be simply testing (though you’ll certainly be doing that to a very high standard!), you’ll also be exhibiting and growing skills related to team leadership, strategizing, and independence. we want our team members and players to enjoy their time with us. if you will add to our laid-back but high-performing environment, we would love to have you! **responsibilities**: - delivering effective and efficient testing of game versions so releases are stable - writing and executing test cases based on design documentation - working across disciplines as a point of contact between game teams and the qa department - coordinating testing of projects with internal and external testers - asking clarifying questions and providing information during team meetings to communicate understanding - improving methodologies of the game teams and qa department **qualifications**: **requirements**: experience with: - google docs, sheets, drive - wiki...
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