Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the qa & training supervisor is a senior role within the latam customer service team, responsible for ensuring that customer interactions consistently meet the company’s quality standards. this hands-on role involves designing and delivering training programs, executing quality assurance processes, providing coaching, and generating actionable insights based on performance data. the supervisor will work closely with one qa analyst (with potential for team growth), and has full ownership of the qa framework and training strategy, reporting directly to the customer service manager. what you'll do: - onboarding of new customer service team members across the latam operation. - design and manage the training lifecycle for customer service agents, from initial onboarding to ongoing skill development. - oversee quality control processes during the production stage, ensuring service consistency and adherence to internal standards. - conduct regular 1:1 coaching and feedback sessions with team members to support performance and development. - deliver periodic training sessions to 100% of the customer service team, maintaining engagement and relevance. - facilitate cross-functional training sessions for other departme...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the engineering manager is primarily responsible for the delivery and quality of services in their product team, as well as the culture and morale of the team. the engineering manager also participates on a limited basis in engineering wide improvement activities related to processes, innovation, and ways of working. the impact of this role is that a team is regularly delivering new high quality services in a timely manner, and that any previously delivered or existing service is monitored and maintained. in addition, the team members are fully informed about information relevant to them and given clear expectations, clear justifications, and receive follow up on the impact of their services. the engineering manager provides guidance to direct reports on how to manage their work, while also monitoring and addressing any people management concerns for direct reports, including low performers, high performers, personal development, engagement and job satisfaction, morale and culture, formal performance reviews and any others.ultimately the engineering manager is there to own all aspects of their team. what you'll do: - leads effective delivery of sprint and quarterly goals - creates clarity for the team (sprint, team, career go...
Join to apply for the player support analyst role at rush street interactive join to apply for the player support analyst role at rush street interactive rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. we are looking for a player support analyst to help take our product designers bring our sports betting products to the next level and build an amazing betting experience for our customers. you will have very strong analytical skills and with effective communication, you will have the ability to translate what is needed to both the design and development parts of the team within an agile, fast paced environment. the aim is to deliver beautiful and meaningful user experience for digital product and deliverables within the business account. what you'll do - customer service (chats &emails;) - comply with all established internal protocols - validate and issue courtesies/retentions - review and/or report sports betting/casino activity - report accounts with suspicious activity - report interactions for reassignment to other areas/teams what you'll bring - 1 + years in customer service bpo - bachelor’s degree in any field; or studying. - empathy and assertive communication skills - basic industry knowledge - strong problem-solving skills. - excellent col...
Autorización para el tratamiento de datos personales – candidatos en cumplimiento de la ley 1581 de 2012, del decreto 1377 de 2013 y demás regulaciones aplicables en materia de protección de datos personales en colombia, actuando de manera libre, voluntaria y espontánea, en mi condición de titular de los datos personales que por este medio se recolectan, manifiesto lo siguiente: - autorizo de manera previa, clara, expresa e informada a: (i) rush street interactive colombia s.a.s. (en adelante “rsi”), sociedad legalmente constituida de conformidad con las normas colombianas, identificada con nit. 901.135.239-1, con domicilio en la ciudad de bogotá d.c., (ii) a quien represente en el futuro sus derechos, sucesores o cesionarios de esta, (iii) a sus controlantes, subsidiarias y afiliadas, (iv) así como a las demás empresas que conformen el grupo rush street interactive a nivel internacional (en adelante “grupo rsi”); para tratar mis datos personales conforme con lo establecido en la política de tratamiento de datos personales de rsi y las demás políticas y programas de rsi que regulen la materia. - en ese sentido, mediante la presente, doy mi autorización previa, clara, expresa e informada a rsi para recolectar, almacenar, compilar, procesar, distribuir, usar, circular, mantener la disponibilidad, acceder, suprimir, actualizar, transmitir y/o transferir nacional y/o internacionalmente, y en general, directa o indirectamente dar tratamiento a toda mi información personal que revele en el proceso de reclutamiento y selección, y toda aquella que deba en el futuro revelar a rsi ...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the qa & training supervisor is a senior role within the latam customer service team, responsible for ensuring that customer interactions consistently meet the company’s quality standards. this hands-on role involves designing and delivering training programs, executing quality assurance processes, providing coaching, and generating actionable insights based on performance data. the supervisor will work closely with one qa analyst (with potential for team growth), and has full ownership of the qa framework and training strategy, reporting directly to the customer service manager. what you'll do: onboarding of new customer service team members across the latam operation. design and manage the training lifecycle for customer service agents, from initial onboarding to ongoing skill development. oversee quality control processes during the production stage, ensuring service consistency and adherence to internal standards. conduct regular 1:1 coaching and feedback sessions with team members to support performance and development. deliver periodic training sessions to 100% of the customer service team, maintaining engagement and relevance. facilitate cross-functional training sessions for other departments when needed to ensure alignmen...
Join to apply for the player support analyst role at rush street interactive join to apply for the player support analyst role at rush street interactive rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. we are looking for a player support analyst to help take our product designers bring our sports betting products to the next level and build an amazing betting experience for our customers. you will have very strong analytical skills and with effective communication, you will have the ability to translate what is needed to both the design and development parts of the team within an agile, fast paced environment. the aim is to deliver beautiful and meaningful user experience for digital product and deliverables within the business account. what you'll do customer service (chats &emails) comply with all established internal protocols validate and issue courtesies/retentions review and/or report sports betting/casino activity report accounts with suspicious activity report interactions for reassignment to other areas/teams what you'll bring 1 + years in customer service bpo bachelor’s degree in any field; or studying. empathy and assertive communication skills basic industry knowledge strong problem-solving skills. excellent collaboration abilities. au...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. we’re looking for a senior server engineer to join our team and play a critical role in delivering high-quality, impactful products. this role is ideal for an experienced developer with strong java skills and expertise in building scalable web applications, eager to contribute to complex technical projects while mentoring others and shaping engineering best practices. what you'll do: lead the development of complex features, from scoping to delivery, ensuring top-quality code and seamless integration. collaborate with product owners to transform requirements into actionable plans, identifying technical risks and solutions. design and implement efficient, scalable, and testable solutions using modern engineering practices (e.g., functional programming, restful services). maintain high-quality standards through code reviews, mentoring, and promoting best practices across the team. drive technical roadmaps and initiatives to improve architecture, performance, and team processes. diagnose and solve complex issues, implement automated tests, and support ci/cd pipelines. work with oracle, postgresql, and sql databases while leveraging tools like git, jenkins, gradle, and dropwizard. what we're looking for: 5+ years of experience in back...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the qa & training supervisor is a senior role within the latam customer service team, responsible for ensuring that customer interactions consistently meet the company’s quality standards. this hands-on role involves designing and delivering training programs, executing quality assurance processes, providing coaching, and generating actionable insights based on performance data. the supervisor will work closely with one qa analyst (with potential for team growth), and has full ownership of the qa framework and training strategy, reporting directly to the customer service manager. what you'll do: onboarding of new customer service team members across the latam operation. design and manage the training lifecycle for customer service agents, from initial onboarding to ongoing skill development. oversee quality control processes during the production stage, ensuring service consistency and adherence to internal standards. conduct regular 1:1 coaching and feedback sessions with team members to support performance and development. deliver periodic training sessions to 100% of the customer service team, maintaining engagement and relevance. facilitate cross-functional training sessions for other departments when needed to ensure alignmen...
Join to apply for the poker marketing designer role at rush street interactive. 2 weeks ago be among the first 25 applicants. get ai-powered advice on this job and more exclusive features. rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, operating brands like betrivers.com, playsugarhouse.com, and rushbet.co. we aim to create integrated experiences across online, social, and land-based gaming. we’re seeking a poker marketing designer to elevate our poker brand and promotional campaigns. this role combines creative marketing with product design, ensuring visual elements in-app, on social media, and in digital campaigns capture the energy of our poker product. as part of the poker cx team, reporting to the product director, you will collaborate with marketing to develop impactful visuals that boost player acquisition, engagement, and retention. your designs will enhance user experience, improve conversion rates, and reinforce our poker platform's design. the role involves concept development, strategic thinking, and production to deliver marketing assets effectively. what you'll do - develop engaging visuals for promotions, social media, email campaigns, in-app messaging, and landing pages. - maintain a cohesive look across all marketing materials aligned with the poker brand. - collaborate with marketing and product teams to bring creative campaigns to life. - generate new creative ideas and handle production design for deliverables. - support ui/ux enhancements for in-app creative. - stay updated with trends in poker, online...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the engineering manager is primarily responsible for the delivery and quality of services in their product team, as well as the culture and morale of the team. the engineering manager also participates on a limited basis in engineering wide improvement activities related to processes, innovation, and ways of working. the impact of this role is that a team is regularly delivering new high quality services in a timely manner, and that any previously delivered or existing service is monitored and maintained. in addition, the team members are fully informed about information relevant to them and given clear expectations, clear justifications, and receive follow up on the impact of their services. the engineering manager provides guidance to direct reports on how to manage their work, while also monitoring and addressing any people management concerns for direct reports, including low performers, high performers, personal development, engagement and job satisfaction, morale and culture, formal performance reviews and any others.ultimately the engineering manager is there to own all aspects of their team. what you'll do: - leads effective delivery of sprint and quarterly goals - creates clarity for the team (sprint, team, career go...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the engineering manager is primarily responsible for the delivery and quality of services in their product team, as well as the culture and morale of the team. the engineering manager also participates on a limited basis in engineering wide improvement activities related to processes, innovation, and ways of working. the impact of this role is that a team is regularly delivering new high quality services in a timely manner, and that any previously delivered or existing service is monitored and maintained. in addition, the team members are fully informed about information relevant to them and given clear expectations, clear justifications, and receive follow up on the impact of their services. the engineering manager provides guidance to direct reports on how to manage their work, while also monitoring and addressing any people management concerns for direct reports, including low performers, high performers, personal development, engagement and job satisfaction, morale and culture, formal performance reviews and any others.ultimately the engineering manager is there to own all aspects of their team. what you'll do: - leads effective delivery of sprint and quarterly goals - creates clarity for the team (sprint, team, career go...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the engineering manager is primarily responsible for the delivery and quality of services in their product team, as well as the culture and morale of the team. the engineering manager also participates in engineering-wide improvement activities related to processes, innovation, and ways of working. the impact of this role is that a team is regularly delivering new high-quality services in a timely manner, and that any previously delivered or existing service is monitored and maintained. in addition, the team members are fully informed about information relevant to them and given clear expectations, clear justifications, and receive follow-up on the impact of their services. the engineering manager provides guidance to direct reports on how to manage their work, while also monitoring and addressing any people management concerns for direct reports, including low performers, high performers, personal development, engagement and job satisfaction, morale and culture, formal performance reviews and any others. what you'll do: - leads effective delivery of sprint and quarterly goals - creates clarity for the team (sprint, team, career goals) - resolves a problem independently or effectively involves the right people to address it. - ...
Join to apply for the poker marketing designer role at rush street interactive . 2 weeks ago be among the first 25 applicants. get ai-powered advice on this job and more exclusive features. rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, operating brands like betrivers.com, playsugarhouse.com, and rushbet.co. we aim to create integrated experiences across online, social, and land-based gaming. we’re seeking a poker marketing designer to elevate our poker brand and promotional campaigns. this role combines creative marketing with product design, ensuring visual elements in-app, on social media, and in digital campaigns capture the energy of our poker product. as part of the poker cx team, reporting to the product director, you will collaborate with marketing to develop impactful visuals that boost player acquisition, engagement, and retention. your designs will enhance user experience, improve conversion rates, and reinforce our poker platform's design. the role involves concept development, strategic thinking, and production to deliver marketing assets effectively. what you'll do develop engaging visuals for promotions, social media, email campaigns, in-app messaging, and landing pages. maintain a cohesive look across all marketing materials aligned with the poker brand. collaborate with marketing and product teams to bring creative campaigns to life. generate new creative ideas and handle production design for deliverables. support ui/ux enhancements for in-app creative. stay updated with trends in poker, online gaming, and digit...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the engineering manager is primarily responsible for the delivery and quality of services in their product team, as well as the culture and morale of the team. the engineering manager also participates on a limited basis in engineering wide improvement activities related to processes, innovation, and ways of working. the impact of this role is that a team is regularly delivering new high quality services in a timely manner, and that any previously delivered or existing service is monitored and maintained. in addition, the team members are fully informed about information relevant to them and given clear expectations, clear justifications, and receive follow up on the impact of their services. the engineering manager provides guidance to direct reports on how to manage their work, while also monitoring and addressing any people management concerns for direct reports, including low performers, high performers, personal development, engagement and job satisfaction, morale and culture, formal performance reviews and any others.ultimately the engineering manager is there to own all aspects of their team. what you'll do: leads effective delivery of sprint and quarterly goals creates clarity for the team (sprint, team, career goals) solv...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the engineering manager is primarily responsible for the delivery and quality of services in their product team, as well as the culture and morale of the team. the engineering manager also participates in engineering-wide improvement activities related to processes, innovation, and ways of working. the impact of this role is that a team is regularly delivering new high-quality services in a timely manner, and that any previously delivered or existing service is monitored and maintained. in addition, the team members are fully informed about information relevant to them and given clear expectations, clear justifications, and receive follow-up on the impact of their services. the engineering manager provides guidance to direct reports on how to manage their work, while also monitoring and addressing any people management concerns for direct reports, including low performers, high performers, personal development, engagement and job satisfaction, morale and culture, formal performance reviews and any others. what you'll do: leads effective delivery of sprint and quarterly goals creates clarity for the team (sprint, team, career goals) resolves a problem independently or effectively involves the right people to address it. communicate...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the engineering manager is primarily responsible for the delivery and quality of services in their product team, as well as the culture and morale of the team. the engineering manager also participates on a limited basis in engineering wide improvement activities related to processes, innovation, and ways of working. the impact of this role is that a team is regularly delivering new high quality services in a timely manner, and that any previously delivered or existing service is monitored and maintained. in addition, the team members are fully informed about information relevant to them and given clear expectations, clear justifications, and receive follow up on the impact of their services. the engineering manager provides guidance to direct reports on how to manage their work, while also monitoring and addressing any people management concerns for direct reports, including low performers, high performers, personal development, engagement and job satisfaction, morale and culture, formal performance reviews and any others.ultimately the engineering manager is there to own all aspects of their team. what you'll do: leads effective delivery of sprint and quarterly goals creates clarity for the team (sprint, team, career goals) solv...
Autorización para el tratamiento de datos personales – candidatos en cumplimiento de la ley 1581 de 2012, del decreto 1377 de 2013 y demás regulaciones aplicables en materia de protección de datos personales en colombia, actuando de manera libre, voluntaria y espontánea, en mi condición de titular de los datos personales que por este medio se recolectan, manifiesto lo siguiente: autorizo de manera previa, clara, expresa e informada a: (i) rush street interactive colombia s.a.s. (en adelante “rsi”), sociedad legalmente constituida de conformidad con las normas colombianas, identificada con nit. 901.135.239-1, con domicilio en la ciudad de bogotá d.c., (ii) a quien represente en el futuro sus derechos, sucesores o cesionarios de esta, (iii) a sus controlantes, subsidiarias y afiliadas, (iv) así como a las demás empresas que conformen el grupo rush street interactive a nivel internacional (en adelante “grupo rsi”); para tratar mis datos personales conforme con lo establecido en la política de tratamiento de datos personales de rsi y las demás políticas y programas de rsi que regulen la materia. en ese sentido, mediante la presente, doy mi autorización previa, clara, expresa e informada a rsi para recolectar, almacenar, compilar, procesar, distribuir, usar, circular, mantener la disponibilidad, acceder, suprimir, actualizar, transmitir y/o transferir nacional y/o internacionalmente, y en general, directa o indirectamente dar tratamiento a toda mi información personal que revele en el proceso de reclutamiento y selección, y toda aquella que deba en el futuro revelar a rsi y a ot...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. we’re searching for a product designer focused on poker growth & promotions to take our poker brand and campaign creative to the next level. this role is an exciting opportunity to blend creative marketing with product design, ensuring that every visual touchpoint, whether in-app, on social media, or in digital campaigns, captures the energy and excitement of our poker product. as part of the poker cx team, you will report to the product director while working closely with the marketing team to develop high-impact visuals that drive player acquisition, engagement, and retention. your designs will enhance the player experience, improve conversion, and strengthen the poker platform design. this role will be a mix of fresh concept development, strategic thinking, and production design to ensure the successful execution of all campaign deliverables. what you'll do: develop engaging visuals for poker promotions, social media, email campaigns, in-app messaging, and landing pages. ensure a cohesive look and feel across marketing materials, aligning with the poker brand and product experience. work collaboratively with the poker marketing and product teams to bring campaigns to life with effective and visually compelling creative. concept...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the engineering manager is primarily responsible for the delivery and quality of services in their product team, as well as the culture and morale of the team. the engineering manager also participates in engineering-wide improvement activities related to processes, innovation, and ways of working. the impact of this role is that a team is regularly delivering new high-quality services in a timely manner, and that any previously delivered or existing service is monitored and maintained. in addition, the team members are fully informed about information relevant to them and given clear expectations, clear justifications, and receive follow-up on the impact of their services. the engineering manager provides guidance to direct reports on how to manage their work, while also monitoring and addressing any people management concerns for direct reports, including low performers, high performers, personal development, engagement and job satisfaction, morale and culture, formal performance reviews and any others. what you'll do: leads effective delivery of sprint and quarterly goals creates clarity for the team (sprint, team, career goals) resolves a problem independently or effectively involves the right people to address it. communicate...
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