Job schedule: supervisor shift: 8 am - 5 pm (monday to friday) agent shifts: 6 am - 2 pm & 2 pm - 10 pm (monday to saturday) sunday to friday schedule for additional coverage job description join our dynamic team at sci, where we value smart individuals with excellent support skills and a positive attitude. be part of an organization committed to maintaining the integrity of our technology products and ensuring customer satisfaction. we operate in a multi-shift environment with both internal and remote staff, providing support for on-prem and cloud-based systems. roles and responsibilities: provide service desk support by identifying, researching, escalating, and resolving technical problems or requests (hardware and software). facilitate issue identification and analysis, investigate and resolve technical issues, and track request resolution. build relationships with customers and test hardware & software products. tier 1 support for end-user computer software and hardware issues. manage service desk requests, including account administration, equipment requisitioning, provisioning, and asset tracking. collect and aggregate environmental data for planning and modeling. develop and share system process documentation and common issue resolution procedures via knowledgebase. skills: excellent written and verbal communication skills in english and spanish. strong analytical thinking and problem-solving skills. development-driven decision-maker with the ability to identify leads and needs. mentorship mentality with the ability to translate goals into actions. detail-oriente...
Turn business requirements into technology solutions as a senior software project manager at sci, driving the integrity of our technology products and customer satisfaction. experience levels: - junior: 1-3 years - medium: 3-5 years - senior: 5-10 years - master: more than 10 years responsibilities: - coordinate cross-discipline teams, manage client relationships, and interact with product managers and organizational units. - define project objectives, scope, schedule, estimations, resources, and risks. - work with the core team to define okrs, address critical path issues, and prepare a risk management plan. - develop, track, and analyze program key performance indicators, providing detailed status updates. - manage pmo department reporting dashboards, allocate tasks, and lead teams to execute objectives. - mentor team members, facilitate meetings, and organize meeting minutes. - establish common goals across multiple teams, drive cross-functional project teams, and create/maintain project documentation. - exposure to new product development and/or fuel and fleet integration industry environment. - translation of ui/ux design wireframes and templates to current requirements. skills: - management-driven decision-maker with excellent leadership and communication skills. - analytical thinking, problem-solving, and organizational skills. - mentorship mentality with the ability to work in a dynamic, fast-paced environment. - strong communication skills to interact with agile team members (scrum + kanban). - detail-oriented and eager to learn new skills and tools. - profic...
Job schedule: - supervisor shift: 8 am - 5 pm (monday to friday) - agent shifts： - 6 am - 2 pm & 2 pm - 10 pm (monday to saturday) - sunday to friday schedule for additional coverage job description we are seeking a dynamic and skilled individual to join our team at sci, where we value smart individuals with excellent support skills and a positive attitude. as part of our organization, you will be committed to maintaining the integrity of our technology products and ensuring customer satisfaction. we operate in a multi-shift environment with both internal and remote staff, providing support for on-prem and cloud-based systems. roles and responsibilities: - provide service desk support by identifying, researching, escalating, and resolving technical problems or requests (hardware and software). - facilitate issue identification and analysis, investigate and resolve technical issues, and track request resolution. - build relationships with customers and test hardware & software products. - tier 1 support for end-user computer software and hardware issues. - manage service desk requests, including account administration, equipment requisitioning, provisioning, and asset tracking. - collect and aggregate environmental data for planning and modeling. - develop and share system process documentation and common issue resolution procedures via knowledgebase. skills: - excellent written and verbal communication skills in english. - strong analytical thinking and problem-solving skills. - development-driven decision-maker with the ability to identify leads and needs. - mentor...
Job schedule: supervisor shift: 8 am - 5 pm (monday to friday) agent shifts: 6 am - 2 pm & 2 pm - 10 pm (monday to saturday) sunday to friday schedule for additional coverage job description join our dynamic team at sci, where we value smart individuals with excellent support skills and a positive attitude. be part of an organization committed to maintaining the integrity of our technology products and ensuring customer satisfaction. we operate in a multi-shift environment with both internal and remote staff, providing support for on-prem and cloud-based systems. roles and responsibilities: provide service desk support by identifying, researching, escalating, and resolving technical problems or requests (hardware and software). facilitate issue identification and analysis, investigate and resolve technical issues, and track request resolution. build relationships with customers and test hardware & software products. tier 1 support for end-user computer software and hardware issues. manage service desk requests, including account administration, equipment requisitioning, provisioning, and asset tracking. collect and aggregate environmental data for planning and modeling. develop and share system process documentation and common issue resolution procedures via knowledgebase. skills: excellent written and verbal communication skills in english and spanish. strong analytical thinking and problem-solving skills. development-driven decision-maker with the ability to identify leads and needs. mentorship mentality with the ability to translate goals into actions. deta...
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