Handle inbound calls, multiple coming from the client services line and direct phone number. agents for this role will need excellent communication (written and verbal) skills specifically in the english language. needs to be a quick thinker, organized, and can perform tasks independently. needs to be outgoing and eager to assist customers (general managers, management companies, etc.). excellent problem-solving, multi-tasking, and interpersonal skills. knowledgeable with ms office suite. ability to identify trends within process and escalate them accordingly to find a solution. assist support with escalated customers, handle cancellations, legal entity, and understand all cs processes. ability to collaborate with other departments to resolve client concerns. strong experience in doing support via inbound, outbound calls, as well as emails. #j-18808-ljbffr...
Job description: the senior fp&a; will be responsible for assisting the avp of fp&a; and providing organized and detail-oriented financial reporting analysis and support within the finance division of a growing financial company. they will assist in supervising, managing, and coordinating fp&a; personnel. responsibilities: 1. assist the avp of fp&a; in supervising staff, providing oversight, and participating in functions such as: 2. implementing monthly reporting for departmental budget owners and reviewing financial results regularly. 3. supporting financial reporting applications. 4. analyzing and consolidating annual, quarterly, and monthly forecast processes, including communication and coordination with budget owners, building templates, training staff, and analyzing received information. 5. providing monthly expense analysis and commentaries. 6. assisting with budgeting, financial statements, loan covenants, cash-flow monitoring, and variance analysis. 7. organizing and analyzing financial statements, monthly reports, and cash flow reports. 8. monitoring and maintaining the integrity of the gl accounting system, especially the chart of accounts and subaccounts. 9. updating and maintaining policies and procedures. 10. managing financial staff results through coaching, counseling, disciplining, planning, monitoring, and performance assessment. 11. performing other related duties as assigned by the supervisor. 12. taking personal responsibility, leading by example, and guiding the team to achieve solutions beneficial for all. 13. developing individual ...
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