Superside is the creative accelerator for ambitious smbs, delivering top-tier design and marketing solutions at scale. our smb customers are a key part of our growth, and this role is all about helping them thrive. you'll own a portfolio of ~30 accounts, ensuring they get maximum value from superside—driving adoption, deepening engagement, and uncovering expansion opportunities. this role requires a balance of high-touch relationship management and scalable strategies, using smart processes and technology to create an exceptional customer experience. this role is different from a customer support position. it requires a proactive approach to our customers, understanding their strategy and future needs before any issues arise. candidates who will succeed in this role have first and foremost experience with account management and a true customer-centric mindset. what you'll do: own and grow a portfolio of ~30 smb customers, ensuring retention, satisfaction, and expansion. lead customers through onboarding, training, and adoption to maximize their use of superside. identify opportunities to expand services and drive customer growth. partner with creative, operations, and support teams to resolve issues and optimize outcomes. build and execute scalable success strategies to keep engagement high across multiple accounts. analyze customer trends, flag risks early, and proactively offer solutions. what you'll need to succeed: 5+ years in customer-facing roles (account management, csm, or similar), ideally in a creative agency or saas. bachelor's degree in marketing, business, comm...
Superside is the creative accelerator for ambitioussmbs, delivering top-tier design and marketing solutions at scale. our smb customers are a key part of our growth, and this role isall about helping them thrive. you'll own a portfolio of ~30accounts, ensuring they get maximum value from superside—drivingadoption, deepening engagement, and uncovering expansionopportunities. this role requires a balance of high-touchrelationship management and scalable strategies, using smartprocesses and technology to create an exceptional customerexperience. this role is different from a customer supportposition. it requires a proactive approach to our customers,understanding their strategy and future needs before any issuesarise. candidates who will succeed in this role have first andforemost experience with account management and a truecustomer-centric mindset. what you'll do: 1. own and grow aportfolio of ~30 smb customers, ensuring retention, satisfaction,and expansion. 2. lead customers through onboarding, training, andadoption to maximize their use of superside. 3. identifyopportunities to expand services and drive customer growth. 4. partner with creative, operations, and support teams to resolveissues and optimize outcomes. 5. build and execute scalable successstrategies to keep engagement high across multiple accounts. 6. analyze customer trends, flag risks early, and proactively offersolutions. what you'll need to succeed: 1. 5+ years incustomer-facing roles (account management, csm, or similar),ideally in a creative agency or saas. 2. bachelor's degree inmarketing, business...
Superside is expanding its customer success team andlooking for an experienced csm team lead with deep expertise in themarketing domain to manage a team of customer success managerssupporting enterprise customers like vimeo, reddit, figma, and novartis. at superside, customer success goes beyond accountmanagement - it’s about driving strategic value for our customersand ensuring they maximize the potential of ai-powered creativeservices. with these services, we help customers drive revenue,gain efficiencies, and develop new organizational capabilities. ifyou have strong business acumen, a customer-centric mindset, andlove to enable teams, this role is for you. what you'll do: - ownand deliver on key priorities for your assigned portfolio of enterprise customers. - engage with and advise senior stakeholders,driving adoption and strategic alignment. - act as a trustedescalation point, ensuring customer challenges are resolvedeffectively. - gather and synthesize customer feedback to improve superside’s services and processes. - enhance the customer journey,identifying opportunities to improve experience and value. -provide clear direction and alignment, ensuring your team operateswith focus and purpose. - coach, develop, and empower csms throughstructured l&d; and hands-on mentorship. - foster ahigh-performance culture, setting clear expectations and managingperformance. - ensure the team meets financial and operationaltargets, driving retention and expansion. - identify and executeoperational improvements that optimize team effectiveness. whatyou'll need to succeed: ...
Superside is looking for a strategic and experienced enterprise customer success manager to manage a portfolio of 15–20 high-value enterprise customers, including some of the most innovative brands in tech, ecommerce, and healthcare.this is not a support role. it’s a strategic partner position that blends customer success, account management, and marketing strategy. you’ll work directly with senior stakeholders (cmos, brand and growth leads), helping them unlock the full potential of superside’s ai-powered creative services to drive revenue, efficiency, and innovation.you’ll have the opportunity to make a real impact, supported by robust onboarding and well-documented processes to help you hit the ground running.what you'll do:own key relationships across enterprise accounts, aligning creative strategies with customer business objectives.monitor account health, identify expansion opportunities, and mitigate risk.partner with sales and solution architects to execute strategic growth plans.ensure customers fully leverage superside’s services by driving adoption, sharing best practices, and guiding change management.collaborate with creative project managers, creative leads, and specialist teams (video, ai, web) to deliver seamless execution across multiple workstreams.lead strategic planning sessions and qbrs with vp- and c-level stakeholders, highlighting roi and business impact.capture feedback and trends across accounts, influencing internal improvements to superside’s product and service delivery.what you'll need to succeed:5+ years of customer success, account management...
Superside is looking for a creative lead who is deeply passionate about video production in the advertising sector. as a key member of the video services team, you will guide a group of talented video professionals to produce innovative content for high-profile customers like meta, amazon, salesforce, red bull, and shopify. we're looking for a leader who is as comfortable working hands-on with projects as they are in directing the creative efforts of their team. reporting to the creative director of video services, you’ll foster the growth and development of your team. you will ensure that the work you oversee maintains the highest standards of quality and that your team members have the tools and support they need to thrive. what you'll do lead creative video projects from brief to final delivery, ensuring excellence at every stage. manage a team of multidisciplinary creatives, setting a high bar for output and collaboration. present concepts and solutions directly to customers, ensuring a smooth and positive experience. mentor and upskill your team, sharing expertise in your area of specialty (e.g., editing, concepting, cinematography). ensure your team’s work aligns with brand guidelines and pushes creative boundaries. champion new tools, techniques, and processes to improve efficiency and quality. monitor performance, utilization, and resourcing needs to support department growth. create a strong team culture rooted in healthy work practices, creative problem-solving, and continuous learning. what you'll need to succeed 3+ years leading creative video teams in a fast-pa...
Superside is looking for a strategic and experienced enterprise customer success manager to manage a portfolio of 15–20 high-value enterprise customers, including some of the most innovative brands in tech, ecommerce, and healthcare. this is not a support role. it’s a strategic partner position that blends customer success, account management, and marketing strategy. you’ll work directly with senior stakeholders (cmos, brand and growth leads), helping them unlock the full potential of superside’s ai-powered creative services to drive revenue, efficiency, and innovation. you’ll have the opportunity to make a real impact, supported by robust onboarding and well-documented processes to help you hit the ground running. what you'll do: own key relationships across enterprise accounts, aligning creative strategies with customer business objectives. monitor account health, identify expansion opportunities, and mitigate risk. partner with sales and solution architects to execute strategic growth plans. ensure customers fully leverage superside’s services by driving adoption, sharing best practices, and guiding change management. collaborate with creative project managers, creative leads, and specialist teams (video, ai, web) to deliver seamless execution across multiple workstreams. lead strategic planning sessions and qbrs with vp- and c-level stakeholders, highlighting roi and business impact. capture feedback and trends across accounts, influencing internal improvements to superside’s product and service delivery. what you'll need to succeed: 5+ years of customer success, accoun...
Superside is expanding its customer success team and looking for an experienced csm team lead with deep expertise in the marketing domain to manage a team of customer success managers supporting enterprise customers like vimeo, reddit, figma, and novartis. at superside, customer success goes beyond account management - it’s about driving strategic value for our customers and ensuring they maximize the potential of ai-powered creative services. with these services, we help customers drive revenue, gain efficiencies, and develop new organizational capabilities. if you have strong business acumen, a customer-centric mindset, and love to enable teams, this role is for you. what you'll do: own and deliver on key priorities for your assigned portfolio of enterprise customers. engage with and advise senior stakeholders, driving adoption and strategic alignment. act as a trusted escalation point, ensuring customer challenges are resolved effectively. gather and synthesize customer feedback to improve superside’s services and processes. enhance the customer journey, identifying opportunities to improve experience and value. provide clear direction and alignment, ensuring your team operates with focus and purpose. coach, develop, and empower csms through structured l&d and hands-on mentorship. foster a high-performance culture, setting clear expectations and managing performance. ensure the team meets financial and operational targets, driving retention and expansion. identify and execute operational improvements that optimize team effectiveness. what you'll need to succeed: 10+ year...
Superside is the creative accelerator for ambitious smbs, delivering top-tier design and marketing solutions at scale. our smb customers are a key part of our growth, and this role is all about helping them thrive. you'll own a portfolio of ~30 accounts, ensuring they get maximum value from superside—driving adoption, deepening engagement, and uncovering expansion opportunities. this role requires a balance of high-touch relationship management and scalable strategies, using smart processes and technology to create an exceptional customer experience. this role is different from a customer support position. it requires a proactive approach to our customers, understanding their strategy and future needs before any issues arise. candidates who will succeed in this role have first and foremost experience with account management and a true customer-centric mindset. what you'll do: own and grow a portfolio of ~30 smb customers, ensuring retention, satisfaction, and expansion. lead customers through onboarding, training, and adoption to maximize their use of superside. identify opportunities to expand services and drive customer growth. partner with creative, operations, and support teams to resolve issues and optimize outcomes. build and execute scalable success strategies to keep engagement high across multiple accounts. analyze customer trends, flag risks early, and proactively offer solutions. what you'll need to succeed: 5+ years in customer-facing roles (account management, csm, or similar), ideally in a creative agency or saas. bachelor's degree in marketing, business, comm...
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