From enabling companies to flourish, to helping careers bloom. supportninja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. our vision is to show the world a better way to outsource by developing the best people, implementing cutting-edge technology, and challenging the status quo. we change the game by prioritizing fun in our workplace. by joining our team, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture. the content moderator is responsible for reviewing and moderating user-generated content to ensure that it meets the organization's standards and guidelines. the position will use a variety of tools and processes to identify and remove content that is inappropriate, harmful, or violates the platform's terms of use. what does a day in the life of a content moderator look like? review and moderate user-generated content, including text, images, and other web-based content according to the organization’s policies and guidelines. use content moderation tools and processes to identify and remove inappropriate, harmful, or violating content. escalate complex or sensitive issues to more senior content moderators or leadership. adhere to company policies and procedures. meet or exceed performance targets for related kpis. continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules. collaborate with other departments as needed. maintain a positive, empath...
From enabling companies to flourish, to helping careers bloom. supportninja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. our vision is to show the world a better way to outsource by developing the best people, implementing cutting-edge technology, and challenging the status quo. we change the game by prioritizing fun in our workplace. by joining our team, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture. what does a day in the life of an implementation specialist look like? manage multiple implementation projects simultaneously, ensuring they are delivered on time and within scope. conduct discovery/requirements gathering sessions, providing and maintaining the resulting design documentation throughout the implementation. conduct gap analysis of existing client systems and programs; identifying any key challenges and defining solutions so our clients have a smooth transition to products and services. provide solution analysis and configuration plans, aligning client specific requirements with project scope, providing exceptional client and value-added service. configure the application in accordance with business requirements and processes defined. lead executive stakeholder meetings, both internally and client-side. consult with clients on how to best manage change within their organization. provide feedback to the product, development, cs and sales team on industry trends. work with the project manager to update clients ...
The customer service representative ii is responsible for handling complex customer inquiries and resolving customer issues in a timely and professional manner. **what does a day in the life as a customer service representative look like?**: - provides in-depth information about products and services to customers - resolves complex customer issues in a timely and efficient manner - follows up with customers to ensure that their issues have been resolved to their satisfaction - continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules - collaborates with other departments as needed to resolve customer issues - maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times - adheres to company policies and procedures - meets or exceeds performance targets for related kpi’s - performs other duties as assigned **what are the required qualifications of a customer service representative?**: - must have high school diploma or equivalent - 1 year of previous customer service experience, preferably in a call center environment - fluent in portuguese, spanish & english languages, both verbal and written - strong communication skills, both verbal and written - knowledge and experience with a crm preferred - online casino/betting knowledge - social media and discord know how - social media & discord support is a plus abetterwaytogrow...
**why we’re awesome?** supportninja is redefining the outsourcing space. our mission is to “show the world a better way to outsource”. **what does this mean?** we work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. our services include customer support for apps, content moderation for streaming music services, b2b lead generation for saas companies, and back-office support for one of the world’s largest nonprofits. our client roster includes hoteltonight, warner music/level, and more. supportninja is one of the 100 fastest-growing private companies in the us, one of the fastest-growing companies to come out of austin, a recipient of the austin a-list awards, and has been listed as a best place to work. join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year! **what you will do**: - execute fast, accurate transaction processing including data parsing, data entry, and data enrichment - closely follow process workflows, and support the implementation of projects as directed by leadership - collaborate closely with team leader or manager regarding issues or concerns with daily tasks and activities - enrich data through research, and generate reports and analytics as needed - consistently perform with high accuracy and attention to detail - review tasks of junior members for completion and quality of work **who you are**: - at least 2 years of experience as a data processing analyst or similar role - strong written and verbal communication s...
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