Sutherland bogota, d. c. capital district, colombia actimize software engineer sutherland bogota, d. c. capital district, colombia 6 hours ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. company des...
Company description: artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique ...
Company description: at sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they're made for. we do that by combining human-centered design with the scale & accuracy of real-time analytics, ai, cognitive technology, and automation. job description: sutherland is seeking an organized and reliable person to join us as a manager - customer experience. we are a group of driven and supportive individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! company description at sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they're made for. we do that by combining human-centered design with the scale & accuracy of real-time analytics, ai, cognitive technology, and automation. job description customer experience managers in this role get to: collect and analyze customer feedback: this feedback that comes through internal and external channels is collected and analyzed to identify and act on every opportunity - and so that the manager can champion the voice of the customer. ensure compliance: with key initiatives, tracking complaints, reporting on status, and managing projects that result in identified issues being prevented or mitigated for future customers. build a positive experience: cause a measurable reduction in negative comments by tracking and ensuring the dissemination of best practices that result in positive customer ...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: professionals in this role get to: set the path to success: support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and / or new hires. build the company: identify and recruit the best-fit personnel to help drive the team and company to higher levels. strengthen relationships: establish and maintain communication with outside resources to help build a network for sourcing qualified applicants. support the team: facilit...
Company description: company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: we’re looking for a skilled data consultant to join our value realization services (vrs) team. in this role, you’ll collaborate with nice business consultants, sales executives, customer success managers, and clients to deliver actionable, data-driven that enhance contact center operations. this is a hands-on role focused on designing, developing, and maintaining automated business intelligence (bi) solutions, analyzing data, unlocking the value of nice products andtranslating complex insights into clear recommendations. if you’re passionate about analytics, storytelling with data, and creating business impact, we’d love to meet you. qualifications: technical delivery & analytics design, develop, and maintain end-to-end data projects -from requirements gathe...
Company description: sutherland is seeking a strategic-thinking and analytical person to join us as the lead - talent acquisition (leadership hiring). we are a group of energetic and driven individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description: leads in this role get to: - build the company: identify and recruit the best-fit personnel to help drive the team and company to higher levels. - set the path to success: support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and/or new hires. - strengthen relationships: establish and maintain communication with team members; understand needs, resolve issues, and meet expectations. - drive sutherland forward: make recommendations to enhance processes and boost ease and efficiency. - keep sutherland grounded: support, create, and oversee proper documentation of processes and/or employees and ensure adherence to policies and guidelines. - take the lead: provide strategic input on best sourcing channels and serve as a primary source of staffing and recruitment strategy advice, consultation, and education. qualifications: our most successful candidates will have: - strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner. - reliability in following through with commitments and responsibilities. - ability to work in a fast-paced environment. - ability to efficiently manage time and keep trac...
Sutherland esta buscando estudiantes para realizar practicas, personas entusiastas y con excelentes habilidades sociales, para hacer parte de nuestro equipo de engagement. estamos buscando estudiantes de comunicacion social, mercadeo, publicidad o afines, para apoyar a nuestro equipo de engagement en liderar en todas las actividades y eventos de fidelizacion de nuestros empleados durante el semestre. si tienes habilidades en fotografia y video manejo de ms office (excel, power point, word, and outlook) basico disponibilidad de lunes a viernes habilidades en ingles sobre el promedio b1/b1h aplica con nosotros!!!...
What will you do? you?ll provide outstanding customer service over the phone ? supporting individuals, offering guidance, and delivering real solutions that make a difference. every conversation is a chance to turn someone's day around. no students! when do you start? - start date: september 3rd, 2025 - training: 20 days of on-site, full-time training - training schedule: monday to friday, 8am - 9 pm - location: americas site work modality: - 100% on-site at our americas office - we offer ongoing performance coaching to support your development hours of operation: - 42 hours per week - 2 rotating days off - must be available for rotating shifts (7 am - 9 pm) what?s in it for you? - monthly salary: $2,500,000 cop - performance bonus: up to $600,000 cop extra each month! why join us? - stable, long-term employment with punctual payments - full training provided to set you up for success - a dynamic, professional environment focused on growth - be part of a meaningful campaign that has real impact in people?s financial lives what do you need? - english level: b2 (you'll be assisting english-speaking customers) - strong communication skills and a passion for service ready to take on this new challenge? - apply now and take the next step in your career journey!...
Sutherland esta buscando practicante tecnicos/tecnologos admnistrativo o en recursos humanos para apoyar a nuestro equipo de recursos humanos en las afiliaciones a seguridad social. auxilio de salario minimo completo al 100%, trabajo presencial en puente aranda, excelente oportunidades de aprendizaje!...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: support direct customer support teams, business partners and customers globally to address the related product issues and resolve high-level issues acting as a level 2. maintain quality and on-going internal and external communication throughout your analysis. provide high level of support and minimize r&d escalations. prioritize daily missions/cases and mange critical issues and situations. contribute to the knowledge base, document troubleshooting and prob...
The project manager is responsible of planning and controlling the diverse activities required to deliver projects to final customers on time, on budget, and with the required quality, despite risks and issues. lead activities to foresee risks and issues and create the required mitigation plans. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! main responsibilities and deliverables strengthen relationships: end-to-end management of a project or program of projects including: - scope management - time management - cost management (budgeting, forecasting, revenue, etc.) - quality management - human resource/ personnel management - communications management - risk management - procurement/subcontractor management - stakeholder (internal and external) management - manage all phases of project – initiation, planning, execution, monitor and control and closing - effective use of nice project management methodology, processes, tools, techniques and templates. in doing so, define project tasks and prepare project plans. monitor, manage, and communicate project progress. manage project scope and scope changes. manage & motivate the team assigned to the project. provide feedback regarding their performances. - being the single point of contact for assigned projects and represent nice or - - business unit in internal and external /customer forums by providing effective communication. act as a trusted adviser for assigned clients and assist with the development of roadmaps and other long...
Sutherland bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the sr associate manager-talent acquisition role at sutherland sutherland bogota, d.c., capital district, colombia 1 day ago be among the first 25 applicants join to apply for the sr associate manager-talent acquisition role at sutherland company description at sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they're made for. we do that by combining human-centered design with the scale & accuracy of real-time analytics, ai, cognitive technology and automation company description at sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they're made for. we do that by combining human-centered design with the scale & accuracy of real-time analytics, ai, cognitive technology and automation job description - recruits permanent, graduate, and temporary associates in the organizations in accordance with hr guidelines and the recruitment team. - implements the onboarding process for new hires. - strategic talent sourcing: - collaborates with hiring managers to understand staffing requirements. - develops sourcing strategies to attract qualified candidates. - utilizes various channels (such as job boards, social media, and referrals) to identify potential hires. - candidate assessment and screening: - reviews resumes and conducts initial screenings. - assesses candidates’ skills, experi...
Company description: artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: the creative director, global talent brand role is an exciting opportunity to lead the development and management of enterprise employment brand initiatives, strategies, and candidate experience activities that position sutherland as an employer of choice and distinguish us in the market. the person in this role will lead a team of graphic designers and content creators to craft the voice of sutherland talent acquisition across multiple candidate engagemen...
Job description: estamos buscando un practicante sena detallista y analítico para nuestro equipo legal en bogotá, colombia. este rol ofrece una emocionante oportunidad de trabajar con un equipo legal dinámico, enfocado en derecho laboral y asuntos relacionados con el sena. - realizar investigaciones y análisis jurídicos exhaustivos sobre la legislación laboral colombiana y la normativa del sena - redactar, revisar y corregir documentos legales relacionados con procedimientos del sena y asuntos de derecho laboral - asistir en la preparación y archivo de la documentación relacionada con el sena para la organización - colaborar con otros miembros del equipo para garantizar el cumplimiento de los requisitos del sena y la normativa laboral - brindar apoyo y orientación legal a los departamentos internos en temas relacionados con el sena - mantenerse al día con los cambios en las leyes laborales colombianas y las regulaciones del sena - participar en reuniones y discusiones con representantes del sena cuando sea necesario - mantener archivos y registros legales organizados y precisos qualifications: - título de abogado de una universidad colombiana acreditada - certificación sena o participación activa en un programa sena - experiencia previa en práctica o pasantía jurídica, preferiblemente en derecho laboral o asuntos relacionados con el sena - sólido conocimiento de la legislación laboral colombiana y de las normas del sena - excelentes habilidades analíticas y de investigación jurídica - dominio de software jurídico y bases de datos - excelentes habilida...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: sutherland is seeking an experienced integration engineer to deliver the technical aspects of product deployments for nice systems' customers. this is a technical consulting role which involves direct interaction with customers to understand their business data and to design and implement creative solutions to integrate the data with the nice performance management application. nice integration engineers also design and develop end-user functionality such as forms, workflows and reports for customer implementations. main responsibilities and deliverables strengthen relationships: • implement custom deployments of the nice product suite for clients • integrate nice's applications with other enterprise systems and data sources using etl, xml, and scripting langua...
Company description company description we are one sutherland— a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description we’re looking for a skilled data consultant to join our value realization services (vrs) team. in this role, you’ll collaborate with nice business consultants, sales executives, customer success managers, and clients to deliver actionable, data-driven that enhance contact center operations. this is a hands-on role focused on designing, developing, and maintaining automated business intelligence (bi) solutions, analyzing data, unlocking the value of nice products andtranslating complex insights into clear recommendations. if you’re passionate about analytics, storytelling with data, and creating business impact, we’d love to meet you. qualifications technical delivery & analytics - design, develop, and maintain end-to-end data projects -from requirements gather...
Company description: ¡somos una comunidad global de más de 40.000 personas en más de 20 países que creemos en hacer las cosas con excelencia y corazón! nos especializamos en brindar soluciones de experiencia al cliente (cx), tecnología y transformación digital a algunas de las marcas más reconocidas del mundo. en colombia, hemos crecido con fuerza, y somos reconocidos por ofrecer un ambiente inclusivo, dinámico y lleno de oportunidades para crecer desde cero. aquí valoramos el talento joven: creemos que con buena actitud, ganas de aprender y compromiso, puedes construir una gran carrera profesional. Únete a un equipo donde se trabaja duro, se aprende todos los días y también se disfruta el camino. ¡en sutherland tu voz cuenta! job description: nos encontramos en la búsqueda de un estudiante en etapa de práctica que desee iniciar su carrera profesional en el área de nómina. esta posición es ideal para personas proactivas, organizadas y con interés en adquirir conocimientos en los procesos administrativos y operativos relacionados con la gestión del talento humano y la liquidación de nómina. responsabilidades: - apoyar en el proceso de liquidación de nómina, seguridad social y prestaciones sociales. - colaborar en la recopilación y verificación de novedades de personal. - ayudar en la actualización de bases de datos y expedientes de empleados. - brindar soporte en la atención a colaboradores respecto a temas relacionados con pagos y beneficios. - participar en actividades administrativas del área de talento humano. qualifications: - estudiant...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: sr. associates in this role get to: 1. be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level, abandonment %, line adherence, handling capacity, and sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. 2. extend support: make real-time call outs on performance and...
Job description: estamos buscando un practicante sena detallista y analítico para nuestro equipo legal en bogotá, colombia. este rol ofrece una emocionante oportunidad de trabajar con un equipo legal dinámico, enfocado en derecho laboral y asuntos relacionados con el sena. - realizar investigaciones y análisis jurídicos exhaustivos sobre la legislación laboral colombiana y la normativa del sena - redactar, revisar y corregir documentos legales relacionados con procedimientos del sena y asuntos de derecho laboral - asistir en la preparación y archivo de la documentación relacionada con el sena para la organización - colaborar con otros miembros del equipo para garantizar el cumplimiento de los requisitos del sena y la normativa laboral - brindar apoyo y orientación legal a los departamentos internos en temas relacionados con el sena - mantenerse al día con los cambios en las leyes laborales colombianas y las regulaciones del sena - participar en reuniones y discusiones con representantes del sena cuando sea necesario - mantener archivos y registros legales organizados y precisos qualifications: - título de abogado de una universidad colombiana acreditada - certificación sena o participación activa en un programa sena - experiencia previa en práctica o pasantía jurídica, preferiblemente en derecho laboral o asuntos relacionados con el sena - sólido conocimiento de la legislación laboral colombiana y de las normas del sena - excelentes habilidades analíticas y de investigación jurídica - dominio de software jurídico y bases de datos - excelentes habilida...
What will you do? you?ll provide outstanding customer service over the phone ? supporting individuals, offering guidance, and delivering real solutions that make a difference. every conversation is a chance to turn someone's day around. no students! when do you start? - start date: september 3rd, 2025 - training: 20 days of on-site, full-time training - training schedule: monday to friday, 8am - 9 pm - location: americas site work modality: - 100% on-site at our americas office - we offer ongoing performance coaching to support your development hours of operation: - 42 hours per week - 2 rotating days off - must be available for rotating shifts (7 am - 9 pm) what?s in it for you? - monthly salary: $2,500,000 cop - performance bonus: up to $600,000 cop extra each month! why join us? - stable, long-term employment with punctual payments - full training provided to set you up for success - a dynamic, professional environment focused on growth - be part of a meaningful campaign that has real impact in people?s financial lives what do you need? - english level: b2 (you'll be assisting english-speaking customers) - strong communication skills and a passion for service ready to take on this new challenge? - apply now and take the next step in your career journey!...
What will you do? you?ll provide outstanding customer service over the phone ? supporting individuals, offering guidance, and delivering real solutions that make a difference. every conversation is a chance to turn someone's day around. when do you start? - start date: september 3rd, 2025 - training: 20 days of on-site, full-time training - training schedule: monday to friday, 8am - 9 pm - location: americas site work modality: - 100% on-site at our americas office - we offer ongoing performance coaching to support your development hours of operation: - 42 hours per week - 2 rotating days off - must be available for rotating shifts (7 am - 9 pm) what?s in it for you? - monthly salary: $2,500,000 cop - performance bonus: up to $600,000 cop extra each month! why join us? - stable, long-term employment with punctual payments - full training provided to set you up for success - a dynamic, professional environment focused on growth - be part of a meaningful campaign that has real impact in people?s financial lives what do you need? - english level: b2 (you'll be assisting english-speaking customers) - strong communication skills and a passion for service ready to take on this new challenge? - apply now and take the next step in your career journey!...
¿estás buscando impulsar tu carrera? en sutherland, una mutinacional líder en el sector de bpo, tenemos una oportunidad increíble para ti en la industria bancaria. Únete a nuestro equipo y brinda soporte a clientes de todo el mundo, ayudándolos a solucionar sus dudas y necesidades. ¿qué estamos buscando? - nivel avanzado de inglés (b2) - disponibilidad de tiempo completo (42horas semanales) -domingo off como parte de nuestro equipo disfruta de: - $2.300.000 de salario básico - $500.000 de bono por rendimiento - entrenamiento 100% pago - contrato directo con sutherland a término indefinido - oportunidades de crecimiento - increíble ambiente laboral aplica ahora y comparte con tu familia y amigos esta oportunidad...
What will you do? you?ll provide outstanding customer service over the phone ? supporting individuals, offering guidance, and delivering real solutions that make a difference. every conversation is a chance to turn someone's day around. no students! when do you start? - start date: september 3rd, 2025 - training: 20 days of on-site, full-time training - training schedule: monday to friday, 8am - 9 pm - location: americas site work modality: - 100% on-site at our americas office - we offer ongoing performance coaching to support your development hours of operation: - 42 hours per week - 2 rotating days off - must be available for rotating shifts (7 am - 9 pm) what?s in it for you? - monthly salary: $2,500,000 cop - performance bonus: up to $600,000 cop extra each month! why join us? - stable, long-term employment with punctual payments - full training provided to set you up for success - a dynamic, professional environment focused on growth - be part of a meaningful campaign that has real impact in people?s financial lives what do you need? - english level: b2 (you'll be assisting english-speaking customers) - strong communication skills and a passion for service ready to take on this new challenge? - apply now and take the next step in your career journey!...
Company description: sutherland is seeking a dynamic and intuitive person to join us as an associate manager talent acquisition. in this role, you will lead and manage high-volume recruitment efforts, ensuring we attract top talent to support our growing business needs. we are a group of energetic and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description: under the guidance of the talent acquisition manager, the lead recruiter organizes the team to deliver the best possible quality candidates in a timely manner. responsibilities - organize the recruiting team in the most efficient way to achieve goals. - conducting thorough performance evaluations during service delivery visits to analyze performance metrics and outcomes in parallel - regularly adjusting and fine-tuning service deliveryprofiles to ensure alignment with evolving business needs and objectives. - actively participating in and reviewing weekly calls to provide constructive feedback and enhance communication effectiveness. - in case of need, accepts or negotiates requests from the wfm team according to the team’s capacity to assume new requisitions. - orientation of the recruiting team - set up meetings with hiring managers; promote transparency and make sure the team is on the same page. - manage reports; maintain accurate and dependable information. - help streamline the logistics of hiring process; make suggestions regarding candidate applications and assessm...
Company description we areone sutherland— a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description the technical account manager (tam) is a trusted advisor to nice’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the customer’s priorities and nice’s business objectives. the tam is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. the tam is required to be a subject matter expert in the nice solutions deployed at their designated clients and ensure maximum value is achieved from the nice solution. you will be the primary interface between the customers and nice’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations. the tam is an extensi...
Company description: sutherland is seeking an attentive and goal-oriented person to join us an executive assistant . we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description: as an executive assistant, you will act as the right hand of the company executive. your role is crucial in supporting top-level executives and ensuring smooth operations within the organization. your primary responsibilities include: 1 . calendar management: organizing and managing the executive's schedule, including setting up meetings, appointments, and events. you'll be responsible for coordinating with internal and external stakeholders to ensure efficient time management. 2. travel arrangements: booking and coordinating travel arrangements, including flights, accommodation, and ground transportation, for the executive and sometimes for visiting clients or partners. 3. communication management: acting as a gatekeeper and managing all incoming and outgoing communications on behalf of the executive. this includes screening phone calls, managing emails, and drafting correspondence. 4. meeting coordination: scheduling, preparing for, and attending meetings. this includes creating and distributing agendas, taking minutes, and following up on action items to ensure deadlines are met. 5. documentation and reporting: managing, organizing, and maintaining important documents, files, and records. you may also be responsible for compi...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: sr. associates in this role get to: 1. be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level, abandonment %, line adherence, handling capacity, and sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. 2. extend support: make real-time call outs on performance and staffing level to floor s...
Company description artificial intelligence, automation, cloud engineering, advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, providing a unique value...
Sutherland bogota, d. c. capital district, colombia join or sign in to find your next job join to apply for the technical support engineer lv2 role at sutherland sutherland bogota, d. c. capital district, colombia join to apply for the technical supp...
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