TIPALTI | CUSTOMER EXPERIENCE MANAGER

Full Time Tiempo completo

On behalf of tipalti , sd solutions is looking for a talented customer experience manager to step onto a fintech unicorn rocketship! sd solutions is a staffing company operating globally. contact us to get more details about the benefits we offer. a customer experience manager (cxm) is a role that bridges the gap between a company's technical team and its clients. cxms typically work in the technology or software industry and are responsible for providing personalized support, guidance, and technical expertise to clients. their primary goal is to ensure that clients' technical needs are met and that they receive maximum value from the products or services they've purchased. responsibilities:

client relationship management: cxms establish and maintain strong relationships with clients. they serve as the main point of contact for technical matters and act as a liaison between clients and the internal teams technical expertise: cxms possess in-depth knowledge of the company's products, services, and technologies. they understand the technical aspects of the offerings and can effectively communicate and troubleshoot technical issues. needs assessment: cxms work closely with clients to understand their unique technical requirements and business goals. based on this understanding, they provide recommendations and solutions that align with the client's needs. customization and integration: depending on the client's needs, cxms may assist in customizing and integrating the company's products or services into the client's existing systems and workflows. issue resolut...