FQ-422 - ESPECIALISTA EN ATENCIÓN AL CLIENTE COLOMBIA CUSTOMER SERVICE 16-JUNE-2025

Do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world’s most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? • provide excellent support experience to customers via all relevant communication channels. • identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. • ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. • provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. • deliver the best services to customers to ensure the highest customer satisfaction with the right procedures • b...